Freshdesk レビュー 

Easy to use, helpfull and keep everything related to the same issue in the same place.

Very user friendly! A lot of nice features and does what it is supposed to do with minimal effort. Only a few minor annoyances. I like Freshdesk a lot!

Overall it's fine and works as expected. some time loading is the issue and little UX needs improvement.

user friendly and simple UI to handle and understand
user friendly and simple UI to handle and understand

it is very flexible, easy to track history and group tickets based on type of enquiry, request or related.
It saves contacts automatically and you can get feedback from customers experience, that supports on our improvement

It's Good and User friendly Experience with Freshdesk Tool.

FD is very friendly to use

worst experience and planning to move to new CRM. There is no meaning of customer service in freshwork, this is happening for more than 6 months now. Please teach your account manager and sales manager about customer relationship and first call resolution process

Following are excellent!
The alerts that are received in the mailboxes of the team.
The ability of any team member available respond to the ticket
Provision for adding notes to each other within the team to keep track of the thread.
Improvement suggestion:
There is a limit on the number of agents. We know whom we can make an agent for our system. So why limit it?

The FreshDesk platform is easy to use and does everything I need it to. The only weak point is that some emails in a thread may be hidden and sometimes the order of the emails can be a bit confusing. I'd rather see one copy of each email in strict reverse-chronological order with none hidden, which would improve clarity. I'm also not sure it is necessary to have separate categories for email and ticket for outbound correspondence, but if these are sufficiently different to include both, the differences could be made clearer.

Le fait d'accuser réception de la demande du client depuis hier. C'est nouveau et appréciable.

Sometimes canned response cannot be selected and browser stuck

It is easy to handle multiple inbox and also downloading the reports etc..
Happy to work with Freshdesk :)

Its a great tool that brings you the power you need to delivered a great customer experience, you can handle omnichanel experience very well and the extra tools that offer like knowledge bases are fantastic, but the great of all of this is that the price you paid for what you get is a deal

Gud for work in website.

Unable to resolve problem. Agent's time zone was a poor match with mine. Didn't escalate to more technical agent

Smooth and easy to navigate. UI/UX is simple and well organized.

I love the system but sometimes there is a glitch with it.
The data sometimes doesn't change after tickets are resolved or closed. For instance when I have resolved tickets on "Hold" they stay at the same number but going to it the tickets are not there. I deleted my cookies and cache to see if there was a change but it didn't. I even logged out of the site. But there are no other issues. Overall I like everything else about it.

Very easy to use Platform, with useful features to create reports and analyse data at any point in time.

Freshdesk is a top tier CRM that has so many great features its hard to list. I have been using for almost 6 years now. They have the fastest service I have ever seen and I run a service organization. You can encorporate chat, sms, phone system, bots, instagram all into your system. You can run reports and schedule reports to your bosses to show the data on how many people are needed in what location or what products need improving. Its super easy to setup and you don't need an IT person to get it off the ground. Its the best CRM software I have tried and I have done most of them.