Fine and Rare wines always ready to share latest highly rated wines or any that come through as unusual or good value Their website is efficient and allows you to see your portfolio and pay invoi... ãã£ãšèŠã
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Both wines by the single bottle and available at optimal time to drink which I can confirm from the St Joseph white was priced well for the quality. Only problem was they doubled the delivery charge f... ãã£ãšèŠã
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Overall, Iâm a big fan of FRW. They have an incredible catalogue of wines, a pretty complete offering when it comes to Bordeaux EP, and some interesting opportunities to buy from other collections.... ãã£ãšèŠã
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Due to time zone between London and Hong Kong, I have difficulties at communication with Mr Tony as well as hard to conclude the deal. Luckily, I manage to find old contact, Mr Ross Eva to solve... ãã£ãšèŠã
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The global marketplace for fine wines and spirits since 1994.
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Five Kings House, Queen Street Place, EC4R 1QS, London, è±åœ
- +44 (0)20 7089 7400
- customerservices@frw.co.uk
- frw.co.uk
4.5
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F&R mis-sells itself as a market platform where wine in a portfolio can be easily sold
I have a portfolio of wines worth over 20K GBP . My approach was to focus on Bordeaux en Primeur wines, buy double what was required for personal consumption and wait 3 or 4 years years and then sell half the allocation to fund a good quality of wine at a lower price due to profit on the bottles sold. The platform advertises itself as a trading platform, with market value prices associated with every case of wine. the platform states " With effortless listing, promotion to our extensive network and valuation advice, there's no easier way to sell wine and spirits in your collection" . This is far from the reality. Over a year ago I decided i wanted to sell at least 50% of my portfolio. IT has taken over 12 months to sell about 20% of my wine , even with a floor price that renders little or no profit after commission. I would like to sell my entire portfolio at as little a loss as possible and cut my losses but the platform is not a market platform and selling is based on best endeavours, who seem to have difficulty finding buyers. Meanwhile I am sitting on a portfolio of wines I can not sell whilst incurring significant storge fees as time goes by. Customer service are fine for delivery and purchase advice but act a s a filter /screen to anyone involved on the commercial selling side. It is impossible to talk to anyone from accounts to get a clear transaction based view of my account and on request to speak to someone I was told i could only talk to accounts via email.
2025幎12æ3æ¥
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FINE+RARE ããã®åç
Thank you for your review. Weâre sorry to hear that your experience selling through our platform has been frustrating, and we appreciate the opportunity to provide some context.
After reviewing the portfolio, many of the wines sit outside what is typically considered investment-grade Bordeaux. While purchased en primeur, these wines tend to have broader market availability, where price appreciation is more modest and sell-through can take longerâparticularly when aiming to minimise losses. This reflects current market dynamics rather than an inability to sell the wines.
More broadly, our marketplace handles over 40,000 transactions per year and typically sees around a 50% sell-through rate on listed stock within the first sales cycle, depending on segment and pricing. All listings are promoted across our international platforms and buyer network, though results ultimately depend on market conditions and positioning.
Our VP, Brand has already reached out personally, and we would welcome a conversation to review the portfolio in detail and map out the most efficient route to liquidationâwhether through adjusted pricing, bulk offers, or targeted promotion across our regional channels. We also recognise the frustration of ongoing storage costs and are happy to explore options to help achieve a faster sale.
Kind regards,
F+R team
Comunicazioni ineccepibili
Comunicazioni ineccepibili. Scelte dei prodotti ragionate e con ottimi prezzi. Spedizione e gestione globale perfetta. GRAZIE
2025幎12æ1æ¥
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FINE+RARE ããã®åç
Gentile Giorgio,
Grazie di cuore per la tua recensione!
Siamo felicissimi che tu abbia apprezzato la qualità delle comunicazioni, la selezione dei prodotti e la gestione complessiva dellâordine.
Il nostro obiettivo Ú offrirti sempre il miglior servizio possibile, e sapere che la tua esperienza Ú stata positiva ci motiva a fare ancora meglio.
Grazie per la fiducia e speriamo di rivederti presto!
Un caro saluto da tutto il team di FINE+RARE.
Spedizione molto veloce,accurata e benâŠ
Spedizione molto veloce,accurata e ben confezionata. Sono stato informato con email e fotografie della spedizione unitamente al tracking number. 5 stelle!!
2025幎11æ26æ¥
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FINE+RARE ããã®åç
Gentile Federico,
Grazie mille per la tua splendida recensione!
Ci fa davvero piacere sapere che la spedizione sia arrivata velocemente, ben confezionata e che le informazioni con foto e tracking ti abbiano aiutato a seguire tutto in tranquillità .
Il tuo feedback Ú per noi una grande soddisfazione e ci motiva a continuare a offrirti il miglior servizio possibile.
Rimaniamo a tua disposizione per qualsiasi necessità futura e speriamo di poterti servire nuovamente presto!
Un caro saluto da tutto il team di FINE+RARE.
Sono 3 anni che acquisto bottiglieâŠ
Sono 3 anni che acquisto bottiglie selezionatissime da FINE+RARE.
Posso dirmi soddisfatto sotto ogni punto di vista.
Sono precisi e puntuali sia nelle spedizioni che nella gestione dei colli.
E' un piacere leggere le loro newsletter e la descrizione delle etichette proposte.
I prezzi sono i migliori d'Europa.
2025幎10æ1æ¥
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FINE+RARE ããã®åç
Gentile Giorgio,
Grazie di cuore per le tue parole e per la fiducia. Sapere che la nostra selezione di bottiglie, la puntualità nelle spedizioni e la cura nella gestione dei colli abbiano soddisfatto pienamente le tue aspettative Ú per noi motivo di grande orgoglio.
Siamo felici che le nostre newsletter e le descrizioni delle etichette siano per te un piacere da leggere. Ci impegniamo ogni giorno per rendere la scoperta dei vini unâesperienza coinvolgente e appassionante.
Il tuo riconoscimento sui nostri prezzi ci incoraggia a continuare a offrire il meglio, mantenendo sempre alta la qualità del servizio.
Grazie ancora per il tuo prezioso feedback, sarà un piacere continuare ad accompagnarti nelle tue scelte enologiche.
Un caro saluto da tutto il team di FINE+RARE.
All my wines were transferred from UKâŠ
All my wines were transferred from UK to Italy rapidly and with minimum involvement from myself. It was delivered perfectly packed on my doorstep on the planned day.
The Italian team (Giulia) was very helpful and responsive. Thank you again for this 5* service.
2025幎11æ14æ¥
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FINE+RARE ããã®åç
Dear Stefano,
Thank you so much for your wonderful review!
Weâre delighted to hear that your wines arrived safely and right on schedule, and that the process was smooth for you. Itâs great to know the team was able to assist you promptly and make everything easy.
We truly appreciate your trust and look forward to assisting you again in the future!
Warm regards from all of us at FINE+RARE.
Ottimo servizio
Servizio attento, Enrico Ú Giulia sono gentile e veloce a rispondere. Imballaggio protettivo, prodotti sono arrivati in perfette condizioni. Consigliatissimo.
2025幎10æ13æ¥
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FINE+RARE ããã®åç
Gentile Omar,
Grazie mille per la tua recensione!
Ci fa davvero piacere sapere che il nostro servizio ti Ú piaciuto e che i colleghi sono stati gentili e veloci nel risponderti. Facciamo sempre il possibile per proteggere i prodotti durante la spedizione, quindi sapere che sono arrivati in perfette condizioni Ú una grande soddisfazione!
Un caro saluto da tutto il team di FINE+RARE.
E' un vero piacere poter parlare con iâŠ
E' un vero piacere poter parlare con i Ragazzi di Fine + Rare. Competenti, disponibili ed ottimi conoscitori del mondo Vino.
2025幎10æ30æ¥
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FINE+RARE ããã®åç
Gentile Stefano,
Ti ringraziamo di cuore per le tue parole! à sempre un piacere per noi poter offrire competenza e disponibilità , e sapere che la tua esperienza con il nostro team Ú stata positiva ci rende davvero orgogliosi.
Rimaniamo a tua disposizione per qualsiasi necessità o consiglio sul mondo del vino.
Un caro saluto da tutto il team di FINE+RARE.
Spedizione rapida, ampio catalogo di qualitÃ
Sono neofita del settore e ho ordinato una decina di bottiglie dall'Italia. Sono arrivate velocemente in perfetto stato e imballate perfettamente.
Complimenti al team di F+R e alla varietà del catalogo, una bella scoperta!
2025幎5æ15æ¥
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FINE+RARE ããã®åç
Gentile Andrea,
Grazie mille per la tua recensione!
Siamo davvero felici che tu abbia avuto una buona esperienza con la spedizione e che il nostro catalogo ti abbia colpito. Ã un piacere sapere che hai trovato il servizio semplice e soddisfacente.
Continueremo a lavorare con passione per offrirti sempre il meglio.
Benvenuto nel mondo di F+R!
Un caro saluto da tutto il team di FINE+RARE.
Acquisto parecchio vino su Fine+Rare eâŠ
Acquisto parecchio vino su Fine+Rare e i prezzi sono ottimi come l'assortimento vini. La consegna Ú sempre puntuale e molto ben confezionata. Per me miglior broker di vino attivo anche in Italia
2025幎10æ17æ¥
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FINE+RARE ããã®åç
Gentile Stefano,
Grazie mille per la tua splendida recensione!
Il tuo feedback Ú molto prezioso e verrà condiviso con tutto il team.
Siamo felici che abbia apprezzato la qualità del nostro assortimento, la puntualità nella consegna e il confezionamento.
Grazie ancora per il tuo acquisto e per la fiducia che ci dimostri, ci impegniamo ogni giorno per offrire il miglior servizio possibile.
Un caro saluto da tutto il team di FINE+RARE.
sono stati molto professionali
2025幎10æ13æ¥
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FINE+RARE ããã®åç
Gentile Alessandro,
Grazie mille per il tuo commento!
Siamo felici che abbia apprezzato la nostra professionalità .
Feedback come il tuo ci aiutano a migliorare continuamente e a offrire un servizio sempre più attento e di qualità .
Un caro saluto da tutto il team di FINE+RARE.
FINE+RARE ããã®åç
Dear Gabriele,
Thank you so much for your kind words!
Weâre delighted to hear that you enjoyed our professional and personalized service â itâs exactly what we strive for every day.
Thanks again for choosing us!
Warm regards from all of us at FINE+RARE.
Bonne expérience via EuropeâŠ
Bonne expérience via Europe continentale - personne réactive et trÚs disponible.
2025幎10æ10æ¥
èªçºçãªã¬ãã¥ãŒ
FINE+RARE ããã®åç
ChÚre Lili,
Merci beaucoup pour votre retour !
Votre avis est trÚs précieux et sera partagé avec toute notre équipe.
Nous sommes ravis que votre expérience ait été positive et espérons continuer à vous offrir un service réactif et disponible.
Un chaleureux salut de toute lâéquipe de FINE+RARE.
Ridiculous delivery charges
Good selection of wines but delivery is extortionate with significant profit being made on it. Delivering a 6 pack via a courier without any urgency does not cost £19.20.
2025幎5æ15æ¥
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FINE+RARE ããã®åç
Dear Chris,
Thank you for taking the time to provide us with your valuable feedback.
We will take your notes away in order to discuss with the relevant teams for further consideration.
Please do not hesitate to contact us if you have any other questions, we will be more than happy to assist.
Kind regards,
F+R team
Sales fine...... everything else rubbish
If you want to buy wine they have a good selection at keen market prices. Delivery is efficient.
For other aspects of their business, customer service, portfolio management, trading, etc. this has been my experience over at least a decade: they are beyond useless. It's as standard impossible to get someone useful to speak to via telephone. Emails go unanswered for weeks at a time, if at all. The receptionist - if you can get one - tries to help but can only do so much. Wines take weeks or months to be landed into your account, and then sometimes wrongly, taking more weeks to correct. Commission prices for me have been all over the place. Market estimates are sometimes wrong, sometimes wildly wrong, and take a stupid amount of time and hassling to get them to fix on a reliable basis. There is no way to get unpriced wines priced without casting emails into the blue yonder and hoping one day someone reads the in the dim distant future. A sales proposition to me was originally not honoured at the agreed price and has taken many weeks to finally get agreement of my money for - though a credit has still not been applied to my account. They blame software updates which took place what must now be 1-2 years ago. The entire storage and portfolio management part of their business is frankly shambolic beyond belief.
2025幎4æ22æ¥
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FINE+RARE ããã®åç
Dear Rob,
Thank you for taking the time to provide us with your valuable feedback.
We have taken your points away and a member of our team has reached out to you personally to discuss all of them and make sure the matters are closed off.
We greatly appreciate your patience and cooperation.
Please accept our sincerest apologies for any inconvenience caused.
Kind regards,
F+R team
Aspettative alte
Consegna del vino ottima sia per i giorni di spedizione ma soprattutto per l'imballaggio.
Alessandro molto gentile e super disponibile, cosa non da tutti...
Consiglio vivamente
2025幎4æ1æ¥
èªçºçãªã¬ãã¥ãŒ
FINE+RARE ããã®åç
Gentile Mattia,
Grazie di cuore per il suo splendido feedback!
Siamo davvero felici che abbia apprezzato la puntualità nella consegna e la cura nellâimballaggio.
à il frutto del lavoro congiunto del nostro customer service, della logistica e del team commerciale, che ogni giorno si impegnano per offrire un servizio di alta qualità .
Le sue parole sono per noi una grande soddisfazione e una bellissima motivazione.
Un caro saluto da tutto il team di Fine + Rare
FINE+RARE is a scam
FINE+RARE is a scam! They sold us wines that they didn't have and do not arrange refund.
Invoice: 260079800
We paid the invoice on 18 November 2024, received the wines one month after but there were 3 magnums missing from the delivery. On 20 Dec 2024 FINE+RARE confirmed the wines were missing from the delivery and agreed to arrange a refund.
It's 10 Feb 2025 today, we still haven't heard a word from FINE+RARE!
2025幎2æ10æ¥
èªçºçãªã¬ãã¥ãŒ
FINE+RARE ããã®åç
Dear AK,
Thank you for taking the time to provide us with your valuable feedback and bringing this matter to our attention.
Upon review, it seems like we only received the bank details to issue the refund on February 3rd. I can confirm that a credit has been requested for the order and being processed by our finance team.
Once again, please accept our sincerest apologies for the inconvenience caused.
Kind regards,
Fine+Rare team
Avoid F+R: A Nightmare Customer Experience
I was previously a customer of F+R and spent a significant amount on wine. However, I was consistently dissatisfied with their customer service. I never had a dedicated account manager and was shuffled between different representatives, which was very frustrating. Additionally, after cancelling an order for a case of wine, I was subjected to relentless emails demanding payment. Eventually, I received a threatening email that mentioned legal action if I didn't pay. This aggressive behaviour is unacceptable, and I strongly advise others to avoid doing business with F+R
2024幎3æ18æ¥
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The customer service is a disaster andâŠ
The customer service is a disaster and crap. The reservist statement was issued, but after 5 or even 6 business days the amount is still not in my GBP account. The customer service asked for my account number like SWIFT etc and that's it. Silence. And when contacted, an automated message replied they are not available at the moment. Huh? During office hours?
2024幎6æ27æ¥
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FINE+RARE ããã®åç
Hello Kangwei, I am very sorry to hear about your experience with FINE+RARE.
Our finance team have confirmed, that the payment has now been made, the missing bank details were the reason why there was a delay.
Our Facebook channels are not monitored as frequently, so please contact customerservices@frw.co.uk in the future for a quicker response.
Wine has been lost
I was persuaded to move a case of 2008 Chateau Bellevue Mondotte from Berry Brothers to Fine + Rare on 23/02/23. Berry Brothers confirmed that the wine was delivered to LCB Tilbury on 23rd May under booking reference TD050279. Despite asking for confirmation from Fine + Rare I've heard nothing.
2023幎5æ23æ¥
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Their customer service and accountâŠ
Their customer service and account management is a disaster!!
I contacted them by email and chase them for the updates on some miscalculations on the duty for my account. I didnât receive any updates from them after 5 weeks!! It is ridiculous and please avoid using this company!
2023幎9æ6æ¥
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