Fountain Softeners レビュー 198

TrustScore 5段階評価の4.5

4.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Helpful and responsive chat window helped me ensure I ordered the correct part. Status updates followed the order through dispatch so I knew what to expect and when. Good site, well packaged new part... もっと見る

企業が回答しました

5つ星のうち5の評価

Product arrived within 48h, works perfectly. Came with all the parts needed to install from scratch although I only needed the filter as there was one installed previously in the kitchen. Screwe... もっと見る

企業が回答しました

5つ星のうち4の評価

Very happy with Fountain and the Harvey Crown, having purchased and fitted one 14 years ago in my previous house. So when fitted softener needed replacing after 10 years went back for another Crown.... もっと見る

企業が回答しました

5つ星のうち5の評価

We inherited a water softener when we bought our house. It had been purchased from Fountain Softeners around 8 years earlier. When we had a fault I called them up for advice and James was brilliant. S... もっと見る

企業が回答しました

企業情報

  1. 水の軟化装置提供業者
  2. ウォーター フィルター提供業者
  3. 浄水会社
  4. 水処理提供業者

当該企業による記述

For over 60 years, our independent, family-run business has been a trusted supplier of high-quality water softeners, water softener salt, kitchen filter taps, and water filtration systems for homes and businesses across the UK and worldwide. We also provide all the necessary plumbing fittings for installing or relocating a water softener. Experience the benefits of soft water—less cleaning, reduced detergent use, softer skin and hair, and no more stubborn limescale on your surfaces. Plus, your appliances, including dishwashers, washing machines, and boilers, will run more efficiently. As an established online retailer, we understand that choosing the right water softener is an important decision. That’s why we offer expert, impartial advice to help you find the best solution to fit your needs and budget. Trust us to provide quality products, excellent service, and reliable support every step of the way.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

198件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 100%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

A Thumbs up

Easy to speak to a real person with good advice

2026年3月16日
Fountain Softeners ロゴ

Fountain Softeners からの回答

Thank you for taking the time to provide this feedback.

5つ星のうち5の評価

Softener Drain Fitting

Prompt delivery with no problems, just the job.

2026年3月13日
Fountain Softeners ロゴ

Fountain Softeners からの回答

Thank you for taking the time to leave us this feedback, we really do appreciate it.

5つ星のうち5の評価

Very efficient.

Easy navigation of site and efficient and prompt delivery. Very happy to use again and to give them 5 stars.

2026年3月10日
Fountain Softeners ロゴ

Fountain Softeners からの回答

We are constantly striving to provide our customers with excellent customer service, so we appreciate your feedback confirming that that is what you experienced.

5つ星のうち5の評価

Great service

Fast and hassle free service definitely will use them again

2026年3月5日
Fountain Softeners ロゴ

Fountain Softeners からの回答

Thank you for taking the time to leave this feedback, we really do appreciate hearing that your experience with us was a good one!

5つ星のうち5の評価

For years I have acquired salt tablets…

For years I have acquired salt tablets from Fountain Softeners. They have always been professional, efficient and wonderful to deal with.

2026年3月4日
Fountain Softeners ロゴ

Fountain Softeners からの回答

We are constantly striving to provide excellent customer service to ensure our customers return to us, so it is great to hear you have been using us for years. Thank you for taking the time to leave this feedback.

5つ星のうち5の評価

You are always amazing

You are always amazing. Thank you for the “thank you “ discount code. It meant a lot. With this discount I could order salt block for a year stock. But, the box is so heavy to carry after it is delivered to the store room of the house 😄.
Thanks for your service. Appreciate more discounts!!🤩

2026年2月27日
Fountain Softeners ロゴ

Fountain Softeners からの回答

We are glad you received your Thank You discount code! Thank you for leaving this feedback, we really do appreciate hearing about your experience with us.

5つ星のうち5の評価

Minimax Shuttle Valve

Helpful and responsive chat window helped me ensure I ordered the correct part. Status updates followed the order through dispatch so I knew what to expect and when.
Good site, well packaged new part, good service all round.

2026年2月24日
Fountain Softeners ロゴ

Fountain Softeners からの回答

We are pleased to hear that you found our chat facility helpful and that your experience of our service has been positive. We are always striving to provide excellent customer service, so it is really great to hear of your experience.

5つ星のうち5の評価

I have used this company for several…

I have used this company for several years, the service is always vdry reliable, the product is as per description.

2026年1月26日
Fountain Softeners ロゴ

Fountain Softeners からの回答

Thank you for taking the time to leave us this feedback. We are constantly striving to provide our customers with excellent customer service, so to hear that you have been receiving this from us for several years is great, thank you.

5つ星のうち5の評価

Great service.

Very helpful and the great service,all round.

2026年2月20日
Fountain Softeners ロゴ

Fountain Softeners からの回答

Thank you for taking the time to leave this feedback, we really do appreciate it!

5つ星のうち5の評価

Delivered in good time

Got exactly what I ordered and I’m good time

2026年2月18日
Fountain Softeners ロゴ

Fountain Softeners からの回答

We constantly strive to provide excellent customer service, so we really appreciate receiving your feedback. Thank you.

5つ星のうち1の評価

Extremely Disappointed With Customer Service Over Faulty Tap and

I have had a very disappointing experience with this company. I purchased the Palencia 30-way pull-out spray kitchen filter tap for £289 (Order #8291) in November 2025. It was installed by my builder and within just two months of use we discovered multiple faults: the pull-out hose no longer retracts and the hot/cold water control knob has started leaking.
I reported these issues to Mr. James Rolland, the Sales and Technical Director. We exchanged numerous emails and he suggested several fixes. Despite arranging a plumber at my own expense, the problems were not resolved. James repeatedly stated that the warranty only covers replacement of faulty parts and that was the only support he could offer.
However, if the hose—an integral component of the tap—is faulty, I believe a full tap replacement is a reasonable expectation. After raising this point, I received no further response from him.
I find it very unprofessional to ignore customer complaints in this way. I chose this company based on positive Trustpilot reviews, but my experience has been very disappointing and far from what I expected.

Response on Fountain Softnerer’s below clarification : Basically retracting hose and/or tap design is faulty. It is not getting retracted. I am not getting that plumber again to pay extra. Eventhough you send me the hose and new valve I have to arrange plumber again at my cost. Again there is no guarantee all will work out. So I am ready to loose my money with a bitter lesson . I am an engineer and have some knowledge about these things work and as they say “Where there’s no will, there’s no way”

2026年2月14日
自発的なレビュー
Fountain Softeners ロゴ

Fountain Softeners からの回答

We are sorry to hear that your experience with our company has not been positive. As you have been informed, the tap comes with a 3 year parts warranty which we are more than happy to honour. As discussed, if you can establish which part is faulty, we will replace that part for you. However, we can not send out a new tap because a part of it has failed. We are happy to speak to your plumber if that will help to move this matter forward. Please contact customer services for more assistance or respond to our email of the 14th February with the relevant details. Kind Regards.

5つ星のうち5の評価

delivered on time

delivered on time, though early morning. Good price.

2026年2月9日
Fountain Softeners ロゴ

Fountain Softeners からの回答

Thank you for taking the time to leave this feedback, we really do appreciate hearing you had a positive experience of our service.

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