Easy to purchase Harvey salt blocks, good price. Product arrived well packaged Did take longer than expected but appreciate I had a fairly big order. Would use again.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Long time after ordering before delivered then delivered to wrong address However Seems to have been an issue with delivery service and not from fountain softeners themselves
企業が回答しました
I’m really late with this review. My block salt softener was stuck in regeneration mode. With the help of YouTube I managed to identify the problem, it needed a new shuttle valve. Found Fountain... もっと見る
企業が回答しました
Very happy with Fountain and the Harvey Crown, having purchased and fitted one 14 years ago in my previous house. So when fitted softener needed replacing after 10 years went back for another Crown.... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 60 years, our independent, family-run business has been a trusted supplier of high-quality water softeners, water softener salt, kitchen filter taps, and water filtration systems for homes and businesses across the UK and worldwide. We also provide all the necessary plumbing fittings for installing or relocating a water softener. Experience the benefits of soft water—less cleaning, reduced detergent use, softer skin and hair, and no more stubborn limescale on your surfaces. Plus, your appliances, including dishwashers, washing machines, and boilers, will run more efficiently. As an established online retailer, we understand that choosing the right water softener is an important decision. That’s why we offer expert, impartial advice to help you find the best solution to fit your needs and budget. Trust us to provide quality products, excellent service, and reliable support every step of the way.
連絡先
Unit 6, The Yard, Guildford Rd, Bucks Green, Rudgwick, RH12 3JJ, Horsham, 英国
- 01403 700794
- customerservice@fountainsofteners.co.uk
- fountainsofteners.co.uk
4.5
優良
246件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I did tell you that I am disabled and…
I did tell you that I am disabled and would appreciate a bit of help, but I can understand if the driver is not allowed to help. What made me angry is the fact the driver didn't even ring the bell, and left it on the ground outside my front door and the fact that the driver just left it. To me that is very unprofessional
S L PELL
2025年7月9日
Fountain Softeners からの回答
Thank you for providing your feedback following your order and we are sorry to hear that the delivery driver left the parcel without ringing the doorbell. We do not actually deliver the orders ourselves and use the courier company DPD. Unfortunately their actions during delivery are out of our control but we will pass your feedback on to them.
Fountain Softeners からの回答
Thank you for taking the time to leave us some feedback, we are always striving to provide excellent customer service, so it is good to hear you didn't have any issues with your order.
Fountain Softeners からの回答
Thank you for taking the time to provide us with this feedback, we really do appreciate it.
Quick and competitive
A quick response and competitive price. That's just what we need after all.
2025年6月16日
Fountain Softeners からの回答
We constantly striving to provide our customers with an excellent service at the right price, so it is great to receive your feedback. Thank you.
Wonderful service
Very easy to manage the website with the input of my fabulous plumber. Everything delivered efficiently and completely
2025年5月16日
Fountain Softeners からの回答
Thank you for taking the time to leave us your review, we are really pleased to hear that your experience of our service was a positive one.
Excellent customer service
Ordered a water softener with the installation kit and free salt blocks. It turns out only 1 of 2 parcels were delivered at the initial shipment. After speaking to customer service, who investigated further of the situation, agreed to a new shipment containing the missing parts were delivered. Overall very happy with the service and the water softener is working well for our family.
2025年5月8日
Fountain Softeners からの回答
We are glad to hear the issue you had was swiftly resolved and that you water softeners is working well. Thank you for taking the time to leave us some feedback, we really do appreciate it.
Fountain Softeners からの回答
We are so pleased to hear you received great service, and thank you for taking the time to leaving us a review.
Fountain Softeners からの回答
Thank you for taking the time to leave us a review, we are so pleased to hear your experience was a positive one.
Our Altea tap arrived promptly and…
Our Altea tap arrived promptly and extremely well packaged. It is very strong and sturdy. Waiting for our tap to be installed; happy with our purchase 😊
2025年5月30日
Fountain Softeners からの回答
Thank you for taking the time to leave us a review on your recent purchase. The Altea is an excellent tap and we are glad to hear you are happy with it and the service you received.
Fountain Softeners からの回答
We are constantly striving to provide excellent customer service, so it is really good to receive you feedback. Thank you for taking the time to provide your review.
Happy Coral Eco 10 customer!
The Coral Softener I bought from Fountain Softeners 10 years ago was getting a little tired so a new one was overdue. The Coral Eco 10 was a great recommendation and the service received from the team at Fountain has been fabulous. The unit was delivered quickly and was straightfoward to install. A couple of calls were needed during and after installation as I found the manual a little unclear in places, but this was sorted quickly and we were up and running in just over two hours as pipework was already in place. The Eco's resin is more refined resulting in a noticeable improvement in pressure and flow. This, together with what should be longer periods between recharges made the Eco worth the slightly higher cost. Time will tell. All working very nicely indeed so far and, as always, the service from Fountain is superb. Great purchase and highly recommended.
2025年5月30日
自発的なレビュー
Fountain Softeners からの回答
Thank you for taking the time to leave this feedback on your recent purchase. We are constantly working to provide our customers with a service that will see them come back to us, so it is great to hear that we have been able to support you with more than one softener.
The Journey from start to finish was…
The Journey from start to finish was excellent.
James who answered my query was very professional and polite with his information.
He answered all my questions before I made the purchase.
The unit has been installed for 5 days now and its working well,
2025年5月28日
自発的なレビュー
Fountain Softeners からの回答
Thank you for taking the time to provide this feedback on your recent purchase, and we hope all is still working well!
Fountain Softeners からの回答
Thank you for taking the time to leave us this review, we really do appreciate it!
Excellent customer support
Excellent customer support. I bought my first softner from them 10 years ago and they stell helped me with a recent problem. I have just bought a new one from them.
2025年5月15日
Fountain Softeners からの回答
We are constantly striving to provide excellent customer service, so we are really happy to hear that you had such a positive experience. Thank you for taking the time to leave this feedback, it is very much appreciated!
Fountain Softeners からの回答
Thank you so much for taking the time to leave this feedback, we really do appreciate it!
Fountain Softeners からの回答
Thank you for your feedback, we really do appreciate your time in letting us know how you found your experience with us.
We have done business with Fountain…
We have done business with Fountain Softeners twice, the last one in April 2025, and it has been very straightforward. They have been so helpful in every way throughout the entire process and have been in touch to quickly arrange a change of delivery to suit our circumstances. Nothing is a problem.
Highly recommended both in service and the quality of their products.
2025年4月22日
自発的なレビュー
Fountain Softeners からの回答
We are always striving to provide a service that keeps our customers coming back, so we are really pleased to receive your feedback. Thank you for taking the time to post this feedback.
Company took responsibility for poor quality of delivered items damaged in transit
I am absolutely disgusted and disappointed. Broken cardboard boxes. All the Harvey’s salt block packets were torn, the blocks broken with the salt spilling out. Do not buy from this company!
I have now received an offer of full refund and I will keep the forum posted.
The refund has now been made and I am satisfied that the company is taking responsibility for the delivery of purchased items and that the issue was with the delivery company being unprofessional and reckless; and based on these, I am happy to change the rating for Fountain Softeners to 4 stars.
2025年5月8日
自発的なレビュー
Fountain Softeners からの回答
Thank you for your feedback and we are sorry to hear that your order was damaged during delivery. Any order we send always leaves us in a perfect condition, however how it is handled by the courier company is unfortunately out of our control.
Thank you also for your email yesterday evening, which we will of course respond to today with a view to resolving this matter. We always appreciate the time to resolve any customer complaint directly before they feel the need to raise their issue on this forum, but unfortunately your email arrived after our office closed at 5pm and we have therefore not been given the opportunity to do so on this occasion.
** Thank you for taking the time to review your feedback and we are glad that we could resolve this issue for you. **
Really great company to work with. Fantastic service.
Really great company to work with. I had a 19 year old machine which was well passed its sell by date which developed a fault. Because I had a short term cash flow problem for a replacement they tried so hard to help me, with numerous phone calls, to get it going again short of a call out which would not have been cost effective. Ultimately i failed to get it going so I ordered a new one which arrived within 48 hours and was up and running 2 hrs later. Rare to find such a really helpful company these days. Thank you.
2025年4月30日
自発的なレビュー
Fountain Softeners からの回答
We are always striving to provide our customers with excellent customer service, so we are really pleased to receive your feedback. Thank you for taking the time to provide your comments.
Fountain Softeners からの回答
Thank you for taking the time to provide your feedback, we really appreciate it!
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