FirstService Residential レビュー 356

This is the absolute worst HOA management company you can use. They don't care about members and use obnoxious and self-righteous management agents. Are agents also legally allowed to accept bonuses when the HOA is underfunded for actual needs for the property? Stay away at all costs or lose your money to theving agents.

This company is worse than you can possibly imagine. If you have a choice between this and another company I can't stress how important it is to pick someone else.

This company will ruin your life and treat you like you are in the wrong while they are doing it. Moving into a condo managed by them was one of the worst mistakes of my life.

The management is malicious.

They will screw you over, including ruining your life, meaning destroying your ability to get to and from work. They do not care, they will destroy you and talk down to you while doing it.

I'm not overexaggerating I'm drastically understating how truly awful this company is. If you go with them you better hope you aren't one of the unlucky ones they screw over because they absolutely will without a moment of hesitation.

You have been warned. You have no recourse, they will crush you and treat you like dirt while they do it. Somehow this company only hires heartless backstabbing psychopaths.

A company organized around systematic unethical condescending brutally dishonest backstabbing.

They dropped our neighborhood from their service, didn’t even notify anyone. I paid my HOA dues at the time they were normally due and then the company AMG who took over sends me an invoice I explained I already paid FirstService. AMG tried to help but said the payment couldn’t be transferred. FSR tried to pawn me off to the ClickPay portal and to AMG and won’t help me! They are thieves and I’ve escalated this issue to my credit card company since they won’t refund my money; if this doesn’t do it I’ll get a lawyer. They also never responded to any of my emails for 5 years for a new gate remote. They still owe me almost $300 and are trying to play dumb and not refund me!! I’m so angry I could scream. This company should be shut down for deceptive and predatory practices.

If I could give them a zero or negative number I would. They do not respond to calls. They close calls in their online system without taking action. The info they give to residents is often inaccurate. If you are a board member looking for a new property management company, based on my experience, they made promises they did not keep once hired. My recommendation would be Stay Away. I put today's date for the bad experience, but it's been ongoing for over a year

I have sent email to the property manager about the big tree grown at the side of the building which might affect the foundation of the property since two years ago, and I complaint about the same thing again about a week ago, the manager Dinelia Vazquez have not returned my email, I had called her last week about the situation, she refused to come to the property to take a look at it.
The tree is getting bigger and bigger, I am not able to find anyone to talk to.

In 22 years of living with this property manager, I have never been able to talk to a person. I ALWAYS have to leave a message and the half dozen or so times I've left a message they have never returned a call. They are the most frustrating company I have ever dealt with. Totally unresponsive.

They charge a lot of made up fees. You cannot make a payment without paying additional "Service Fee" even with ACH option.

Inept, corrupt, and deceitful. If they manage your building, expect HOA fees to skyrocket quickly. Their service is terrible, and they threaten residents. They prioritize raising costs while reducing service quality. Additionally, they use the lawyers you pay for to bully and threaten you. An awful company. They caused a huge leak in the building, to then overcharge to repair it, their contractors are awful

First Service Residential, Jose Silva in particular does not return phone calls.
Jose Silva is suppose to work for the condo association but does not service the account nor the unit owners.
I would not recommend First Service Residential, I certainly would not recommend Jose Silva

I wish I had another property management company. Anyway when I bought this place I made major improvements to the inside and the patio area. The fence door in the patio would hit the ground when opened. I asked them to fix it and they said it's my responsibility. Really? I didn't build the fence. I also know that there is a limited budget that each property has. That's why they don't do anything and pocket the money. Meanwhile this place is crumbling from within. It will join a long list of shitholes and be hard to come back from.

I just want a shout out to a great employee of FSR… Mayank at 1 YV.. our concierge goes above and beyond service. This is exactly what we need in this building. He always greets with a smile, is courteous, can multi task and exceptional in his work ethic!!! Thank you for maintaining decorum, applying rules of building and follow up when needed!! Gives me hope to have this building worthy of Yorkville and of our expectations !!! Thank you for the service you provide for us.

low-life scamming company that has lackeys responding to phone calls but charges you double late fees unless you agree to their direct deposit. this are scammers and mutts of the very worst sort please stay away from any company or residence they are involved in.

Stay away from First Service Residential. They don't care. Paris this lady was a lier told me l was a great cleaner which that was a act and l try reaching out for help from her and never receive any help. She has no heart of helping anyone but her self . There is micheal the property manager who show his true colors. l thought he was a nice guy but l was wrongt all he does is talk and never helps when u ask too. when l was there he said the other company well help me but it was lie, saying the board members did not want us that's not true l don't believe that. lts Micheal he did not want us. He wanted to keep his own kind. They r hiding lots of things that they won't tell us the truth. Trust me they lie and treat u like crap..This company well get Karna back at them. This company is bad its not worth to work with. FIRST SERVICE RESDINTIAL ruin my life thanks to them. Micheal laughs like a idiot and a lier. All these employees in this company are hypricates and liers who have no heart of helping and no giving a second chance. They don't know how to treat a human being. l hate wat they done to me and let me down. l well never forgive them especially it was on my birthday. lts sad and that they never gave me a job site. SO EVERYBODY STAY AWAY FROM THIS COMPANY THEY HAVE NO HEART OR HELPING ME OUT ON ANYTHING. HEARTLESS CRUEL POEPLE.👎

Unethical and incompetent. FSR has a proven history of harassing residents that report issue snd/or expose illegal activities. They destroy the quality of the buildings they run. Property mangers and supers lie, gaslight and bully residents. Doorman are involved in illegal parking violations eg accepting bribes from residents to avoid alternate side parking laws. They do not get competitive bids for services and as a result residents are over charged for poor quality eg lobby closet door for $14k that is uneven and doesn’t match. Or the lobby couch that disappeared and the property manager says they’re trying to locate it. The super illegally rides his bike in the hallways. And harasses the staff. FSR was kicked out of at least 2 buildings last year for poor service. Do yourself a favor avoid any FSR run buildings

We have dealt with this company for three neighborhoods, including having served on a board that used this company as property management, and now our most recent experience with FirstService managing our HOA. I would never hire them to manage properties for me based on the most recent HOA experience. They go through admin employees like water, and always pass the buck onto the next person when you have a question. Tickets for maintenance would be left open for weeks, and approvals for construction (even just a play structure being added to a yard) took months with no response (we just built anyway). The staff are nearly incapable. What really gets my blood boiling is that they have charged us $920 in the last two months just to get digital documents sent to our closing company regarding the recent sale for a home in Minnesota that uses them to manage the HOA-- Docs that contain info that is already public about the HOA, including bylaws, and dues. These are outrageous fees for digital downloads of files they already have, as part of the fees we already pay for them to operate our HOA. Calling or emailing to discuss the matter will get you nowhere. They will direct you to the only option, which is to pay these enormous fees on their website, where you cannot control what individual docs you will receive, so if you only need one-- you have to pay for all of them or you cannot close on your house. Our particular HOA is run by two HOA boards, so the fees then automatically doubled on FirstService's website, and they would not allow us to choose one or the other-- had to buy both sets of docs. Then, as if that were not enough, they charged us another $120 for a one page doc stating NO FEES DUE at closing... $120 to state there is a zero balance. The irony and stupidity of this alone, that you would pay a fee to show that you owe zero fees, but especially after we'd already paid over $800 for the "full" disclosure closing packet last month. They needed another $120?? What a shame. This experience would prevent me from ever buying a home with an HOA run by FirstService ever again. This is essentially an HOA buy-out, whether they intended that or not-- and they did not disclose these fees to us at any point before we agreed to become a member of the HOA. This is a dirty way to make money off of people.

Worst property management company ever! We have had them for 5 months and discovered 20 of our bills that have been paid late and we have been charged late fees and they refuse to acknowledge it and reimburse use for their mistake!

This company does not care about condo owners. You are on your own if there is a problem. I requested the correct key to a new mailbox after our mailbox was vandalized. The latest key given to me by the association manager did not work. I was told to call a locksmith. Service is not friendly or solution-oriented.

I lived at Grant Park and FirstService took over as property management a few years ago. Grant Park was a luxury building and sadly no longer is. The carpet is torn and could be repaired but not. GP had beautiful flowers and landscaping - 1st service removed the flowers and shrubs and replaced with plain black dirt. Torn chairs in the party room. They would rather have the HOA have a captial expenditure rather than repair the items. Sad Sad Sad

If I could give this company 0 stars I would. Terrible company to work for. They care nothing about their employees. I worked hard for this employers and got nothing! They are sneaky crooks! NEVER WORK FOR THIS COMPANY!!! They genuinely do not care.

First Service Residential is horrible. They have no transparency and no accountability. You cannot complain because no one responds.