Fragrance365 レビュー 

191
TrustScore 5段階評価の4

4.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Once i placed the order with Fragrance 365 from the beginning to quick shipment their service reps were excellent!! keeping in touch with emails. Really glad they were a Canadian co. and had my fav... もっと見る

企業が回答しました

5つ星のうち5の評価

Fragrance 365 doing a great job I received my second order so fast there perfume and cologne are affordable. I always recommend to my friends to go to this website it’s legit. Looking forward for my n... もっと見る

5つ星のうち5の評価

The first time I placed an order with Fragrance365, all was great until I had to hunt down my order from UPS. As for my shopping experience, absolutely no complaints! My orders were received and promp... もっと見る

企業が回答しました

5つ星のうち5の評価

I Absolutely love Fragance 365 online store, they are very professional, promptly responded to my emails in a respectful kind matter! The only thing that I really miss is they don’t give you any sampl... もっと見る

企業が回答しました

企業情報

  1. 香水店
  2. 化粧品・香水提供業者
  3. 香味料、香料、アロマ製品提供業者

当該企業による記述

Fragrance365 is Canada's leading online fragrance outlet offering the best price on authentic designer perfumes, cologne. Buying 100% authentic fragrances online has never been easier with Fragrance365! Browse now!


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4.1

ほぼ満足

TrustScore 5段階評価の4

191件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 75%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(191)

過去12か月のレビュー数: 42

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Excellent service and shipping

it was smaller than I thought it would be but that's on me. Not sure if it smells like the original perfume because it has been so long but appreciate it could have changed.

Excellent service and shipping. Came safely packaged.

2022年11月16日
5つ星のうち5の評価

Good customer service

I got some problems with the delivery due to my new address, so Fragance365 did everything to expedite and solve the problem. Thanks.

2022年10月17日
Fragrance365 ロゴ

Fragrance365 からの回答

Very sorry about this whole situation Renato. As discussed, due to the newness of your address our courier was unable to verify the address unfortunately. We will be following up with that courier so we get quicker notification of shipment issues to avoid this in the future. I hope the new order I expedited at no cost meets your expectations and you enjoy your products.

5つ星のうち5の評価

Looking forward to ordering again

First time ordering from here and I look forward to ordering again. Shipping took a little longer than expected but everything was packaged nicely and was exactly what I ordered!

2022年8月20日
Fragrance365 ロゴ

Fragrance365 からの回答

Great to hear, thanks Glenda! We hope you find something you like with us again!

5つ星のうち1の評価

The image of what I ordered and what I…

The image of what I ordered and what I received was different.

2022年7月13日
Fragrance365 ロゴ

Fragrance365 からの回答

Hello Angela, as I mentioned in your product review you left, very sorry that this happened. Please check your inbox for the email I sent and we will rectify this for you.

5つ星のうち5の評価

Great!

Order didn't take too long to ship, got everything I asked for, and the package was packed nicely so nothing would get broken! They have a pretty good selection, and I love that they have samples as well. A little pricey, but a good experience all around and I would still recommend and purchase from them again!

2022年6月29日
Fragrance365 ロゴ

Fragrance365 からの回答

Wow, thanks for the great review Aleisha! I'm so happy you had a good experience with us. I hope you choose us again.

5つ星のうち5の評価

Great experience

Although initially the wrong fragrance was sent, you went above and beyond to make it right and you did that very quickly. We all make mistakes but it all comes down to how you handle those missteps and you did a great job. I will order from you again, no hesitation.

Regards,
Brian

2022年6月15日
Fragrance365 ロゴ

Fragrance365 からの回答

Thanks for the review Brian, and for your patience while we figured out where the discrepancy was. We look forward to your business again.

5つ星のうち5の評価

Don't need anywhere else

I finally found my spot to get anything fragrance related! Could rarely find the after shave balm I like without a gift pack. Found it here for half the cost I used to pay and got it delivered really quickly. Great store.

2022年5月18日
自発的なレビュー
Fragrance365 ロゴ

Fragrance365 からの回答

Thank you for the great review Justin. We're glad you found your fragrance and hope you shop with us again!

5つ星のうち5の評価

Order arrived well packaged and timely

Order arrived well packaged and timely. Great prices! Easy to track shipment through emails sent.

2022年2月28日
Fragrance365 ロゴ

Fragrance365 からの回答

Thanks for the great review Sherry! Glad you were able to find what you were looking for and track your shipment. Hope to see you again!

5つ星のうち5の評価

Excellent customer service

When my order arrived I was disappointed to see that one of the fragrances was not what I had ordered. I had ordered two bottles of this fragrance so I contacted the company and let them know that I wanted to return the two bottles and they told me to keep them and that they would also refund me for the purchase price. That is going above and beyond and I couldn't be more pleased with their customer service.

2021年1月23日
自発的なレビュー
Fragrance365 ロゴ

Fragrance365 からの回答

Thanks for the glowing review Keith. We always try to find ways to make the online shopping experience painless. We hope you continue to consider us for your future fragrance purchases.

5つ星のうち5の評価

What amazing customer service

What amazing customer service - all small business are struggling with COVID and it's affect on deliveries - John at Fragrance365 answered all of my emails quickly and professionally and the order was just as described!! so impressed!!!

2020年12月16日
自発的なレビュー
5つ星のうち5の評価

Great fragrances

Great fragrances, I'll buy again later.

2020年9月5日
自発的なレビュー
Fragrance365 ロゴ

Fragrance365 からの回答

Thanks for taking the time to write the review - glad you had a great experience!

5つ星のうち5の評価

I received my package relatively soon…

I received my package relatively soon considering the ongoing pandemic. I loved the perfume I got; it was reasonably-priced. The customer support was prompt as well in answering questions I had about delivery times. Great work!

2020年5月31日
自発的なレビュー
5つ星のうち3の評価

Everything was fine - product price is somewhat outrageous

Everything was fine. Delivery, service etc. My main concern is the product I ordered. The price has more than doubled. I paid over $100CAD for a 50ml bottle. Used to be $60CAD or less for a 100ml bottle. Other places are the same or don’t carry it at all. Why? Is the manufacturer not sending anything anymore because of COVID? Therefore, the retailers maximize the profits of the stock they have? I did an impulse buy and didn’t realize it was 50ml until I received it. Would I do it again? Probably not at the same price.

2020年5月19日
自発的なレビュー
Fragrance365 ロゴ

Fragrance365 からの回答

We appreciate you taking the time to review your experience. Before addressing your points - you do have the opportunity to return the item. We offer a money-back guarantee on unopened items (less shipping). If this is something you'd like to pursue, please email us.

To address your inquiry about increasing pricing due to a shortage of supply - we DO NOT and would NEVER consider doing this. Our business is based on customer service and we would be out of business in no-time as consumers are quick to catch on to such practices. I personally would be very surprised if any other industry participant were doing this - it's just not worth the couple of extra $'s one would make vs. the potential consumer backlash!

To address our pricing practices - they are complex to say the least, but are largely drive by costs like with any other business. We continually invest our business to better serve the customer. These improvements (while largely recouped over time) impact pricing. You may also note that customers pay no shipping/vat fees (on orders over $50 vs. $175 a few months ago) - this too has a small effect on pricing. There are really too many variables to discuss here but we are like any other business where we look to recoup our costs + achieve a fair profit.

In regards to the manufacturers volumes - we have no insight into this. I'd suggest you reach out to them directly if you're interested. Regards, Chris - President, Fragrance365.ca

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