Fountain Softeners レビュー 

Proven return of an unused item on 9th Dec. I've rang them 5 times in past two months. Every time it's 'ill get account to ring you back' who doesn't. OR John the account says 'i don't know why you don't know what gone wrong, you should get it in next day or two'. I'm writing this review on Jan 31st with no refund. Section 75 from bank is my only hope. This place is a scam and the very reason why people buy from Amazon.

--- ---
Update. Email from fountains today at last stating they can't give me a refund because my bank forced a chargeback on my request. So basically admitting they hadn't refunded me in almost three months and my bank forced them to. Their emailing trying to frame it like this isn't their fault.
Fyi. James is the account, not Jon. Very different names... clearly.

great product, delivered in time

Tap arrived quickly, no problems with ordering or the product. Everything was easy to find on the website - great service

We inherited a water softener when we bought our house. It had been purchased from Fountain Softeners around 8 years earlier. When we had a fault I called them up for advice and James was brilliant. So I can vouch for their aftersales service! We ended up buying a replacement from James as ours was end of life and not worth fixing. A good price and excellent customer service. Thoroughly recommended.

Fast and excellent service at competitive prices

Excellent customer service

Quick and efficient

Well priced

Thoroughly recommended

When I replaced my entire kitchen in 2010 I fitted a monobloc tap to the sink, which controlled hot and cold water, and also supplied filtered water from a cartridge in the cupboard underneath. The parts all came from Fountain Softeners and I was very pleased with them and the appearance. I purchased replacement cartridges from them during the following years. The tap started leaking last year so I decided that it was time to retire it, and ordered a replacement from FS. James contacted me to say that there would be a delay as they were waiting for a delivery of these taps. That did not surprise me as so many items sold in this country are sourced from abroad. Then customs held them back until import duty was paid. James offered me an alternative which was more expensive and in stock at no extra charge. But it had a swan neck and I wanted the more compact item. The existing item was still useable, so I was prepared to wait. James kept me advised of progress by email. The tap arrived last week and I was very pleased with the product - a solid piece of engineering, well chromed, with all the fittings necessary to install it. It was a happy start to the new year.

One of the blocks arrived with packaging slit down the side and the actual blocks broken. Obviously usable but they are expensive so not impressed. Won’t order from here again.

I bought a tap from them approximately 3 years ago, it has a 5 year guarantee on it. It has failed and now leaks constantly and sometimes the spout disengages and water spurts everywhere. I have contacted Fountain Softeners endlessly and for over 6 months now. They appear to deny all responsibility and keep blaming their supplier, Coriandoli. They have promised a new part before Christmas but of course it has not arrived! I have tried to be pleasant throughout this process but after speaking to James (who has no customer service skills whatsoever) I am feeling it is time to resort to Watchdog etc. Very very disappointing. My advice, do not buy from this company.

Very efficient. Arrived within promised timescale, easy to install and is working well. Couldn’t ask for more. David

I have always found Fountain Softeners to be very pleasant and reliable to deal with and have been using them for I think now probably twenty years. Friendly, professional and helpful with a good customer service ethos. Recommended.

James was very helpful when I asked advise about choosing an item for my filter system.

The water softener arrived promptly and was easy to install and set to work making soft water straight away.

Avoid this company!
My Coral water softener is faulty. It was leaking softening medium to my pipes blocking toilet valve filter and washing machine.
I've disconnected the water softener and tried to get the company to collect water softener. No chance to get to someone past the reception.
The receptionist picks up the call, tells you that someone will call you back and nobody does. After numerous calls all you get is "everyone is busy, they will call you back".
After bad review I was contacted by them. They told me that they will send me new water softener. New water softener didn't arrive.

Review: Exceptional Customer Service for Water Softener Breakdown

I recently experienced a breakdown of my water softener, and I must say, the customer service I received from James in Technical Services was nothing short of exceptional.
James took the time to explain the issue in detail and provided a clear and concise solution.
Water softeners typically last around 12 years, though they can exceed this lifespan—my previous one lasted 15 years. The unit I bought from Fountain Softeners is now 10 years old. What truly impressed me was the cost-effective advice I received: instead of being pushed to buy a new machine, I was advised to replace the parts for approximately £100.
Throughout the entire process, the communication was excellent.
My softener is working perfectly now and I highly recommend their services to anyone in need of water softener repairs or a new water softener. Their commitment to customer satisfaction is evident, and they have certainly earned my trust and loyalty. Thank you for turning a stressful situation into a positive experience!

I placed the order, was referred by a friend. I spoke to a friendly sales agent.... placed and paid for the product. That is a where is goes wrong... I email and ask for an update on the delivery date... nothing... I call to try and take to a sales agent... someone will call me back... nothing .... I would rather purchase from company who has customer service... what would happened if you have a product failure?

I bought two Crown/Harvey softeners from Fountain Softeners in August/September 2019 and fitted them to my son's and my houses, as they are excellent softeners at competitive prices. Both have worked without any problems until recently when the one in my house developed a small leak, noticed as the overflow was dripping after we'd been away for a week. I traced the problem to a small drip from a plug in the shuttle valve (with help from a YouTube video on how to dismantle a Harvey softener). I contacted Fountain Softeners and as the softener was still (just) within the 5 year warranty period they supplied a replacement shuttle valve free of charge on the basis of my description of the problem and some photos. They gave me the option of having a go at fitting it myself or getting a Harvey's engineer out to look at it, and so I fitted it myself - though they were happy to call out a Harvey's engineer if I had any problems. The softener is working fine again now. So I'd rate that as excellent customer service.

I have been a customer of this company for nearly 30 years. Their product that I use has been in use all this time with excellent service from them when I have ordered replacement filters for my reverse osmosis water filtration system. If I have asked for advice they have been helpful to my concerns in every way.
I am happy to confirm that they are a good company to deal with

Reached out via their chat services to see if they could get an external water softener chassis out to me with 3 day, they confirmed they could so I went ahead and placed the order.

To my delight they managed to get it out the door the same day and arrived the following day via FedEx.

Also followed up in an email to acknowledge the delivery.

Much appreciated for your service.

I ordered a new Harvey Crown Water Softener which included 9 bags of salt as a free offer. I had some questions to ask and found the Chat line extremely effective to communicate with the sales and technical team. The salt deliver was delayed but that was not a problem as I had some in my stock. It seems that the salt comes from a different supplier, namely Simple Salt so that may explain why some customers have experienced some delays.