I ordered a wreath which apparently was never sent?
I ordered a wreath mid-March, for a value of well over a 100 euros. The website indicates that orders can take up to 2 weeks to be shipped, and that they'll send an email to notify you when the package is on the way.
At the two-week mark, no email. I wait again over a week, just in case they've run into some delays, but with still no answer contact them by mail - no answer. I contact them a couple of days later via the chat on the website, and they finally get back to me. No apology for the delay, just some vague excuse that they were away for a couple of days and that their husband, who was in charge of shipping in the meantime, somehow couldn't make sense of my postcode.
I wait another week, and it's once again radio silence. So I send another message asking if there's any updates on the shipping. They respond that they took some more time off, and ask for my email address - I assume they might check on my order and see if it's been fulfilled. They also reject the blame on customs, upon which I reply that customs would usually notify me pretty quickly that I need to pay for a package. No more responses after that.
I waited a few more days (at this point we were at the month and a half mark after I ordered), and upon receiving no further response, asked for a refund. They didn't bother answering, just issued a refund fairly quickly, which is the only reason I'm leaving two stars instead of one. But the fact that they refunded the money so quickly leads me to think that the wreath was in fact never sent!
I don't know what on Earth happened, but for a business pretending to sell such expensive products, this is completely unserious.