Love this company. They fulfill orders rather quickly. But their customer service is wonderful. So compassionate and efficient. With much common sense and not just to upsell something. They stand by t... ãã£ãšèŠã
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Emma was the person who answered my phone call. She was extremely nice about asking my name, etc. She helped me so much with my order and was very efficient. Emma was fantastic and made me laugh an... ãã£ãšèŠã
Shipping of Heat sensitive items is not at all good! They use DHL for shipping and then that company transfers the package to USPS. So, it sits for a couple days not going anywhere. I have complaine... ãã£ãšèŠã
I had the pleasure of working with Rachel T. and I couldn't be happier with her! She was professional, attentive and genuinely went above and beyond to help me. She made everything feel easy and str... ãã£ãšèŠã
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Fullscript is a leading platform that empowers whole person care by bringing providers and patients closer together. We provide access to the best, most clinically-effective supplement brands, industry-leading diagnostic tests, and advanced digital toolsâall in one place. All so itâs easier for providers to personalize plans, and easier for patients to follow them.
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360 Albert St., K1R 7X7, Ottawa, ã«ãã
- 1 866 807 3828
- practitioner-support@fullscript.com
- fullscript.com
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Big thanks to Jade G!
Big thanks to Jade G!
I had an issue with my delivery, but Jade G resolved it quickly and kindly, making the whole process completely stress-free.
Thank you for the excellent support!
I've been ordering from Emerson forâŠ
I've been ordering from Emerson for years and have always found the staff pleasant and knowledgeable. Just recently I sent them an order and received my order number. I then realized I had forgotten 1 item and quickly emailed them requesting to add it on to my previous order. They informed me that it had already been sent to the warehouse. They also issued me a shipping credit for the one item. Kudos and lots of appreciation
Very fast reply to email
Jade G replied to my email with a question within minutes! Excellent customer service.
Amazing company that has qualityâŠ
Amazing company that has quality customer service!! Thank you for your help!!
Bron was super helpful!
Bron was super helpful in providing me with information about the different products and getting my order placed so that it would arrived quickly. Thank you Emerson Ecologics as always for such a wide selection to great supplements to chose from! 5 stars +!
Best customer support ever!
First time needing to call customer support, and it was surprisingly easy to get needs fixed! Was on the phone for less than 5 minutes!
I love your products, but...
I love your products, but my issue is this: you charged my account for an auto ship order. The order was not delivered. When I researched it, the tracking said it could not be delivered. But there was no heads-up from Fullscript to me about the fact it was suspended. I would have been much more amenable to the delay had you sent a message when you knew there was an issue instead of me having to do the research. Also, where is the "contact us" click on your website? ~ annoyed
Jade quickly took care of my shipping question
Jade took care of my shipping question with practicality and kindness. She deserves a raise!!
Jade represented Emerson with flying colors
Jade was patient and thorough during my phone order process. I was unable to access the website efficiently due to cell reception issues so she helped me determine which products would best meet the dosages requirements that I have for my patients. Iâd happily work with her again.
Quick and Easy
They were quick to respond and they took care of what I needed. They were polite and efficient. I enjoy not having to go back and forth several times. It was refreshing to be able to get to the point and have it resolved.
Had a great experience with customerâŠ
Had a great experience with customer service today, specifically with Rhiannon. She worked quickly to get my question answered and help me solve my issue!
Rhiannon and the customer service teamâŠ
Rhiannon and the customer service team helped me resolve shipping error quickly and easily.
Jade G was AWESOME!!
Jade G just helped me get my package resentâthis was a USPS delivery issue, not Fullscript (who I LOVE!). Thanks so much, Jade G, for your quick response and kind support.
Helpful
Helpful, professional courteous. The trifecta of good service.
Hailey E
Hailey E. was great to work with and even went the extra mile to connect with our patient has been experiencing some negative interactions with ordering, shipping and contacting customer service. Thanks, Hailey!
They will change pricing on you inâŠ
They will change pricing on you in auto-refills, expecting you not to notice perhaps. The GLP-1 with akkermansia donât really do anything for me after taking them for ~6 months, and with sneaky price increases, Iâd call this a scam.
I am a healthcare professional and haveâŠ
I am a healthcare professional and have had the pleasure of using Fullscript in my acupuncture practice as well as for personal wellness. Quality brands and excellent customer service.
Absolutely incredible experience withâŠ
Absolutely incredible experience with this company as both a practitioner and a customer. Above and beyond customer service, excellent inventory for professional brands, very rapid shipping, and easy to use well organized platform.
Absolute worst company to order from
Absolute worst company to order from. I trusted a fellow fitness coach who uses these products and unfortunately was unable to digest the aminos due to the taste and exceptionally strong aftertaste. I was not only unable to return the product but also unable to exchange it. Once again the absolute worst customer service and policyâs Iâve experienced in quite sometime. Please be cautious before investing in their products as the strong artificial tastes are overpowering.
Jade G was very helpful in addressingâŠ
Jade G was very helpful in addressing my problem and helping me solve it, her response was quick and effective.
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