Fresher Start- End of Tenancy Cleaning レビュー 

Fresher Start- End of Tenancy Cleaning からの回答

2024年4月21日

Dear Vladislav Stanev / Meissane Chami,

We are compelled to address the concerning events surrounding the cleaning service provided at your property. Despite our team's exhaustive efforts over several hours, it is evident that they overlooked the cleaning of a lamp shade and a radiator, concealed by a radiator cover.

Your subsequent actions only serve to exacerbate the situation. Rather than promptly notifying us of these oversights, you and your spouse took it upon yourselves to undertake a re-cleaning, a fact that was only brought to our attention after the fact. This delay in communication is unacceptable and reflects a blatant disregard for the terms and conditions outlined, including our explicit guarantee of a re-clean.

Furthermore, we find your unwavering insistence on a refund to be utterly unreasonable. It is abundantly clear that you were made aware, in advance, of the non-refundable nature of our services once rendered. Despite this knowledge, you chose to circumvent our policies and demands a reimbursement, threatening to tarnish our business reputation should your demands not be met.

Your subsequent posting of three consecutive negative reviews, including one under the guise of "anonymous," only serves to underscore the disingenuous nature of your complaint. It is evident that your primary objective is not genuine redress but rather an attempt to extort free services through deceitful means.

We categorically reject your baseless accusations and demand that you cease all attempts to undermine our business integrity. We stand ready to address legitimate concerns through proper channels, but we will not tolerate such blatant manipulation and dishonesty.

ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年3月17日

Dear Karanveer,

Thank you very much for sharing your experience with us. We're truly sorry to hear about the condition the apartment was left in by the previous tenant, but we're delighted that our cleaning team was able to make such a positive difference for you. It's incredibly rewarding for us to know that we were able to restore cleanliness and freshness to your space, leaving you feeling happy and satisfied with the results.

Your kind words mean a lot to us, and we're grateful for your trust in our services. We're committed to maintaining the high standards that we strive for with every job we undertake. We're also thrilled to hear that you would consider using our services again and recommending us to your friends and family. Word-of-mouth recommendations are incredibly valuable to us, and we truly appreciate your support.

If there's ever anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help ensure your space stays clean and comfortable. Thank you again for choosing us.

Kindest Regards,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年3月17日

Dear Ines,

We are absolutely delighted to hear that your property is now shining bright and that you were pleased with our pricing. David is truly dedicated to offering top-notch customer service, and we are thrilled that his communication skills enhanced your experience. We share photos upon request because we think it's crucial for our customers to witness the results themselves. Your kind words mean the world to us, and remember, we are here whenever you need our services again. Let us continue to keep your space sparkling! ✨

Best Regards,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年3月17日

Dear Mark,

We are delighted by your positive feedback! It brings us immense joy to learn that David's team delivered prompt and effective service. Knowing that your carpets were cleaned to your liking fills us with pride.

Our commitment is not just to excellent results but also to keeping you informed and engaged. Should you require our assistance in the future or have any queries, please don't hesitate to contact us. We are always here to assist you with a smile!

Kindest Regards,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年3月2日

Dear Jen,

Thank you so much for your incredibly positive review! We're thrilled to hear that our team did a fantastic job on your end of tenancy clean. It's wonderful to know that the cleaners were polite, friendly, and punctual – we understand the importance of a seamless and pleasant experience.

We appreciate your acknowledgment of the high standard of cleaning, and it's always great to hear when landlords are satisfied too! We look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to contact us.

Thanks again for choosing us!

Best regards,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年3月2日

Dear Chris,

Thank you so much for your kind words and the fantastic 5-star review! We're thrilled to hear that David and his colleagues left your flat immaculately clean. Tackling tasks like the oven and blinds is all part of our commitment to thoroughness, and we're delighted the results exceeded your expectations.

It's great to know that the job was completed efficiently, and your satisfaction is truly appreciated. We look forward to the opportunity to serve you again in the future.

Thanks again for choosing us!

Kindest Regards,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年3月2日

Dear Raisah,

Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your feedback. We're delighted to hear that our team was on time and that the flat was thoroughly cleaned to your satisfaction.

Customer satisfaction is our top priority, and we're grateful for the opportunity to have met your expectations. If you ever require our services again or have any questions, please feel free to contact us anytime.

Thanks again for choosing us!

Best Regards,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年3月2日

Dear Adrian,

Thank you so much for your kind words! We're thrilled to hear that David's team did an amazing job on your end-of-tenancy clean.

Your recommendation means a lot to us, and we appreciate you taking the time to share your positive experience. If you ever need our services again or have any questions, please don't hesitate to get in touch.

Best Regards,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年3月2日

Dear Worth Work,

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you are delighted with the results of our end-of-tenancy cleaning service.

Our team takes great pride in their work, and your kind words are a true testament to their dedication and professionalism. We are pleased that we could make your moving-out process stress-free and leave your place spotless.

We greatly appreciate your recommendation, and if there's anything else we can assist you with in the future, please don't hesitate to get in touch.

Thank you again for choosing ISSLY TASK!

Kindest Regards,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年2月12日

Dear Jyothi,

Thank you sincerely for taking the time to share your positive experience. We are thrilled to hear that our team's punctuality, courtesy, and the quality of our work have met your expectations. Your recommendation means a great deal to us.

We look forward to the opportunity to serve you again and appreciate your trust in our services.

Best regards,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年2月12日

Dear Sophia,

Thank you so much for your positive feedback! We're delighted to hear that our communication and responsiveness were appreciated. It's fantastic to know that you're very happy with the finished clean, and we're thrilled at the prospect of serving you again in the future.

If there's anything specific you loved about our service or any suggestions you have, feel free to share. Your satisfaction means the world to us!

Best regards,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年2月12日

Dear Kevin,

Thank you so much for your fantastic 5-star review! We're thrilled to hear that our team arrived on time, displayed politeness, and performed an excellent job all while you were still moving out. Your satisfaction is our highest priority!

Your high recommendation means a lot to us. If you ever need our services again, don't hesitate to get in touch.

Best regards,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年2月12日

Dear Lauren,

Thank you so much for your glowing 5-star review! We're thrilled to hear that David and his team provided an absolutely fantastic end-of-tenancy clean.

It's heartening to know that our friendly staff exceeded your expectations and left every corner of your house sparkling. We take pride in ensuring your space is in better condition than when received. Thank you for your appreciation, and we're here whenever you need our services again!

Best regards,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年2月12日 に更新

Dear James,

Thank you for the wonderful 5-star review! We're delighted to hear that David's team did a great job, and you were pleased with the results. It's fantastic that their collaborative approach and flexibility in making changes contributed to your satisfaction. We sincerely appreciate your recommendation and look forward to serving you again in the future.

Best regards,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年2月12日

Dear Flavia,

Thank you so much for your fantastic 5-star review! We're thrilled to hear that our team arrived on time, displayed politeness, and performed an excellent job with great care for your appliances and furniture. Your recommendation means the world to us. If there's anything specific you loved about our service or any suggestions you have, feel free to share. We appreciate your trust in our service!

Best regards,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年2月12日

Hi Natasha,

After your initial email expressing gratitude for the thorough and deep clean on the inspection day, we received a refund request from you four and a half months later. Unfortunately, we cannot accommodate the refund at this stage.

Best wishes,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年2月12日

Dear James,

Thank you for your glowing 5-star review! We're delighted to hear that you found our service amazing and professional. It's fantastic that David and his colleague's attentiveness made a positive impact. We look forward to the opportunity to serve you again. If there's anything specific you loved about our service or any suggestions you have, feel free to share. Your satisfaction is our priority!

Best regards,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年2月12日 に更新

Dear Faraz,

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you found our service amazing, professional, and attentive to detail. We appreciate your recognition of our communication and punctuality.

We look forward to serving you again in the future. If there's anything specific you loved about our service or any suggestions you have, feel free to share. Your satisfaction is our priority!

Best Regards,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年2月12日

Dear Miriam,

Thank you so much for your glowing review! We are thrilled to hear that our end of tenancy cleaning left you more than satisfied with the results. Your happiness is our priority, and we appreciate your kind words about our work.

We look forward to the opportunity to serve you again. If you ever need our services in the future, don't hesitate to get in touch. Your recommendation means a lot to us.

Thanks once again for choosing us, and we appreciate your feedback!

Best Regards,
ISSLY TASK

Fresher Start- End of Tenancy Cleaning からの回答

2024年2月12日

Thank you so much for sharing your wonderful experience! We are thrilled to hear that your journey with us, from booking and payment to communication, culminated in a positive and satisfying final result.

Your recommendation is the greatest compliment we could receive, and we are grateful for your trust in our services. If there's ever anything we can assist you with in the future, please don't hesitate to reach out.

Once again, thank you for choosing us. We appreciate your kind words and look forward to serving you again.

Kindest Regards,
ISSLY TASK