FirstService Residential レビュー 356

Terrible customer service. We pay HOA more than $1000/year. They don't want to spend money to maintain the pool & tennis courts. I have emailed them over 3 years but they haven’t taken care of it properly.
They finally fixed the tennis courts but the lights aren’t still working. I have emailed the manager Jasmine William for more than 3 weeks now but haven’t heard back from her.
Don’t ever hired this company for your HOA service.
MC
River Hill subdivision

Less than 1 star. Horrible, no responses or respect from the local district manager. She must have a cozy office where she collects her paycheck and not providing simple answers to owners in Central Florida who are uncomfortable in their living environment. Get ready to laugh so you don't get angry.

FirstService Residential became our property manager (550 units in Delaware) in January 2023. Their office, located on our premises and staffed by 3 full-time employees, stopped accepting our quarterly assessment payments. Instead, instructing our members, many of whom are over 75 years old, to "use the online portal." Their surly staff has ignored a newly elected member of our board of directors. They will not share Association records as required by law. Simple questions go unanswered. The office doors are often locked to members despite their full-time staffing. Telephone calls are never returned. Steer clear of FSR if you expect service from a property management company ! ! !

I am the GM of a Property Management Company that manages homes in a Resort that First Service Residential runs. I called to receive some help with adding some of our vendors to the security gate. I spoke to Jasmine and received friendly and competent advice on proceeding. A few minutes later, I received a call back from Jasmine saying she had already gone in and taken care of it for me. That was excellent customer service on her part. I wanted someone to know about it because it is rare in the world we live in.

A few minutes later I received a call from the Resort Assistant Manager, Kaishon Knox. He was following up on an email I had sent a few minutes earlier. He was also excellent to work with and understood and corrected my issue within a few minutes.

With employees like Jasmine and Kaishon, First Service Residential's future looks very bright!

First Service Residential does not service their paying clients, but themselves! I was charged a $25 late fee knowing nothing about it, as well as what they called a $15 monitoring fee. Who has ever heard of such BS? I immediately paid the assessment which was deemed to be late, but Marta Niwinski's customer service skills were lacking greatly and after paying $2696.88 assessment for our new roof, she refused to waive the fee which I was not even aware of! I would not trust this company with anything! Our grass looks like weeds, the trees are dead or overgrown, the dog run is piled one foot deep with old mulch, and our building is filthy! I for one will not vote for them to manage our community next time around! I wish I could give them a 0!

Absolutely horrible management. You are unable to speak to anyone other than call center who has repeatedly given me incorrect information. Alsoreps have just said they don't know, but if you ask to speak to office staff, they say that is not possible. So I have to drive 30 minutes to get info.
There, any complaints are put off and blamed on the board of directors. Office staff actually said "I don't want to hear your grievances." But she would not put me in contact with anyone else at her office or on the board of directors. "Go to the meeting," was her reply. Their name should be LASY residential service.

I recently worked with Neuben & cbounne. She created a flyer for me and was happy to do so. She nailed exactly what I was looking for!

I am an owner at Tuscany at Innisbrook in Palm Harbor, Florida. A special recognition to Gail Gendrau, Administrative Assistant, for outstanding customer service. Gail has always been polite, professional, and knowledgeable in assisting me with questions, issues, and/or concerns. I am a snowbird owner and Gail has given me peace of mind the condo complex and my condo are in great hands with Gail. Please acknowledge Gail for a job well done!

I had the pleasure of working with Gracie Moxheim who was so professional, kind and so helpful. Gracie understood the urgency of our application and guided us through until the end.
Thank you!

This management company is very unprofessional. They rarely respond to any requests or actually complete service requests. It is hard to actually speak to them. They tell the board they are working hard and placate them -- but for the masses ZIP. I wish there was a zero rating.

I am writing to express my sincere appreciation for the excellent service we receive daily from Michael our Firstservice Residential manager at Stagecoach. Michael is an outstanding manager. He is knowledgeable, efficient, friendly, and welcoming. I would like to thank him for going above and beyond the call of duty to ensure that our needs are met at Stagecoach. Thank you!

Big Thank you to Mark Peden River Front condos in Nashville !! He is always so quick to respond and assist with any request. Thankful to have a point of contact that goes above and beyond!

A shout out to Nikki our lifestyle director at Stone
Creek , Ocala .She does an outstanding job.
She is always professional, friendly & her enthusiasm
is wonderful. A definite plus for our community.😎

If your Association is looking for actual Management meaning providing value and knowledge to the Homeowner's Association this is not the Company. You will get months if not years of unanswered basic questions and "Who's On Third" type of Management "style". Even when Board members have exhibited behavior that needs addressing, they have recommended that the VERY Board govern themselves. Truly outrageous. You WILL find the path of least resistance with FS Residential. In my expert opinion this is a glorified Accounts Receivable organization.

My recent encounter with FirstService Residential, spanning over five decades of dealing with various companies, has been nothing short of a nightmare. Regrettably, their account manager Barry's unprofessional conduct left a lasting negative impression. Finding alternative assistance within the company proved futile, further highlighting their lack of professionalism.

In my interactions with FirstService Residential, I was astounded by Barry's lack of integrity and basic courtesy. As a customer, I expected a certain level of respect and professionalism, which was sorely lacking in my exchanges with him.

Attempting to resolve my concerns with FirstService Residential proved to be a frustrating endeavor. The company's unresponsiveness and absence of accessible channels for customer grievances exacerbated my dissatisfaction. This lack of accountability within the organization reflects poorly on their ability to manage residential properties effectively.

Overall, my experience with FirstService Residential has been disheartening. Barry's unprofessional behavior and the company's failure to address customer concerns leave much to be desired. I hope that FirstService Residential takes these criticisms constructively and works towards a more professional and customer-centric approach in the future.

Absolutely the worst organization I’ve ever dealt with. Site managers are rude, condescending and sarcastic. Never take the residents at their word and take over a year to fix general maintenance issues. Would give them a zero if I could.

If zero was allowed that's the rating they would get from me. They have a Karen driving around handing out ridiculous violations when the grass is cut once a week and in the summer months of 100 degree weather and water restrictions they expect the home owners to keep their grass green completely!!! While the from of our neighborhood has dead trees plants and overgrown grass and WEEDS !!!!!!!

In seven years I never received a violation for pettiness of the kind Karen who works for the HOA taking pictures of nothing unusually to fine you!!

This is worst management company I have ever seen. I live at 2016 Main Condominiums. This is a 26 story high-rise with over 350 units and one functioning elevator. We have had one elevator broken for over 2 months and the other elevators break down everyday. This management company is useless. Don't ever bring First Service Residential to manage your building you will REGRET it.

Kendal the Customer Service Manager & 5th and Main Condo is awesome. He helped me find a valuable missing package.