Freshdesk レビュー 

A lot of useful features at the price we paid, like ticket generation with audit trail for emails, SMS and phone calls rec'd. It helps our company largely for providing customer support services.

Good presentation and in small steps so I later can for me new things out

The customization is good

We are enjoying it - just about to put it to the test with lots more users coming on board our platform :)

We come from a Zendesk background which was not the greatest when it comes to support. We made the switch to Freshworks right around Aug 2020 right in the middle of the Covid19 Pandemic which was a tough uncertain stage to make these type of decision. After two and a half long years I can honestly say that FreshWorks is probably the best CX Software that I have worked with. We are handling thousands of customers every day through the Omnichannel platform and have never been in a better spot! We are absolutely loving FreshDesk and are planning to continue working with this amazing tool for years to come.

I never got a reply from the freshdesk agent about my ticket: 12876450 - Sanofar.
He didn't understand the request, that we use Freshdesk for our Project: Netapp and forwarded me to the webhelp freshdesk team, that has nothing to do with our account.
After that I send him reminders, they were ignored and I never get any reply from him.

Very intuitive platform. Easy to use. Great features and great pricing.

it really better experience with this.

It has been a great experience. However today whenever I log in it takes me directly to a resolved ticket page and continues to loop. I am unable to navigate to other freshdesk tickets.

Clean, "Fresh", responsive application that intuitively guides you to your nest action

Co-worker and Seniors behaviour on team work is Excellent.

We manufacture cash handling devices, and Freshdesk (Support) works flawlessly for our environment, it helps keeping costs down and make the most from our time, our average response time went from 4h to just a few minutes!

The freshworks idea is good.
But they're somme little things you can improve like making a call from freshworks to freshcaller.
You've to thing about that.

Freshdesk is a very good solution for the Helpdesk

I think Freshdesk can be summed up to different regions automatically, it is wonderful. And it can help us trace ticket resolution rate of progress. But it can be improved for ticket classification. Sometimes, different ticket came to the same ticket automatically, we need to split it manually.