Fine and Rare wines always ready to share latest highly rated wines or any that come through as unusual or good value Their website is efficient and allows you to see your portfolio and pay invoi... もっと見る
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レビュアーのコメントを見てみましょう
Both wines by the single bottle and available at optimal time to drink which I can confirm from the St Joseph white was priced well for the quality. Only problem was they doubled the delivery charge f... もっと見る
企業が回答しました
Overall, I’m a big fan of FRW. They have an incredible catalogue of wines, a pretty complete offering when it comes to Bordeaux EP, and some interesting opportunities to buy from other collections.... もっと見る
企業が回答しました
Due to time zone between London and Hong Kong, I have difficulties at communication with Mr Tony as well as hard to conclude the deal. Luckily, I manage to find old contact, Mr Ross Eva to solve... もっと見る
企業情報
当該企業による記述
The global marketplace for fine wines and spirits since 1994.
連絡先
Five Kings House, Queen Street Place, EC4R 1QS, London, 英国
- +44 (0)20 7089 7400
- customerservices@frw.co.uk
- frw.co.uk
4.5
優良
105件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful
I ordered a $400.00 bottle of scotch. Unfortunately the shipping was $250.00 to the US and I had to cancel. They were helpful and refunded my money.
2026年4月16日
FINE+RARE からの回答
Dear David,
Thank you for taking the time to provide us with your valuable feedback.
We're sorry that the high shipping costs ultimately prevented you from enjoying the bottle of Scotch. However, we're pleased that we were able to resolve the matter promptly and to your satisfaction.
Warm regards from all of us at FINE+RARE.
Excellent prompt service
2025年12月14日
FINE+RARE からの回答
Dear Tony,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Easy to navigate and find fair price…
Easy to navigate and find fair price for the wines I love. I can store in my wine coolers for few years although I open asap the become drinkable.
2026年4月15日
FINE+RARE からの回答
Dear Kishore,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Communication was excellent
Communication was excellent. Taking charge of delivery would be helpful..
2026年4月8日
FINE+RARE からの回答
Dear Dave,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service, we will take away your comments about delivery for further consideration.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
FINE+RARE からの回答
Dear Jeffrey,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our offers— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Unreliablehistory repeats it self and inefficient as usual
Unreliable and inefficient as usual
2026年4月10日
FINE+RARE からの回答
Dear Ahmed,
Thank you for taking the time to provide us with your feedback.
A member of our leadership team has reached out to you separately to follow up with your issue.
Warm regards from all of us at FINE+RARE.
Very Professional with great website
Great website. Very easily navigated and some very interesting educational content. Communication and delivery simple and effective. Very professional. Thank you.
2026年4月9日
FINE+RARE からの回答
Dear Joanne,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Ottima Azienda assolutamente
Ottima Azienda assolutamente! Mi servo da loro ormai da tre anni e non hanno mai sbagliato un colpo! Sempre tutto come concordato. Faccio ordini con previsione di consegna a tre mesi e sono sempre puntualissimi come da ordine. I prezzi sono super concorrenziali. Ringrazio il signor Enrico con cui mi interfaccio sempre.
2026年3月27日
自発的なレビュー
FINE+RARE からの回答
Gentile Fabio,
Grazie di cuore per la tua splendida recensione!
Ci fa davvero piacere sapere che in questi tre anni ti sei sempre trovato bene con noi e che ogni ordine sia andato esattamente come concordato. Grazie anche per aver sottolineato la nostra competitività sui prezzi; facciamo il possibile per garantirti sempre il miglior servizio al miglior valore.
Continueremo a fare del nostro meglio per meritare ogni giorno la tua fiducia. A presto!
Un caro saluto da tutto il team di FINE+RARE!
Bought several cases at FRW
Bought several cases at FRW, never had any problems. Customer support are responsive, competent and most importantly, real people.
2026年3月12日
FINE+RARE からの回答
Dear Mark,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
I can only review the ordering process
I can only review the ordering process, as I ordered a particular wine upon release and will not be receiving it for months, but the ordering experience was simple and faultless as far as I am concerned.
2026年3月11日
FINE+RARE からの回答
Dear Chris,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Store and sale wines in London
Prompt answers from the staff, complete infos about the wines on sale, every request on wines stored satisfied
2026年3月10日
FINE+RARE からの回答
Dear Marco,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Simply wine!
2026年3月5日
FINE+RARE からの回答
Dear Christopher,
Thank you for taking the time to provide us with your feedback!
We’re delighted to hear that you are happy with our product— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Excellent selection of wine and some…
Excellent selection of wine and some keen prices if you hunt for them. Efficient online ordering. Delivery good.
2026年3月7日
FINE+RARE からの回答
Dear Mark,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Single bottles at optimal age.
Both wines by the single bottle and available at optimal time to drink which I can confirm from the St Joseph white was priced well for the quality. Only problem was they doubled the delivery charge for two bottles when I added the 2nd to the order which was strange although they were from total different parts of the world.
2026年2月27日
FINE+RARE からの回答
Dear Paul,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy your latest order.
Upon review, I can confirm that the delivery fee has only been charged once. If you have any further questions, please don’t hesitate to contact our Customer Service team—they’ll be happy to assist you.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Fine and Rare wines always ready to…
Fine and Rare wines always ready to share latest highly rated wines or any that come through as unusual or good value
Their website is efficient and allows you to see your portfolio and pay invoices easily
Would recommend them as go to wine merchants when you want a rest from Majestic....
2026年2月26日
FINE+RARE からの回答
Dear Rod,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Reliable
Clear and informative communications. Swift execution. Ease of payment. Efficient deliveries.
2026年2月25日
FINE+RARE からの回答
Dear Dennis,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
FINE+RARE からの回答
Dear Kat,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Great service and amazing selection
Overall, I’m a big fan of FRW. They have an incredible catalogue of wines, a pretty complete offering when it comes to Bordeaux EP, and some interesting opportunities to buy from other collections.
Some great recommendations from some of their team over the years too.
Storage fees aren’t the cheapest, but not a rip-off either, and wines have always arrived with me in perfect condition.
The only thing holding me back from a 5-star is that the delivery fees are a bit steep and out of line with some competitors.
2026年3月3日
FINE+RARE からの回答
Dear Nicholas,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
We will take away your comments regarding the delivery fees for further consideration.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Great Service
Personalized service with quick response time. There are always unique and rare items on sale.
2026年2月23日
FINE+RARE からの回答
Dear Martin,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
FINE+RARE からの回答
Dear Andrew,
Thank you for taking the time to provide us with your valuable feedback!
We’re delighted to hear that you are happy with our service and platform— it’s exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
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