Freja Bone Brothレビュー 

227
TrustScore 5段階評価の4.5

4.4

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Huge fan of the collagen protein blends. They are the only ‘protein shake’ that I’ve ever found that I don’t hate the taste. My favourites are the chocolate and the strawberry although I’ve just ord... もっと見る

企業が回答しました

5つ星のうち1の評価

freja chocalote shake has changed and gone down hill and representatiive says they havnt changed the recipe and denies the new changes to warehaouse biz and recipe! Now not worth the very expensive pr... もっと見る

企業が回答しました

5つ星のうち5の評価

I absolutely love these products, they’re such good quality, although are a little pricey. I love the instant bone broths and particularly like the shakes-you’d never dream that they were made from b... もっと見る

企業が回答しました

5つ星のうち5の評価

Best bone broth I've discovered so far without having to make it myself. I'm post menopausal and drink a cup every day. Recently had some queries. Evie at customer services couldn't have been lovelier... もっと見る

企業が回答しました


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4.4

優良

TrustScore 5段階評価の4.5

227件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 86%に回答しています

通常48時間以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(227)

過去12か月のレビュー数: 134

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Brilliant product and fadt delivery

Brilliant product and fadt delivery. I am very happy and will purchase again very soon!

2025年6月23日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Lisa,

Thank you very much for the review! We're so pleased you're enjoying the products 😊

Evie,
Team Freja

5つ星のうち1の評価

Problems with delivery

Problems with delivery
Every time I order from this company I have to chase them to find out where my item is . They say they have depatvjed but that haven’t .
I like the products but it’s so much hassle when you don’t have time
Really annoying!

2025年6月25日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Emma,

Thanks for your feedback, and I’m really sorry for the delivery issues. I’ve replied to your email and arranged a replacement for you.

We know how frustrating courier delays can be and are actively reviewing our processes to improve this. Appreciate your patience and glad to hear you’re enjoying the products.

Evie,
Team Freja

5つ星のうち5の評価

Fast response

When I saw there was no phone no. I thought no, not another email and expected slow reply…I was wrong came back really fast and very helpful.
Didn’t realise they did other products as I got my broth from Waitrose, so looking at other reviews on here going to check out the protein powders and shakes.
Feeling optimistic.

2025年6月20日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Angela,

Thanks so much for the review!
We really appreciate you taking the time to leave a review. Hope you find something new to enjoy 😊

Evie,
Team Freja

5つ星のうち5の評価

Exceeded my expectations!

Exceeded my expectations! Customer service is the best I've experienced in a while. I had a special request that was fulfilled easily. Delivery was quick too which I wasn't expecting at all. The quality of the products are top notch. I ordered the Bone Broth Starter Bundle, the mug and tea towel are gorgeous, excellent quality and look amazing in my kitchen. The little 'fun suggestion' (recipe) book is great, I will definitely be trying these and tweaking to my dietary preference.
100% recommend!
THANK YOU FREJA!

2025年6月3日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Donna,

Thank you so much for your kind words! We’re really glad the Bone Broth Starter Bundle (and the extras!) hit the mark. We hope the recipe booklet offers some helpful ideas to make the most of it, in whatever way suits your routine.

Thanks again for letting Freja be part of your kitchen 😌

Evie,
Team Freja

5つ星のうち5の評価

Excellent product and customer service

I initially received the incorrect product but this was very quickly dealt with and resolved by Evie at Customer Services who was most helpful and arranged for the correct item to be shipped to me by express delivery and told me to keep the incorrect product as a goodwill gesture.

Very impressed with the service I received and the products are excellent quality too and so easy and versatile to use.

2025年5月13日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Susan,

Thanks so much for taking the time to leave a review! We're really glad we could help, and it's great to hear you're enjoying the products 😊

Evie,
Team Freja

5つ星のうち5の評価

Easy to use website

Easy to use website
Fabulous product excellent in stews and soups and goes towards making "proper' gravy

2025年4月24日
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Nicola,

Thanks for your lovely review! We truly appreciate the support 😌

Evie
Team Freja

5つ星のうち1の評価

Avoid this company Non existent customer service

Non existent customer service. No way of contacting them except by email. Deliberately vague. Have had issues with most orders. Promises delivery but doesn't. Have cancelled my subscription and have instead ordered from Hunter Gatherer who have a much better reputation and premium products.

2025年4月24日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi there,

We're really sorry to hear about your experience. We respond to every email, so if we’ve missed you, please don’t hesitate to reach out again at hello@frejafoods.com. It’s also worth checking your spam or junk folder in case our reply ended up there. We'd appreciate the chance to put things right 😊

Evie
Team Freja

5つ星のうち5の評価

Best taste ever!

I m not a meat lover but wanted to give bone broth a try after hearing of the health benefits. The shakes are a perfect alternative if you don’t like the idea of meat and boy they taste good! Absolutely yummy! They also seem to make a difference to my skin and my osteoarthritis

2025年3月25日
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Monica,

Thank you so much for your wonderful review! We're thrilled to hear that you gave bone broth a try and enjoyed the shakes. We hope you continue to experience the benefits! 😊

Evie
Team Freja

5つ星のうち5の評価

Absolutely love beef broth helps a lot…

Absolutely love beef broth helps a lot with my IBS and also noticed my skin looks better and I love the taste customer service is brilliant too

Thank you Freja

2025年3月10日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi there,

Thank you so much for your review! We truly appreciate the support. I am so pleased to hear our Beef Bone Broth has improved your health and skin 😊

Evie
Team Freja

5つ星のうち5の評価

I have worked my way through several…

I have worked my way through several different brands and types of protein powder over the years and have been disappointed with EVERY. SINGLE. ONE. I can't tolerate whey; pea protein just tastes gross and powdery; chemical sweeteners are a no-no as is stevia and i dont want super processed crap. I've just bought Freja's unflavoured bone broth protein powder and the vanilla shake and OH MY ACTUAL DAYS, they are bloody lovely. Seriously smooth and creamy, no yucky after taste with either of them, and the unflavoured packs a mean protein punch! Im adding it to my overnight oats/chia puddings/shakes/pancakes. LOVE IT!! Thank you Freja!

2025年3月10日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Jo,

Thank you so much for your review! It has been shared around the office and has been really appreciated. It is so lovely to hear how much you love our shakes and have been adding them to so many recipes. I love using the shakes in my overnight oats and porridge in the morning. Thanks again for our support.

Evie
Team Freja

5つ星のうち5の評価

Easy to order

Easy to order, great range of products which ship promptly. Thank you.

2025年2月23日
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Lesley,

Thank you for your kind review! It is great to hear you love our products and service, and we truly appreciate your support.

Evie
Freja Team

5つ星のうち2の評価

Don't recommend sachets

The carton bone broth I had was incredible. But storage wise doesn't make sense for me. So I ordered a big batch of the sachets
They are really very displeasing and definitely nothing in comparison.

2025年3月6日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi there,

I am sorry to hear you were not happy with the Instant Bone Broth Sachets. Please get in touch with us via our customer service email - hello@frejafoods.com, so we can understand why you were disappointed in the product and see how we can help.

Evie
Team Freja

5つ星のうち5の評価

Delicious and even more so when you…

Delicious and even more so when you know how good it is for you ❤️ carrot 🥕 and Coriander soup is my favorite recipe.

2025年2月23日
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Emma,

Thank you for your lovely review! The carrot and coriander soup is a favourite in the team.

Evie
Team Freja

5つ星のうち5の評価

No excuse to not get enough protein!

I have a hard time getting enough protein each day because I don’t have a big appetite (it would take 5-6eggs in the morning to get 30g of protein!) So I use the bone broth shake in my morning smoothie, the nutritional powder in literally anything that is saucy/soupy/stewy, and then I will sip on the bone broth throughout the day. It’s made it so much easier to get protein without having to eat massive amounts of food. And it’s all really delicious! The nutritional powder truly has no taste so you can add it into anything. Give it some time to mix in, and don’t be worried if it globs up a bit at first. It will settle in with some time and mixing. Highly recommend all of their products!

2025年2月19日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Kristin,

Thank you for your lovely review! We're so pleased to hear that our Bone Broth Shake and Nutrition Powder have been a delicious and easy addition to your routine.

Emilie
Team Freja

5つ星のうち5の評価

Fantastic and tasty…

Not only is this a fantastic tasty product. Customer service is quick and friendly.
I buy the shakes and the sachets of bone broth for a warm drink on my break at work. They are so quick and warming.
I make my overnight oats with the shakes . It adds a deeper flavor which I love.

2025年1月27日
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi,

Thank you so much for your kind words! We're so happy to hear that our Shakes and Instant Bone Broth are working so well for you, and we truly appreciate your support.

Emilie
Team Freja

5つ星のうち5の評価

Delivery was very fast.

Delivery was very fast.
Quality products, love the milkshake.

2025年1月27日
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Bethan,

Thank you for your wonderful review! We’re so happy to hear you're enjoying our Bone Broth Shakes and that your order arrived quickly.

Emilie
Team Freja

5つ星のうち4の評価

Shipping process needs to be more eco friendly

Protein powder is excellent. Our favourite is the unflavoured and we use in yoghurt and smoothies.

Shipping .... Freja need to look at how they ship the protein powder. Shipping in TWO boxes is a complete waste. When I provided them with constructive feedback they said this product was shipped this way due to the "fragility of product and ensure arriving without damage." Maybe they don't know their products very well ... they are stored in a plastic pouch which is pretty robust! Hopefully they revisit their approach and look to ship in one box not two as a minimum!

2025年2月4日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi,

Thank you for your kind review! We’re so happy to hear you're enjoying our Bone Broth Shake. I’m really sorry for the misunderstanding in our response regarding our packaging. I’ll be sure to pass your feedback onto our team as we work on reducing our packaging and improving this moving forward.

If you have any further questions or need assistance, please don’t hesitate to reach out!

Emilie
Team Freja

5つ星のうち5の評価

Efficient service and delicious bone…

Efficient service and delicious bone broth

2025年1月27日
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Suse,

Thank you for your lovely review! We're so happy to hear you're enjoying our bone broth.

Emilie
Team Freja



5つ星のうち5の評価

So glad I tried this product

Ordering is a breeze, and customer service is top notch. Delivery is prompt and I just love the product. My fav is the chicken. So nutritious, and as comforting as a hug. I try to drink a cup everyday as part of my self care. Try it you just may love it

2025年1月28日
自発的なレビュー
Freja Bone Broth ロゴ

Freja Bone Broth からの回答

Hi Joy,

Thank you so much for your wonderful review. We're so happy to hear you're enjoying our chicken bone broth and truly appreciate your support!

Emilie
Team Freja

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