Freja Bone Brothレビュー 

227
TrustScore 5段階評価の4.5

4.4

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5つ星のうち5の評価

Huge fan of the collagen protein blends. They are the only ‘protein shake’ that I’ve ever found that I don’t hate the taste. My favourites are the chocolate and the strawberry although I’ve just ord... もっと見る

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5つ星のうち1の評価

freja chocalote shake has changed and gone down hill and representatiive says they havnt changed the recipe and denies the new changes to warehaouse biz and recipe! Now not worth the very expensive pr... もっと見る

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5つ星のうち5の評価

I absolutely love these products, they’re such good quality, although are a little pricey. I love the instant bone broths and particularly like the shakes-you’d never dream that they were made from b... もっと見る

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5つ星のうち5の評価

Best bone broth I've discovered so far without having to make it myself. I'm post menopausal and drink a cup every day. Recently had some queries. Evie at customer services couldn't have been lovelier... もっと見る

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4.4

優良

TrustScore 5段階評価の4.5

227件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 86%に回答しています

通常48時間以内に回答

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4.4

すべてのレビュー

(227)

過去12か月のレビュー数: 134

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5つ星のうち3の評価

Was so excited to try this and was…

Was so excited to try this and was hoping to drink one every day. However, they are not nice to drink 😞. Will have to try them with cooking but that means it won't be an every day thing. Shame!

2026年3月21日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Louise,

Thanks for giving it a try and for your honest feedback. We’re sorry it didn’t hit the mark as a daily drink for you.

Using it in cooking is a great way to boost your collagen, protein, and amino acid intake, so we’re glad you’re giving that a go.

We appreciate you sharing your thoughts with us 😊

Evie,
Team Freja

5つ星のうち5の評価

I live alone and direct a busy company

I live alone and direct a busy company, so quite often time is short, I have little time to cook, however I do tend to eat proper food- ready meals never!
I find the Freja broths great as additions to my quickly prepared meals. I like the taste, both as a drink and as convenient additions to fresh food. To those that use the Yuka App you will find that Frejafoods come up as top class for the provision of the stuff to use in your diet. I also find the customer service to be efficient and also top class. Highly recommended.

2026年3月17日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Haydn,

Thanks for the lovely review!

It means a lot to hear how well Freja fits into your routine, especially when time is tight but quality still matters.

We’re so pleased you’re enjoying both the taste and the versatility. Whether it’s a quick meal addition or something to sip, that’s exactly how we hope it’s used.

And thank you as well for your kind words on our customer service ☺️

Evie,
Team Freja

5つ星のうち5の評価

Amazing bone broth

The broth product range from Freja is delicious and worth the price, the customer service team is is exceptional.

Highly recommended, and thank you

2026年3月15日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Spencer,

Thanks for your lovely feedback! So pleased you're enjoying our product range 😌

Evie,
Team Freja

5つ星のうち3の評価

Order took 10 days to arrive.

Order took 10 days to arrive.
Not a huge issue but I wasn't made aware of the the known delay at the time of placing my order. If I'd known, I could have ordered an alternative elsewhere as I was purchasing when I was under the weather with stomach issues and required this to aid my recovery.
Such a shame as broth is of good quality but in future I will be making my own so I can control when I receive it.

2026年2月27日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi there,

Thank you for taking the time to leave your review, and I’m really sorry your order took longer than expected to arrive.

We recently went through a warehouse move which unfortunately caused some delays, and we completely understand how frustrating that must have been - especially when you were relying on the broth while feeling unwell.

We should have been in touch at the time to explain the delay and offer a discount code as an apology. If you didn’t receive this, please do reach out to us at hello@frejafoods.com and our team will be happy to sort that for you.

We really appreciate your kind words about the quality of the broth, and we’re sorry the experience around delivery let you down 😊

Evie,
Team Freja

5つ星のうち5の評価

Great customer service

Having tried the vanilla protein shakes I’ve decided to change to the plain shakes as I feel this will give me more variety in how I take them eg in coffee/tea. I also wanted to change my delivery period from 4 weeks to 3 weeks as I was running out before 4 weeks. A quick email sent to Freja resulted in a change of flavour and delivery time within 24hours. Really flexible and reliable service that has helped in my decision to return to Freja

2026年3月10日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi there,

Thank you for the amazing review! I'm so pleased I could help with your subscription quickly.

Thanks for returning to Freja 💛

Evie,
Team Freja

5つ星のうち5の評価

I had an issue with my discount code

I had an issue with my discount code, I popped a note to their customer service on Sunday afternoon and had a reply the same evening with a personalised code which worked. We love Freja’s liquid and dried bone broths for soups and stews, great depth of flavour and goodness.

2026年3月8日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Niall,

Thanks so much for your kind review! Glad I could help you and that you're enjoying our product range 😊

Evie,
Team Freja

5つ星のうち1の評価

Order #229291 - total and utter let down.

Order #229291

What a shame. The bone broth is lovely and after trying it from a supermarket, I went and spent £40 on a big, half price order on the 25th February. It's now the 8th March and the order still hasn't arrived. The large family meal, where I was going to use a few cartons of the broth to make a huge chicken, butter bean and leek stew has come and gone. I have sent a good number of emails to the only apparent email address they have (hello@frejafoods) and also messaged via their Instagram page, but I have had absolutely no response.

The post order email did state, "Due to exceptionally high demand, some orders may take up to 5 days to arrive." - but we are now on 11 days, so clearly this is false promises; even the worst case scenario of 5 days is way, way off reality.

I'm not sure what's worse; not receiving the £40 bundle, or being completely ignored.

What a let down. Still no sign of the order.

2026年3月8日
自発的なレビュー
5つ星のうち5の評価

Excellent tasting broths and stock

Excellent tasting broths and stock. I LOVE the pho broth. It makes a great drink as well as a delicious base for pho. Customer Services respond to queries quickly and effectively. Thank you for both

2026年2月28日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Sheila,

Thank you so much for the 5-star review! We’re so pleased to hear how much you’re loving the broths - especially the pho!

We really appreciate your kind words about our customer service too 💛

Evie,
Team Freja

5つ星のうち4の評価

The product is excellent

The product is excellent. Wholesome, natural and very flavourful. I personally have had difficulty finding subscription reminders so that my unconfirmed orders arrive without warning. However, the help I have received from Evie on the chat line has been very good

2026年2月24日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Joy,

Thank you so much for your lovely review. We’re delighted to hear you’re enjoying the product and finding it wholesome, natural and full of flavour!

I’m sorry to hear about the difficulty with subscription reminders. We truly appreciate that feedback and will continue working to make the experience smoother and clearer 😊

Evie,
Team Freja

5つ星のうち5の評価

Excllent products

The products are so easy to order. They are always delivered on time and are consistently excellent quality. I have used these for months and my dog has even enjoyed them.

2026年2月7日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Jill,

Thank you for your lovely review!

We're so pleased to hear you've had a great experience with our products and service - and even happier that your dog is enjoying them too 🐾

Evie,
Team Freja

5つ星のうち5の評価

★★★★★

★★★★★
Absolutely outstanding service from start to finish. The issue was resolved incredibly quickly, and a replacement was sent without any hassle.
Communication was clear and professional throughout, and I was kept informed at every stage.
The level of customer care has been exceptional, it truly means a lot to feel valued as a customer. Great quality products. I wouldn’t hesitate to recommend and will definitely use again.

2026年2月16日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Angela,

Thank you so much for your lovely review!

I am really pleased we were able to get everything resolved quickly for you and send out a replacement without any hassle.

Your kind words about our products and service genuinely mean a lot. Thank you for your recommendation and for choosing Freja 💛

Evie,
Team Freja

5つ星のうち5の評価

Excellent products and customer service

Love this company. The best bone broth by far (I buy a ton of the sachets) and 5 star customer service. There was a small problem with a delivery and Evie sorted it immediately, and with added generosity too.

2026年2月17日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Cat,

Thank you for taking the time to leave a review - we really appreciate it!

Great to hear you’re enjoying the sachets and that they’ve become a regular in your routine. I’m also glad we were able to sort the delivery issue quickly for you 🫶

Evie,
Team Freja

5つ星のうち5の評価

Excellent product and wonderful…

Excellent product and wonderful customer service. Cannot rate them more. Many thanks for your help with my order

2026年2月13日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Sara,

Thank you for your kind words and support - it means a lot to us ☺️

Evie,
Team Freja

5つ星のうち4の評価

Fantastic goods. Fantastic customer service

Fantastic goods which usually arrive on time , however when there was an issue it was resolved quickly and such friendly service. Which is trustworthy.

2026年1月31日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Katy,

Thank you so much for your lovely review!

We are really pleased to hear you’re enjoying the broths and your kind words about our customer service truly mean a lot. Thank you for your trust and support 😊

Evie,
Team Freja

5つ星のうち1の評価

Chicken ramen flavour tastes like…

Chicken ramen flavour tastes like greasy chicken skin, love the idea of these and was hoping this would be a great addition for the protein and collagen properties.
The sachets would have been perfect shame the taste wasn’t there.
Disappointment!

2026年2月11日
自発的なレビュー
5つ星のうち5の評価

Best bone broth I've discovered so far…

Best bone broth I've discovered so far without having to make it myself. I'm post menopausal and drink a cup every day. Recently had some queries. Evie at customer services couldn't have been lovelier. Genuine response. Lovely tone of email. Speedy replies. She was the gold standard of service.

2026年2月9日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi there,

Thank you so much for taking the time to leave such a thoughtful review. It truly means a lot ✨

I am so pleased to hear that Freja has become part of your daily routine too!

Your kind words about our customer service have made my week. If you ever have more questions, I am always here to help 😊

Evie,
Team Freja

5つ星のうち5の評価

Wanted to try bone broth

Wanted to try bone broth , ordered the starter pack. Very quick delivery and well packaged. Love the beef broth and just received second order. Tried the strawberry flavoured high protein mix. I have subscribed to having a monthly supply of the beef broth and strawberry collagen protein. I suffer with osteoarthritis so need more goodness in the body.

2026年1月25日
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Melanie,

Thank you so much for your lovely review! We are really pleased to hear you enjoyed the starter pack, and that the Beef Bone Broth and Strawberry Collagen Protein Shake have become part of your routine!

Thank you for choosing Freja and for taking the time to share your experience 😊

Evie,
Team Freja

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