I was honestly sweating about our move out inspection, but Fresher Start Cleaning Company saved the day. They didn't just 'wipe things down they actually tackled the grime in the oven and those imposs... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Vicky and Gokul from Suthans team worked tirelessly from at my new house to make it spotless! When they arrived, they initially said it would need a third person but they went above and beyond went to... もっと見る
企業が回答しました
Cleaners turned up 1 hour 30 mins late, no contact until I rang up the main switchboard, meant I had to go back at 8pm on a Sunday to sort keys. Flat was cleaned to a poor standard, lost out on our d... もっと見る
企業が回答しました
Mo’s team did an excellent job from start to finish. They were incredibly helpful, even moving boxes out of the way so they could clean properly, which made a big difference. They followed all instr... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions. Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail. In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties. We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning. At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.
連絡先
WhatsApp: 07599 496 874, London, 英国
- 020 8051 2255
- Bookings@fresherstart.co.uk
- fresherstart.co.uk
3.9
ほぼ満足
347件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 92％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
Suthan turned up promptly (having advised he was on his way).
The flat was left beautifully clean and we would thoroughly recommend both him and the company.
2026年5月11日
自発的なレビュー
Fresher Start- End of Tenancy Cleaning からの回答
Dear Diana,
Thank you so much for your lovely review. We’re really pleased to hear you were happy with the service, and we’ll be sure to pass your kind words on to Suthan. We truly appreciate your recommendation and your support.
Kindest regards,
Fresher Start Team
Good job, very well done
They were polite and very helpful while doing a difficult job. The results were better than I hoped for.
2026年5月7日
自発的なレビュー
Fresher Start- End of Tenancy Cleaning からの回答
Dear Sharon,
Thank you so much for your kind review.
We’re really glad we could help and that you were happy with the end result. The team was very pleased to hear your comments.
Kindest Regards,
Fresher Start Team
Hi Fresher Start
Hi Fresher Start. Thank you for your exceptional cleaning service. The lovely husband and wife team that attended even helped move some of my boxes. Thank you so much for your service provided, I am looking forward to your service again.
2026年5月1日
自発的なレビュー
Fresher Start- End of Tenancy Cleaning からの回答
Dear Maria,
Thank you so much for your lovely feedback. We’re really pleased to hear you were happy with the service, and I’ll be sure to pass your kind words on to the husband and wife team.
We truly appreciate you choosing Fresher Start and would be very happy to help again whenever you need us.
Kindest Regards,
Fresher Start Team
Fresher Start- End of Tenancy Cleaning からの回答
Dear Muhammad,
Thank you very much for your feedback.
We’re really pleased to hear you were happy with the quality of the service. We truly appreciate you taking the time to leave us a review.
Kindest regards,
Fresher Start Team
Absolutely fantastic
Absolutely fantastic! Exceeded my expectations and will be referring to others!
2026年4月19日
Fresher Start- End of Tenancy Cleaning からの回答
Dear James,
Thank you so much for your lovely feedback.
We’re really pleased to hear the clean exceeded your expectations. That means a lot to the team.
We truly appreciate your recommendation and would be very happy to help anyone you refer to us.
Kindest regards,
Fresher Start Team
Great service 5⭐️⭐️⭐️⭐️⭐️
2026年5月1日
自発的なレビュー
Fresher Start- End of Tenancy Cleaning からの回答
Dear David,
Thank you so much for the 5-star review.
We’re really pleased you were happy with the service and truly appreciate you taking the time to leave us feedback.
Kind regards,
Fresher Start Customer Service Team
Excellent service really pleased
Excellent service really pleased. Team turned up on time and all checks passed . Would definitely recommended.
2026年5月1日
自発的なレビュー
Fresher Start- End of Tenancy Cleaning からの回答
Dear Mohamad,
Thank you very much for your lovely review.
We’re really pleased to hear you were happy with the service and that the team arrived on time. It’s also great to know that all checks passed smoothly.
We truly appreciate your recommendation.
Kind regards,
Fresher Start Customer Service Team
Spotless results
I was honestly sweating about our move out inspection, but Fresher Start Cleaning Company saved the day. They didn't just 'wipe things down they actually tackled the grime in the oven and those impossible limescale marks in the bathroom that I’ve been ignoring for a year. The landlord did the walkthrough yesterday and passed us with flying colors. If you want your deposit back without the stress, these are the people to call
2026年4月30日
自発的なレビュー
Fresher Start- End of Tenancy Cleaning からの回答
Dear RM,
Thank you so much for this lovely review.
We’re really pleased we could take some of the stress out of your move-out inspection, especially with the oven and bathroom limescale. Those are exactly the areas landlords and inventory clerks tend to notice, so it’s great to hear everything passed smoothly.
We’re delighted you got through the walkthrough with no issues, and we truly appreciate you recommending us.
Kind regards,
Fresher Start Cleaning Company
I needed an urgent same day end of…
I needed an urgent same day end of tenancy cleaning service, so called in early in the morning and got the team before 12:00 noon. The service was excellent and Ash, the team leader, was very kind professionl.
2026年4月24日
自発的なレビュー
Fresher Start- End of Tenancy Cleaning からの回答
Dear Adam,
Thank you very much for your lovely feedback.
We’re really pleased we were able to help with your urgent same-day end of tenancy clean and that the team could attend before 12:00 noon.
It’s wonderful to hear that you were happy with the service and that Ash was kind and professional. We’ll be sure to pass your kind words on to him and the team.
Kind regards,
Fresher Start Customer Service Team
Booked for end of tenancy clean
Booked for end of tenancy clean, extremely poor result, smeared stainless steel on kitchen appliances, streak marks on kitchen cupboards, smeared glass shower screen and limescale streaks to shower wall panels, sticky floor throughout from products used.
I have given 2 stars as it somehow passed the inventory inspection however I would have been very unhappy moving in to a property in that state
2026年3月9日
Fresher Start- End of Tenancy Cleaning からの回答
Dear Amanda,
Thank you for your feedback.
We are sorry to hear that you were unhappy with the finish of the clean. However, we are pleased to note that the property passed the inventory inspection, which is the main purpose of an end of tenancy clean, and that this helped support the return of your deposit.
That said, we do take your comments seriously. Streak marks, smears, and product residue are not the finish we aim to leave, and we will be reviewing this internally with the team who attended.
Thank you again for bringing this to our attention.
Kind regards,
Fresher Start team
Cleaners came 2hrs late and only…
Cleaners came 2hrs late and only notified me 30mins after they were due to arrive that they were running late.
Their tools were dirty (eg the mop was filthy)
They broke stuff and blamed me (eg the draft excluder got knocked off the door as they came in and out and they said it was a landlord issue to fix and refused to accept they caused the issue.)
They failed to follow instructions..I paid extra for them to move the furniture but they didnt.
Would I trust them again ? hell no.
Edited to provide below after fresher starts response.
Their response is a lie amd deceiving.
Of course the before and after pic shows no damage given that I spent over 10mins highlighting the issue and the guy trying to gaslight me.
The mop was filthy and see better days.
They did the bare minimum.
I want my money back where I paid extra for the furniture move. There was no danger in moving furniture...so again another lie.
They did nothing and since they arrived late after 4pm the other tenants were inconvenienced and they rushed to exit...not finish but to exit.
Do not use this company.
2026年3月8日
Fresher Start- End of Tenancy Cleaning からの回答
Dear Shing,
Thank you for your feedback.
We are sorry to hear you were unhappy with your experience, and we do apologise for the delay on the day.
Regarding the furniture, this is moved where it is safe and practical for the team to do so. This depends on whether the item can be moved safely, whether there is any risk of damage to the furniture or flooring, and whether the team is physically able to move it.
We would also like to clarify that our teams do not use filthy cleaning equipment. Items such as mops and cloths are cleaned or replaced before each new clean.
In relation to the damage mentioned, the before and after photographs we hold do not show any damage caused to the property during the clean.
We are sorry that you feel disappointed, and we will take your comments on board as part of our internal review.
I have used Fresher Start for End of…
I have used Fresher Start for End of Tenancy Cleaning twice now and both times was extremely pleased with the result. I have pets so require extra work (including steam cleaning carpets). Both times the flat was left spotless. You wouldn't know the oven had ever been used (and I cook a lot), the shower glass was spotless and there was not a sign of pets having lived in the property. Also excellent customer service - efficient and nice to deal with. Highly recommend!
2026年3月6日
自発的なレビュー
Fresher Start- End of Tenancy Cleaning からの回答
Dear Sarah,
Thank you so much for your kind words, we really appreciate you taking the time to leave this review.
We’re so pleased to hear you were happy with the results on both occasions. It’s great to know the team delivered to the standard we aim for, and that everything was left spotless for you.
We also truly appreciate your comments about our customer service, it means a lot to us.
Thank you again for your continued trust and recommendation, and we hope to assist you again in the future.
Kindest Regards,
Fresher Start Team
Mo’s team
Mo’s team did an excellent job from start to finish. They were incredibly helpful, even moving boxes out of the way so they could clean properly, which made a big difference. They followed all instructions carefully and paid attention to the details.
They were also very polite, friendly, and easy to communicate with throughout. The property was left spotless and ready for inspection. I’m really pleased with the service and would definitely recommend them.
2026年4月4日
Fresher Start- End of Tenancy Cleaning からの回答
Hi Aween,
Thank you so much for your kind feedback, we really appreciate you taking the time to share your experience.
We’re delighted to hear that Mo’s team looked after everything so well and that their helpfulness and attention to detail made a difference. I’ll be sure to pass your comments on to them, they’ll be very pleased to hear this.
Thank you again for choosing us, and we hope to assist you again in the future.
Kind regards,
Fresher Start Team
Charged, No Re-Clean
Update 2:
The company continues to repeatedly flag this review in bad faith in an attempt to have it removed.
Everything I have written is factual and supported by evidence, including our email correspondence and proof of payment. The company failed to clean as agreed, charged me for the service, and did not carry out the promised re-clean.
Update 1: Fresher Start Ltd flagged my review as defamatory the same day I submitted this review, lol. I have all the email chains and the fact that I was charged after their service. My apartment had not rejected reclean and the cleaning company already rejected reclean by saying “we’re unfortunately unable to offer a re-clean under our service guarantee.” They even asked me to buy a new clean service from them to correct the unsuccessful cleaning that leads to my cleaning charge.
Original: I had pre-cleaned everything and have photos of every part of my apartment as proof. They failed to do the job. There was a visibly unclean toilet, and my apartment still charged me a cleaning fee.
They pretended to offer re-cleaning but failed to communicate with the apartment about available time slots. In the end, they found a reason to refuse the re-cleaning, even though they still had a chance to arrange it.
Their staff threatened to charge me for parking tickets when they had failed to notify me about the number plate requirement. I helped them at the last minute with on-site parking, but it was completely unprofessional (I have emails with landlords to prove this so this is not defamatory as flagged).
2026年4月2日
自発的なレビュー
Good value and service
2026年2月17日
Fresher Start- End of Tenancy Cleaning からの回答
Hi Katherine,
Thank you for your kind review, we really appreciate it.
We’re glad to hear you were happy with both the service and the value. It means a lot to us.
All the best, and we’d be happy to help again in the future.
Kindest Regards,
Fresher Start Teamn
Great job done!!
Easy to book, great service and the flat was cleaned immaculately. No hesitation in using again in the future or referring to others. Great job done!!
2026年3月24日
Fresher Start- End of Tenancy Cleaning からの回答
Dear Paul,
Thank you so much for your kind words, we really appreciate your feedback. We’re delighted to hear you were happy with the service and the results. It means a lot that you would recommend us, and we’d be more than happy to help again in the future.
Kindest Regards,
Fresher Start
Fresher Start- End of Tenancy Cleaning からの回答
Dear Customer,
Thank you for your lovely feedback, we’re really glad you were happy with the clean. Wishing you all the best in your new place!
Kind Regards,
Fresher Start
Unprofessional End of Tenancy cleaning
I booked this company for an End of Tenancy cleaning and was very disappointed with the results. The cleaning was far from professional. Although they claim to provide a professional deep cleaning service, it turned out they only clean on the surface. The bathroom was poorly done, where dirt remained on the water tap and under the toilet rims, and the floor was still dirty.
I asked for a partial refund because the work was clearly incomplete, but my request was rejected. They only offered a revisit, which isn’t practical for an End of Tenancy clean since I could only find out about the missed areas after receiving the check-out inspection report.
Overall, I cannot recommend this company due to its poor quality of service, superficial cleaning, and unwillingness to address genuine customer complaints.
** unprofessional reply from this company as I did not receive my deposit yet due to the unprofessional cleaning
** also please do not call yourself a professional cleaning if you only provide standard clean as mentioned in your reply
** have deleted the another same comment as I misused another account for review
2026年3月18日
自発的なレビュー
Fresher Start- End of Tenancy Cleaning からの回答
Hi Wing,
Thank you for your review. We’re sorry to see this, however we feel it’s important to clarify the facts for transparency.
Your property was cleaned to a professional standard, and most importantly, your deposit was returned following checkout. This clearly reflects that the cleaning met the required standard overall.
The concern raised relates to a very small, concealed area inside the toilet rim. This is not a visible surface during a standard clean and would only be identified through very close inspection. It was treated during the clean, and any remaining marks are consistent with ingrained staining rather than a lack of cleaning.
You requested a refund despite the successful outcome of your tenancy checkout. As outlined in our terms, services are non-refundable once completed. We did, however, offer a re-clean in line with our policy to address any concerns, which was declined.
We also note that the same review has been submitted more than once, which does not present a fair or balanced reflection of the service provided.
We take pride in our work and always aim to resolve matters reasonably. However, requesting a refund after a successful deposit return does not align with the purpose of an end of tenancy cleaning service.
Kind regards,
Fresher Start Ltd
End of tenancy cleaning
Very friendly team and did a good thorough job at a very competitive price.
2026年2月15日
Fresher Start- End of Tenancy Cleaning からの回答
Dear Sam,
Thank you so much for your kind feedback, we really appreciate you taking the time to share this.
We’re glad to hear you found the team friendly and that you were happy with the standard of the clean. It means a lot to us that you felt the service was good value as well.
We’ll be sure to pass your comments on to the team, they’ll be very pleased to hear it.
Thanks again for choosing us, and we hope to help you again in the future.
Kindest Regards,
Fresher Start Ltd
Fresher Start- End of Tenancy Cleaning からの回答
Hi Pilar,
Thank you so much for your kind words, we really appreciate it.
We’re so glad to hear you were happy with the service and that everything went smoothly on the day. I’ll be sure to pass your feedback on to the team, they’ll be really pleased to hear it.
Thanks again for choosing us, and we hope to help you again in the future.
Kindest regards,
Fresher Start Ltd
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。