Foxy Locks Hair Extensions レビュー 6,981

Foxy Locks Hair Extensions からの回答

5日前

Hello Jessica,

Thank you so much for this lovely review!

We totally get how nerve wracking it can feel when your hair starts to change - so it means the world that you trusted us with your journey. Our team is always here for any questions you have, and we’re so glad we could help you find your perfect match.

Hearing that the colour turned out perfect for you is exactly what we strive for ✨

Thank you again for your kind words - you’ve absolutely made our day! 💕

With love,
Foxy Locks

Foxy Locks Hair Extensions からの回答

2026年4月10日

Hello Natasha,

We’re so sorry to hear this - we completely understand how frustrating that must feel, especially when you’ve been waiting on a pre order.

We’ve checked our inbox carefully and we’re not seeing any unanswered emails relating to this, so we’re concerned that your message may not have reached us. We would never intentionally ignore a customer, and we’d truly love the chance to get this sorted for you as quickly as possible.

Could you please email us again at help@foxylocks.com with your order details (and, if possible, resend your previous message)? This will help us locate your order right away and take the appropriate action, whether that’s assisting with your cancellation or providing an update.

We’re here to help and will make this right for you 🤍

With love,
Foxy Locks

Foxy Locks Hair Extensions からの回答

2026年4月10日

Hello Nanci,

Thank you so much for taking the time to share your experience -we’re genuinely sorry to hear how disappointed you’ve been with your ponytail.

This absolutely isn’t the experience we want any Foxy Locks customer to have, especially after investing in your hair.

From what you’ve shared, it sounds like something may have gone wrong with this particular piece, or it may not have responded well to certain external factors (such as product build-up, heat, or aftercare routines). That said, we would never expect the hair to become unmanageable within such a short time.

We’d really love the opportunity to make this right for you. Please reach out to our customer care team at help@foxylocks.com with your order details and photos of the ponytail, and we’ll investigate this further for you as a priority. If the item is found to be faulty, we will of course arrange a suitable resolution.

Your feedback is incredibly important to us, and we truly appreciate you bringing this to our attention.

Warmly,
The Foxy Team

Foxy Locks Hair Extensions からの回答

2026年3月27日

Hello Najma,

Thank you so much for taking the time to share your experience - we’re truly sorry to hear how frustrating this felt, especially with such an important event coming up 🤍

We completely understand how disappointing delays can be, and we’d never want you to feel left in the dark. While our pre order time frames are always intended as an approximate guide, we appreciate that this wasn’t clearly reflected in your experience, and we’re so sorry for any confusion caused at the time of ordering.

We also want to reassure you that our Customer Care team would never intentionally ignore any messages. If you didn’t receive a reply, it’s possible that your email may have landed in spam or, in rare cases, may not have reached us at all. That said, we completely understand how this added to your frustration.

For future reference, refunds can absolutely be requested at any time prior to dispatch - we always want you to feel confident and in control of your order.

We’re truly sorry again that we didn’t meet expectations on this occasion, especially with a wedding approaching. If there’s anything further we can do to support you, please don’t hesitate to reach out - we’re always here to help.

Take care,
Team Foxy

Foxy Locks Hair Extensions からの回答

2026年3月26日

Hello Dijana,

Thank you so much for your lovely review 🤍

This truly means the world to us ✨ We’re so grateful for your recommendation - it’s the biggest compliment we could ever receive.

Thank you for being part of the Foxy Locks family.

With love,
Team Foxy

Foxy Locks Hair Extensions からの回答

2026年3月24日

Hi Win,

We completely understand and we are truly sorry for any disappointment caused. Our 2–6 week window is always given as an estimate based on supplier production schedules and shipping timelines. Very occasionally, external delays can push this beyond the original projection, which is never something we’re comfortable with and certainly not the experience we aim to provide.

That said, you are absolutely right that clear communication is key. If you felt you weren’t kept properly updated, that is something we take seriously and we will review internally to make this right going forward.

Please email us directly with your order number so we can personally look into this and resolve it for you as quickly as possible and get a dispatch date for you.

The Foxy Team 🖤

Foxy Locks Hair Extensions からの回答

2026年3月24日

Hello,

Thank you so much for your lovely words 🤍

We always strive to give you the best experience possible. So grateful for your support.

With love,
Foxy Locks 🖤

Foxy Locks Hair Extensions からの回答

2026年3月24日

Hello Esther,

We’re really sorry to hear about your experience and completely understand how stressful this situation must feel.

An investigation is currently under review with the couriers, and it is being actively monitored to ensure it’s progressed as quickly as possible. Please be assured this is being taken seriously, and we are working hard behind the scenes to get this resolved for you ASAP.

We truly appreciate your patience while this is being looked into, and we promise we’re doing everything we can to reach a resolution as soon as possible 🫶

If you haven’t already, please do reach out to our customer care team with your order details so we can personally assist and keep you updated directly. We’re here to help every step of the way.

The Foxy Team 🖤

Foxy Locks Hair Extensions からの回答

2026年3月24日

Hello,

Thank you so much for your beautiful words 🤍

We absolutely loved welcoming you to Foxy Locks HQ! It means the world to us that you took the time to visit, experience the hair in person, and trust us as you begin your extensions journey.

Our team is so passionate about making every step feel easy, personal and empowering, so hearing that you felt supported, informed and excited is everything to us. We’re especially happy you got to see the invisible seam up close — it really is a game changer!

You’re always welcome back to our hair lounge anytime.

With love,
Team Foxy 🖤

Foxy Locks Hair Extensions からの回答

2026年3月24日

Hello,

Thank you so much for taking the time to leave us a review!

We’re beyond grateful to have you as part of the Foxy Locks family and so happy to hear our shampoo, conditioner and oils are consistently keeping your hair feeling soft, healthy and colour fresh.

It means everything that you trust us enough to gift our products to your loved ones too - that’s the biggest compliment we could ever receive. And we’re so glad the brush is making life easier for your daughter’s beautiful long hair!

Thank you for your continued support and loyalty, we truly appreciate you more than words can say.

With love,
Team Foxy 🖤

Foxy Locks Hair Extensions からの回答

2026年3月24日

Hi Elaine,

Thank you so much for taking the time to leave us a review - we really appreciate it!

We are so glad you were able to snap up your favourites at a price that feels just right - we know how important that is! And even happier to hear you’re loving the gorgeous fragrance and that soft, silky finish 😍

Thank you for sharing your experience, it truly means so much to us.

With love,
Team Foxy 🖤 🫶🖤

Foxy Locks Hair Extensions からの回答

2026年3月24日

Hello Crystal,

Thank you so much for your lovely review - it means the world to our team! From the moment you place your order to the second your Foxy Locks arrive, we’re all about making your experience seamless, exciting, and totally luxe.

So happy you felt the love every step of the way. Enjoy your gorgeous new hair!

With love,
Team Foxy 🖤

Foxy Locks Hair Extensions からの回答

2026年3月24日

Hello Lisa,

We’re really sorry to hear this.

That’s definitely not the experience we want for you, and we completely understand how disappointing it must be if the shade wasn’t what you were expecting.

Please could you reach out to our customer care team so we can look into this for you and help get it resolved as quickly as possible? We’d really love the chance to put this right for you 🫶

Thank you for bringing it to our attention.

The Foxy Team 🖤

Foxy Locks Hair Extensions からの回答

2026年3月9日

Hi Amy,

We’re so pleased the colour match worked perfectly for you, getting that right is such an important part of the experience. It’s also great to hear our team were able to help quickly and make things easy for you.

We really appreciate your kind words.

The Foxy Team 🖤

Foxy Locks Hair Extensions からの回答

2026年2月24日 に更新

Update:
Hi Charlotte,

Thank you so much for taking the time to update your review, it really means a lot.

I’m genuinely glad we were able to resolve things properly for you and that you felt heard. That's important to me, as all my customers are.

I truly appreciate you giving us the opportunity to put it right, and I hope next time your experience with Foxy Locks feels exactly how it should.

Imogen Fox 🤍

Hi Charlotte,

Firstly, thank you for supporting Foxy Locks for so many years. The fact you’ve been with me since the early YouTube days genuinely means a lot.

I’m really sorry this experience has been disappointing, especially when you bought them as a treat for yourself after surgery and had occasions planned. That part makes it worse, and I do understand why you’re upset.

Preorders are always clearly labelled and are usually fulfilled within 2–6 weeks. In this case, I see the delay went on longer, and that’s frustrating. We don’t rush production because quality is everything to me, but communication should always feel better than this.

Regarding the refund, once it’s processed on our side, banks can take 7–14 days to return the funds. It isn’t an additional delay from us, but I completely understand how it feels after already waiting.

Thank you as well for your feedback on the tone of the emails. That matters, and I will look into it personally. Consistency in how we speak to customers is important to me.

You’ve supported my brand for years, and that’s never taken lightly. I’m genuinely sorry this order didn’t reflect the standards I expect from my team. I really hope you'll give my brand another chance one day.

Take care,
Imogen Fox

Foxy Locks Hair Extensions からの回答

2026年2月16日

Hi Krissy,

We completely understand. Our 2–6 week window is always given as an estimate based on supplier production schedules and shipping timelines. Very occasionally, external delays can push this beyond the original projection, which is never something we’re comfortable with and certainly not the experience we aim to provide.

That said, you are absolutely right that clear communication is key. If you felt you weren’t kept properly updated, that is something we take seriously and we will review internally.

We are a family-run business and every order genuinely matters to us. Pre-orders allow us to produce small batches of high quality Remy hair rather than mass-manufacturing, but that model does mean we are sometimes more vulnerable to supplier delays.

Please email us directly with your order number so we can personally look into this and resolve it for you as quickly as possible.

The Foxy Team 🖤

Foxy Locks Hair Extensions からの回答

2026年2月16日 に更新

Hi Becky,

Thank you so much for your lovely review, we’re so pleased you’re happy with the hair!

We really appreciate the feedback regarding a before 10am next day option. It’s something we’ve been considering, and it’s helpful to know there’s demand for it.
We’re always looking at ways to improve our delivery options, so this has definitely been noted.

Thank you again for your support.

Love,
Imogen Fox & the Foxy Team 🖤

Foxy Locks Hair Extensions からの回答

2026年2月13日

Hi Jo,

We’re genuinely sorry to read this and understand how upsetting this must feel, especially when you paid for a signed service.

We want to be very clear that we would never dismiss a concern like this. If there is a discrepancy with a delivery signature, that is something we take seriously and investigate directly with the courier.

When a parcel is marked as delivered with a signature, we are required to raise a formal investigation with the shipping provider to verify GPS location data, signature capture, and delivery confirmation. This process is not us brushing you off, it’s the correct and necessary step to resolve situations like this.

Please email our customer care team directly at help@foxylocks.com with your order number if this hasn’t already been escalated, and we will ensure it is reviewed. We absolutely want to get to the bottom of this for you.

Kind regards,
Foxy Locks

Foxy Locks Hair Extensions からの回答

2026年2月13日

Hi Kristen,

Firstly, thank you for being a returning customer. We truly value that you’ve chosen us more than once, which is why we’re especially disappointed to hear this order didn’t meet your expectations.

Regarding the hair quality, our extensions remain 100% Remy human hair and our specifications have not changed. They should remain soft and manageable after washing when cared for correctly. If your set is tangling or feeling coarse after one wash, that is not the experience we expect, and we would really appreciate the opportunity to review this properly for you.

On the shipping timeline, items listed with a 2–6 week window are typically restock or made-to-order pieces. That said, you should never feel left chasing updates, and we will review the communication around your order internally.

With regard to US tariffs and customs fees, you are right that this has been a challenge recently due to regulatory changes. We know it caused frustration for some customers. As a result, we have now updated our US pricing structure so that duties and tariffs are included at checkout for orders placed in USD. This means there will be no unexpected customs charges upon delivery going forward.

We would genuinely welcome the chance to restore your confidence in us. Please email our customer care team with your order number and mark it for review so we can look at this in detail for you.

Kind regards,
Foxy Locks

Foxy Locks Hair Extensions からの回答

2026年2月16日 に更新

Hi Avril,

Thank you so much for your lovely review.

We’re delighted to hear you’re happy with both the service and the quality, that’s exactly what we strive for.

We look forward to welcoming you back again soon.

Gratefully,
Imogen Fox & the Foxy Team 🖤