Fresher Start- End of Tenancy Cleaning レビュー 324

Fresher Start- End of Tenancy Cleaning からの回答

2日前

Dear Sarah,

Thank you so much for your kind words, we really appreciate you taking the time to leave this review.

We’re so pleased to hear you were happy with the results on both occasions. It’s great to know the team delivered to the standard we aim for, and that everything was left spotless for you.

We also truly appreciate your comments about our customer service, it means a lot to us.

Thank you again for your continued trust and recommendation, and we hope to assist you again in the future.

Kindest Regards,
Fresher Start Team

Fresher Start- End of Tenancy Cleaning からの回答

2026年4月5日

Hi Aween,

Thank you so much for your kind feedback, we really appreciate you taking the time to share your experience.

We’re delighted to hear that Mo’s team looked after everything so well and that their helpfulness and attention to detail made a difference. I’ll be sure to pass your comments on to them, they’ll be very pleased to hear this.

Thank you again for choosing us, and we hope to assist you again in the future.

Kind regards,
Fresher Start Team

Fresher Start- End of Tenancy Cleaning からの回答

2026年4月1日

Hi Katherine,

Thank you for your kind review, we really appreciate it.

We’re glad to hear you were happy with both the service and the value. It means a lot to us.

All the best, and we’d be happy to help again in the future.

Kindest Regards,
Fresher Start Teamn

Fresher Start- End of Tenancy Cleaning からの回答

2026年3月31日

Dear Paul,

Thank you so much for your kind words, we really appreciate your feedback. We’re delighted to hear you were happy with the service and the results. It means a lot that you would recommend us, and we’d be more than happy to help again in the future.

Kindest Regards,
Fresher Start

Fresher Start- End of Tenancy Cleaning からの回答

2026年3月31日

Dear Customer,

Thank you for your lovely feedback, we’re really glad you were happy with the clean. Wishing you all the best in your new place!

Kind Regards,
Fresher Start

Fresher Start- End of Tenancy Cleaning からの回答

2026年3月30日

Hi Wing,

Thank you for your review. We’re sorry to see this, however we feel it’s important to clarify the facts for transparency.

Your property was cleaned to a professional standard, and most importantly, your deposit was returned following checkout. This clearly reflects that the cleaning met the required standard overall.

The concern raised relates to a very small, concealed area inside the toilet rim. This is not a visible surface during a standard clean and would only be identified through very close inspection. It was treated during the clean, and any remaining marks are consistent with ingrained staining rather than a lack of cleaning.

You requested a refund despite the successful outcome of your tenancy checkout. As outlined in our terms, services are non-refundable once completed. We did, however, offer a re-clean in line with our policy to address any concerns, which was declined.

We also note that the same review has been submitted more than once, which does not present a fair or balanced reflection of the service provided.

We take pride in our work and always aim to resolve matters reasonably. However, requesting a refund after a successful deposit return does not align with the purpose of an end of tenancy cleaning service.

Kind regards,
Fresher Start Ltd

Fresher Start- End of Tenancy Cleaning からの回答

2026年3月27日

Dear Pravin,

Thank you for taking the time to leave us a review, we really appreciate it.

We’re glad we could help on short notice and that everything worked out well for you. I’ll make sure the team sees your message, they’ll be pleased to know their effort was appreciated.

All the best, and we’d be happy to help again anytime.

Kind Regards,
Fresher Start

Fresher Start- End of Tenancy Cleaning からの回答

2026年3月25日

Dear Eazzy,

Thank you so much for your review, it really means a lot to us.

I’m really glad everything went smoothly on the day and that the team were able to leave the place in such a good condition for your checkout. I’ll make sure your comments are passed on to Mo’s team, they’ll genuinely appreciate it.

Wishing you all the best in your new place, and if you ever need us again, we’d be more than happy to help.

Kindest Regards,
Fresher Start Ltd.

Fresher Start- End of Tenancy Cleaning からの回答

2026年3月25日

Dear Sam,

Thank you so much for your kind feedback, we really appreciate you taking the time to share this.

We’re glad to hear you found the team friendly and that you were happy with the standard of the clean. It means a lot to us that you felt the service was good value as well.

We’ll be sure to pass your comments on to the team, they’ll be very pleased to hear it.

Thanks again for choosing us, and we hope to help you again in the future.

Kindest Regards,
Fresher Start Ltd

Fresher Start- End of Tenancy Cleaning からの回答

2026年3月24日

Hi Pilar,

Thank you so much for your kind words, we really appreciate it.

We’re so glad to hear you were happy with the service and that everything went smoothly on the day. I’ll be sure to pass your feedback on to the team, they’ll be really pleased to hear it.

Thanks again for choosing us, and we hope to help you again in the future.

Kindest regards,
Fresher Start Ltd

Fresher Start- End of Tenancy Cleaning からの回答

2026年2月16日

Thank you for raising this, and we’re genuinely sorry for the inconvenience caused.

To clarify, the £30 parking fee was requested directly by the cleaning team on the day due to local parking requirements. Unfortunately, this information was not immediately communicated back to our office, and the same charge was later added to your invoice in error during a particularly busy period.

Once this was brought to our attention, we refunded the duplicated amount in full.

We fully acknowledge this was a mistake on our side, and we apologise for the confusion and frustration it caused. We have since reinforced our internal procedures to ensure all on-site payments are logged correctly and prevent this from happening again.

We value transparency and fairness, and while errors can occasionally occur in high-volume operations, we always aim to put things right promptly when they do.

Thank you for your patience, and we appreciate you giving us the opportunity to resolve this.

Fresher Start- End of Tenancy Cleaning からの回答

2026年2月16日

Thank you for taking the time to leave your feedback.

We take all reviews seriously and would like to clarify a few important points for transparency.

Regarding the reported delay: our cleaners arrived within the scheduled window but were unable to access the property because the booking was submitted without a complete address and without a valid contact number. This unfortunately caused a delay while our office attempted to locate the property and reach you. Once contact was made, the team proceeded immediately.

Concerning the cleaning standard: as per our service guarantee, we offered multiple times to return and carry out a complimentary re-clean of any areas you were unhappy with. This offer was declined. Instead, a refund was requested. We also asked for evidence of the alleged deposit loss so we could investigate properly, however no documentation was provided.

From the outset, our priority was to resolve this through our re-clean guarantee — the same policy we apply consistently to all clients. Unfortunately, without allowing us to rectify the concerns or providing supporting evidence, we were unable to progress the matter further.

We are a customer-focused company and handle genuine complaints with care, integrity, and fairness. Hundreds of clients use our services successfully, and we always aim to reach reasonable solutions when issues arise.

If you would still like to discuss this constructively, our customer service team remains open to reviewing any supporting evidence and arranging a resolution.

Kind regards,
Customer Care Team

Fresher Start- End of Tenancy Cleaning からの回答

2026年2月16日

Dear Medha,

Thank you so much for your kind words — we truly appreciate you taking the time to share your experience.

We’re delighted to hear that David J and his teammate provided such a positive, hassle-free service and that you were happy with the deep clean results. Your feedback means a lot to our team, and we’ll be sure to pass on your compliments to them.

Thank you again for choosing us, and we wish you all the best in your new home!

Kind regards,
Customer Care Team

Fresher Start- End of Tenancy Cleaning からの回答

2026年2月16日

Thank you very much for your lovely feedback.

We’re so pleased to hear that David and his colleague were able to assist you when you needed it most and that their early arrival made a positive difference to your day. Delivering efficient service and a spotless finish is exactly what we aim for, so it’s wonderful to know you were satisfied with the results.

We truly appreciate your support and hope to assist you again in the future.

Kind regards,
Customer Care Team

Fresher Start- End of Tenancy Cleaning からの回答

2026年2月16日

Dear Amanda,

Thank you — this is wonderful to read.

Suthan and Gokan will be so happy to hear this. Their attention to detail is something we value greatly, and we’re thrilled they delivered such sparkling results for you ,especially across two house moves.

Thank you for trusting us more than once and for recommending our service. It genuinely means a lot to our whole team.

Kind regards,
Customer Care Team

Fresher Start- End of Tenancy Cleaning からの回答

2026年2月16日

Dear Maria,

Thank you so much for such a thoughtful and detailed review, we really appreciate you taking the time to share this.

We’re delighted to hear that David and his colleague made your end-of-tenancy clean such a positive experience, and that our communication and service met your expectations from start to finish. We know how important this stage of moving can be, so it means a lot to hear that the team’s professionalism, honesty, and hard work stood out.

Your recommendation truly means everything to us, and we’d be more than happy to help again whenever you need us in the future.

Wishing you all the best in your next home.

Kind regards,
Customer Care Team

Fresher Start- End of Tenancy Cleaning からの回答

2026年2月16日

Dear Lionel,

Thank you so much for sharing this — we really appreciate it.

We’re glad everything ran smoothly even though you couldn’t be there in person. End-of-move cleans often involve a lot of trust, so it’s great to hear that Sudan kept you fully updated and helped you feel confident that everything was under control.

Thank you for choosing us, and we wish you all the best with your move. If you ever need us again, we’d be happy to help.

Kind regards,
Customer Care Team