Freja Bone Brothレビュー 

Freja Bone Broth からの回答

5日前

Hi Jess,

Thank you so much for your lovely 5-star review! We're so pleased you're enjoying the Collagen Protein Blends (great choice with Chocolate and Strawberry!), and we hope you love the Chai too 🙌

Thanks for your kind words on our customer service too!

Evie,
Team Freja Bone Broth

Freja Bone Broth からの回答

2026年6月25日

Hi Russell,

Thanks for your honest feedback, and we're sorry to hear you're not a fan of the changes we made to our Chocolate Shake.

You're right that the recipe has changed. We made the decision to simplify the ingredients by removing sunflower lecithin and increasing the amount of bone broth, which naturally boosts the collagen, protein and amino acid content in every serve.

We understand that while many customers appreciate the nutritional improvements, changes to a much-loved product won't suit everyone's taste or texture preferences. We genuinely appreciate you sharing your experience, and your feedback will be passed on to our product team.

Thanks again 😊

Evie,
Team Freja Bone Broth

Freja Bone Broth からの回答

2026年6月22日

Hi Katie,

Thank you so much for the lovely review! So pleased I could help you out ☺️

Evie,
Team Freja Bone Broth

Freja Bone Broth からの回答

2026年6月11日

Hi Alyson,

Thanks for the lovely review! So pleased we could help 😊

Evie,
Team Freja

Freja Bone Broth からの回答

2026年6月11日

Hi Jill,

Thanks for the lovely review! So pleased you're enjoying the convenience and taste of the products 🙌

Evie,
Team Freja

Freja Bone Broth からの回答

2026年6月5日

Hi there,

Thanks for the lovely review! So pleased you're enjoying the bone broth 😊

Evie,
Team Freja

Freja Bone Broth からの回答

2026年6月4日 に更新

Hi there,

Thank you for your review and for being a fan of our Chicken Sipping Bone Broth – we're really pleased to hear you enjoy it!

We completely understand your concerns about the price. Our Chicken Sipping Bone Broth is our most premium product, which is reflected in the cost. If you're looking for a more economical option, our Instant Bone Broth range may be worth considering, as it works out cheaper per serving while still providing the same benefits.

Regarding deliveries, we're sorry that our policy gave you cause for concern. While lost parcels are thankfully rare, if a delivery ever does go missing, our customer support team would be happy to investigate and arrange a replacement.

We also offer two courier options at checkout – Evri and DPD – so customers can choose the service they feel most comfortable with.

Thank you again for your feedback 😊

Evie,
Team Freja

Freja Bone Broth からの回答

2026年6月3日

Hi there,

Thank you for your lovely review! We're so pleased you enjoy our bone broth on its own and in your stews 🙌

Evie,
Team Freja

Freja Bone Broth からの回答

2026年6月3日

Hi Ralph,

Thanks for the 5 stars! We appreciate your support 🙌

Evie,
Team Freja

Freja Bone Broth からの回答

2026年6月3日

Hi Donna,

Thank you for your lovely review! We're so happy you're loving the product and appreciate your support 😊

Evie,
Team Freja

Freja Bone Broth からの回答

2026年6月2日

Hi Lucy,

Thanks for the lovely review! So pleased we could help you quickly 😊

Evie,
Team Freja

Freja Bone Broth からの回答

2026年6月2日

Hi Janice,

Thank you for your kind feedback on our products and customer service! We hope you'll love the new Concentrate too 😊

Evie,
Team Freja

Freja Bone Broth からの回答

2026年5月22日

HI Diana,

Thank you for your lovely review! So pleased you're enjoying our products and had a positive experience with our customer service 😊

Evie,
Team Freja

Freja Bone Broth からの回答

2026年5月21日

Hi Danilo,

Thanks for your lovely feedback! We really appreciate the support 😊

Evie,
Team Freja

Freja Bone Broth からの回答

2026年5月11日

Hi Nubia,

Thanks for the 5 stars! We appreciate your support 😊

Evie,
Team Freja

Freja Bone Broth からの回答

2026年5月7日

Hi there,

Thank you for your feedback. We’re really sorry to hear the Vanilla Shake wasn’t enjoyable for you.

Because our shakes are made with real bone broth and no artificial flavourings, there is naturally a more savoury note than you’d get in a typical protein shake. That said, it absolutely shouldn’t feel unpleasant or difficult to drink, and we completely understand your disappointment from what you’ve described.

Your comments on the flavour and aftertaste are genuinely helpful and will be shared with our product team as we continue improving the range.

Thank you again for taking the time to share your experience.

Evie,
Team Freja

Freja Bone Broth からの回答

2026年5月4日

Hi Maggie,

Thank you so much for sharing this. It’s so moving to hear that our broth is helping your husband navigate such a difficult recovery.

We'll make sure those monthly deliveries keep coming right on time 😊

Evie,
Team Freja

Freja Bone Broth からの回答

2026年4月9日

Hi Charlie,

Thanks for your lovely review! So pleased you're enjoying our products and customer service experience 💛

Evie,
Team Freja

Freja Bone Broth からの回答

2026年4月9日

Hi Karen!

Thanks for the lovely review - we're so pleased you're enjoying our bone broths 😊

Evie,
Team Freja

Freja Bone Broth からの回答

2026年4月7日

Hi there,

Thank you so much for the lovely review! We're so pleased we could solve your problem quickly for you, and that you're enjoying our products 💛

Evie,
Team Freja