Foxandedwards レビュー 

Are experience was lovely fish and chips were delicious and i really enjoyed train ride

Our “steam train experience” with Fox & Edward’s was a total letdown. Boarding was late, the table and cabin were filthy, and no cutlery or bag was provided. Condiments were offered only after we’d finished eating, and the events manager was rude throughout.

This was meant to be a special birthday treat for my elderly mother, but it turned into a stressful, unpleasant day. After two emails expressing my concerns and receiving no empathy or resolution, I can only warn others to avoid this company.

We attended the Gruffalo Train Event organised by Fox & Edwards Events, and the whole experience was deeply disappointing.

The event was marketed as “a day of fun and storybook magic”, but it was nothing of the sort. The train ran almost an hour late, staff were unhelpful, and the “meet and greet” with the Gruffalo lasted only seconds for a rushed photo. There was no storytelling, no theming, and no atmosphere at all.

We paid over £130 for what was basically a delayed train ride that could have cost a third of the price elsewhere. My little boy had been so excited to meet the Gruffalo, but he left confused and disappointed.

After the event, I contacted Fox & Edwards several times by email to raise my concerns politely and give them a fair chance to respond. Weeks later, I have still not received a meaningful reply.

The complete lack of customer care has been as disappointing as the event itself. Based on our experience, I would not recommend Fox & Edwards Events to anyone expecting value for money or professional customer service.