What a fabulous service! Ordered a special birthday present and received my order in three days. A very good price and excellent communication via email. I will not be going anywhere else in future! T... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I would like to take this opportunity to recognise the excellent service I received from Danny, who works at your Malvern Link shop.
企業が回答しました
I am so pleased with my order. I was sceptical at first because it was less expensive but I can confirm my perfume is exactly what I ordered. I sent an email with regards to Backorder and got a respo... もっと見る
企業が回答しました
I have been a customer of theirs for several years now. The service is excellent, the staff couldn't be more helpful, only ever had to phone once and they sorted out the mess I made Delivery is spo... もっと見る
企業が回答しました
4.8
優良
117件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bought x3 fragrances all fresh and…
Bought x3 fragrances all fresh and great.Good website.
Easy to navigate.
Delivery no problems either.
Prices lower than most but not Amazon but that is understandable.
2025年5月22日
自発的なレビュー
fragrancehouse.co.uk からの回答
Thank you for your review Younis, as an independent we truly appreciate you taking the time to leave it for us. We always try to other great prices and sometimes do even beat Amazon :)
May I ask could you please sent our customer service an email with your order number enquiries@fragrancehouse.co.uk
It came quick as I was expecting
It came quick as I was expecting, my friend love the gift and it was just in time to surprise him as well . Thank you
2025年5月28日
自発的なレビュー
fragrancehouse.co.uk からの回答
Thank you for taking the time to leave us a review, as an Independent we really apprecaite you taking the time to do so.
Glad to hear that your friend loves the fragrance and we look forward to seeing you back at www.fragrancehouse.co.uk in the future
Mugler Angel body lotion
Mu Mugler Angel body lotion Is beautiful I love it The service from the supplier was brilliant will definitely buy again
2025年5月17日
自発的なレビュー
fragrancehouse.co.uk からの回答
Thank you for taking the time to leave us a review, as an independent we truly appreciate this. We agree that the Mugler Angel body lotion is a truly gorgeous scent and it's moisturing benefits are also great.
We look forward to seeing you back on www.fragrancehouse.co.uk in the future
Very good products and attention.
2025年5月7日
自発的なレビュー
fragrancehouse.co.uk からの回答
Thank you for your review Lucas, as an Independent these are very importnat to us. We're really to pleased to hear that you loved the fragrance and look forward to seeing you back at www.fragrancehouse.co.uk in the future
Excellent prices and great customer customer…
Excellent prices and great customer service. My order went missing at the Royal Mail sorting centre. Fragrance House phoned me to advise me that they would send a replacement that day with 24hr tracked delivery. Delighted to get confirmation that my parcel is now on its way to be delivered tomorrow.
2025年5月15日
自発的なレビュー
fragrancehouse.co.uk からの回答
Thank you fo your review Liz and I am very sorry for the initial problem with Royal Mail. We look forward to seeing you back at www.fragrancehoue.co.uk in the future and hopefully Royal Mail will get it right 1st time then
Quick easy and amazing …
Absolutely recommend buying from them it was such a quick easy process from ordering to delivery of item and the extra little samples in the package Thank you so much for making this such a quick easy transaction.
2025年5月5日
自発的なレビュー
fragrancehouse.co.uk からの回答
Thank you for your review Adam we really appreciate your takingf the time to leave this for us. Could you please let us have your order number? (enquiries@fragrancehouse.co.uk)
Look forward to hearing from you and seeing you back at www.fragrancehouse.co.uk in the future
I bought my favourite fragrance…
I bought my favourite fragrance recently at a great price and it was delivered with the usual prompt service from the Fragrance House…..I wouldn’t use any other company!
2025年4月25日
自発的なレビュー
fragrancehouse.co.uk からの回答
Thank you for your review David, as an Independent we truly value customer feedback and your continual custom.
Look forward to seeing you again soon on www.fragrancehouse.co.uk
Efficient Service
I took a chance ordering as not used before but the perfume was considerably less than in local stores or even at duty free ( even with a delivery charge). I was sent regular tracking updates and the product arrived quickly and safely. Would definitely use again .
2025年4月10日
自発的なレビュー
fragrancehouse.co.uk からの回答
Thank you for taking the time to leave us a review, as an independent retailer these are very important to us.
We hope you enjoy your Opium fragrance, it truly is one of the most classic and iconic scents; and we look forward to seeing you back at www.fragrancehouse.co.uk in the future
Free Sample
They're great, just wished they could be bigger🤣🤣 and last longer maybe the edp versions
2025年4月21日
自発的なレビュー
fragrancehouse.co.uk からの回答
Thank you for taking the time to do this review, it is much appreciated. Sadly most of the sample vials are 0.7ml :(
Hear what you say about EDP samples. When you order from us next time please add a note asking for an EDP sample rather than an EDT and the team will pack one for you
fragrancehouse.co.uk からの回答
Thank you for taking the time to leave us a review, as an independent retailer these reviews are very important to us.
You made a great choice with Azarro Wanted by Night, it's a really striking fragracne with good longevity.
We look forward to seeing you back at www.fragrancehouse.co.uk in the future
fragrancehouse.co.uk からの回答
Thank you for taking the time to leave a review for the Houbigant Privee Collection, Houbigant is one of my favourite niche brands. We look forward to seeing you back at www.fragrancehouse.co.uk in the future
fragrancehouse.co.uk からの回答
Thank you for taking the time to leave a review, it is very much appreciated as is your custom.
We're very pleased to hear that you love the 1 Million Parfum, its an amazing scent. Look forward to seeing you back at www.fragrancehouse.co.uk in the future
Super quick delivery!
I was really very pleasantly surprised and happy to have got my delivery so quickly. A good price too, thank you!
2025年4月14日
自発的なレビュー
fragrancehouse.co.uk からの回答
Thank you for taking the time to provide a review, we really appreciate you doing so. As an independent we always try to offer great prices and fast delivery so its brilliant to hear that we hit the mark. Look forward to seeing you back in the future
Great service
Great service
I ordered Opium perfume for my mother's birthday, she adores it, but was sent eau de toilette. Customer services were so courteous and helpful, emailing a return label immediately. I sent it back and received the correct perfume by return of post. How efficient and helpful is that? Couldn't ask for better service. Top marks for courtesy too. I shall recommend Fragrance House to all my family and friends
2025年4月5日
自発的なレビュー
fragrancehouse.co.uk からの回答
Thank you for taking the time to leave us a review, it is very much appreciated.
May I also apologise that the team sent out the wrong fragrance initially, this should not have happened. I am pleased to hear though that we resolved this quickly for you and hope your mum loved her gift; Opium is a truly timeless fragrance
Great customer service and a lovely…
Great customer service and a lovely fragrance that my daughter loves.
2025年4月3日
自発的なレビュー
fragrancehouse.co.uk からの回答
Thank you for your review Ian, it is always good to hear from our customers. We are really happy that your daughter loves the fragrance that you purchased for her and look forward to seeing you again in the future, maybe something fo you next time!
Quality
For the last 3 years this is the only place I have bought aftershave or perfume and will continue to do so for as long as I can.
The first bottle of aftershave I bought was not in stock and the stock had just been back ordered from France. Id explained that I wanted the aftershave for my holiday which was in 3 days and as soon as the stock had arrived at the shop, they called me to let me know. This is the biggest factor of my commitment to The Fragrance House.
In my many purchases I have never once had a problem with customer service, everyone is unbelievably helpful and approachable. Any question has been answered and any ‘problem’ has been resolved quickly.
I will forever to support The Fragrance House, top business!!
2024年12月23日
自発的なレビュー
fragrancehouse.co.uk からの回答
Hi Chaka,
Thank you for your review, we appreciate your loyal custom and great love of fragrance.
Look forward to helping you with future purchases
Lab Series Max LS Anti Age products
Bought most of the Lab Series Anti Age from Fragrance House and service and products are amazing. Service - easy to order, like most places, but order got processed after cut off for next day. They phoned me to let me know and also said they’d try to find a solution - which they did. Most other companies wouldn’t bother - thank you. Products - not used to a face routine, and my wife is saying I look old, so I thoughts I’d try these out. A few weeks in and so far she is saying it is making a difference.
2025年3月1日
自発的なレビュー
fragrancehouse.co.uk からの回答
Thank you for your review Antony, you're going to love the Lab Series products which realy work well for men's skins. Glad to hear that your wife is noticing the difference. We look forward to helping you with your next Lab Series purchase
My wife loved it and it’s a complement…
My wife loved it and it’s a complement getter.
Giorgio Armani My Way eau de parfum 90ml Order: 160628
The order purchase and delivery was smooth and easy.
2025年3月5日
自発的なレビュー
fragrancehouse.co.uk からの回答
Thank you for your review, we look forward to seeing you again at Fragrance House in the future. We're really pleased to hear that your wife loves her new fragrance to.
Made order and it was dispatched and…
Made order and it was dispatched and delivered so quick
Rabanne Invictus Elixir 100ml
2025年2月24日
自発的なレビュー
fragrancehouse.co.uk からの回答
Many thanks for the review, the new Invictus Elixir fills the gap in the Rabanne Invictus range. We look forward to helping you with your next bottle
the product differs from the…
the product differs from the description and the small vial that I got "for free" e.g. in scent. and color as you can see in the picture. the store could not explain it for 2 weeks and the service itself was scandalous and unprofessional. I do not recommend. at the end I heard that any attempt to slander the store will cost me additionally
2025年3月5日
自発的なレビュー
fragrancehouse.co.uk からの回答
As you are aware you purchased an item with a “Gift with Purchase” of a £15 fragrance. You then returned the fragrance that you had purchased expecting to keep the Gift with Purchase. This is known as Refund Fraud.
As advised on our website & at the time of the return. If you do not retain the product you purchased but keep the Gift with Purchase then you will be charged the price listed on our website for that product.
It is called a Gift with Purchase and not a free gift for a reason. You do not get to keep a product that you have not paid for if you return the product you did pay for. If retailers allowed that then we would all go out of business or have to charge other customers more which would not be fair on them
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。