Freshdesk レビュー 

We have been using Freshcaller by Freshdesk for several years, and it fails you each time on multiple levels. While mentioning each issue here may be impossible, but here is the latest, they overcharged us on our account for agents not subscribed or even after the account has been voluntarily downgraded. Although I registered the complaint and raised the issue repeatedly, I only get templated response saying they are unable to verify. Freshcaller has no telephonic customer support, you have to reach out to different help desk personnel each time and raise tickets. Each person comes back and tells you something different from the subject and you can keep going back and forth with no resolution. Freshcaller does not provide any email notification when important changes to account, billing or subscription are done and later can claim anything was done or not like in our case. Overall extremely poor on transparency and never share any itemised bill of services, which may include actual minutes or duration consumed, how its charged per unit and how they come up with credit consumption. You just keep recharging and they keep charging, you do your own homework by going through reports, download in excel, apply your own formulas to work out the charges for yourself. In the end they suspend your account and make you pay for something that was not due, and should have been resolved. And as I write this, its still not resolved and they would overcharge us again for one more month or suspend the account so you cant use it. Please avoid subscribing to any of their products.

We have been using FD for a number of years. The software is OK at best. The customer service is by contrast, some of the worst I have ever experienced. We cancelled our plan and agreed an end date with them which was back in October. By Feb they were still charging us despite repeat requests to stop. Eventually they did and now we're trying to get funds mis-charged refunded to us. Despite 4 Freshdesk employees being on the email chain we have had almost no response in two months. We get the odd reply saying we're looking into it but then nothing.

Please avoid them. Yes they are one of the cheapest but the functionality isn't great and the support is terrible (ironic for a CS platform)

I call this company they are not good at their customer service, it is a joke, rude at least when I spoke to them. I spoke to two different people separate occasions, one of their apps seem to work and then don't work at all on a PC and from what I know depending on the link that the company that you'r connected to sends you a link and does not tell you that you need a cell phone. If that's the case, why not just tell somebody in the email to use a cell phone to download the app? The first time that I spoke with someone she seemed to be helping me then she got rude with an attitude in her voice. The second person, he claimed that it worked for him; just because it works for you and your phone how do you know if it works for everybody else? I think the both of them gave me wrong information I do not even see the type of app that I need for the download on googleplay.

1: Their customer service was terrible. at least 4 times I was just ignored mid conversation.
2: Their Instagram integration is wonky AF. its called Instagram DM but instead pulls every comment like and message as a new chat ticket ! good luck sifting through that.
3: Their web chat widget integration is very complicated.
4: Their Shopify Integration for chat doesn't work. so no way of knowing if that "un-named chat" person is a current customer or potential one.
5: Their user interface is easy to understand but... is missing some key features. You cant delete customers only archive. You cant delete chat bots once you install them. You cant undo a lot of things so when your new and trying to figure out what's what you'll end up with a load of crap you made by mistake creating with no way to undo or delete. cant even delete the demo customers it adds when you first start using.

very bad service desk, even though they do service desk solutions, but their service desk is terrible. Doesn't work. I'm trying to integrate freshchat with my application, it worked before, but now it's not working, they cannot find any solution already one week. The account manager that was assigned is uselss, she reply to my questions once time a week.

This company is terrible. No one is ever reachable via anything but emails/tickets. There is no number or person you ever speak with. They have botched two phone port attempts completely because they can’t even get the number right. Ironically, for a company that sells customer support solutions they have absolutely the worst customer service I have ever experienced.

Excellent support, good ticket desk product.

I wouldn't use anything else

A 2 settimane da Natale hanno pensato bene di fare un aggiornamento sul modulo di contatto del sito e i clienti non riescono più a contattarci. Da 5 giorni sto provando a contattare il servizio clienti ma non rispondono o rispondono in maniera vaga senza dare certezza sui tempi di intervento. Non si rendono minimanente conto di un problema cruciale che hanno creato e che non stanno risolvendo.

Fresh-desk is very user friendly. It allows the group to be included in all emails and workflows which is great for when colleagues are absent/holiday. Easy threads to manage timelines and responses without having to track and trace personal emails to get a clear understanding of the topic responses.

A good platform for raising complaints by clients and sharing responses.

Used since 2018, It gives you beyond a ticketing system with an excellent support team.

Keep it up.

Here shortcut key for private add note must be. This one feature is not to be here.it's make more erritated.

I can't stand all the message failed error, but it's only on the vanity URL, I think it should still be fixed. Otherwise, great platform!

Think that everything works great. 4 stars are only because there is always space for improvements!

Freshdesk is a great CRM tool to work with. It is fast, smooth and user friendly.

The reports are also brilliant and we can customize them as well, as per our requirements.

The support team is also praise worthy. They are prompt and helpful.

This Company is quiet flexible and Qualitz oriented, which gives us - Colleges an Opportunity to work motivated daily

Freshdesk gives you a flexible and high value system as a customer support platform. Both for communication with customers and as a FAQ-platform for new and existing customers.

Seems to have infinite integrations oppurtunities with all kinds of systems.

My only drawback is that different configurations should be simpler. Their support is OK, all done from India. Not always easy to describe different scenarios and problems, and for them to actually understand what we need help with.

Great VFM comapared to market leader Zendesk which i also have experience with.

All in all 4/5.

Very reliable system, there are certainly many features which we certainly do not use yet.