Love this company. They fulfill orders rather quickly. But their customer service is wonderful. So compassionate and efficient. With much common sense and not just to upsell something. They stand by t... ãã£ãšèŠã
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Emma was the person who answered my phone call. She was extremely nice about asking my name, etc. She helped me so much with my order and was very efficient. Emma was fantastic and made me laugh an... ãã£ãšèŠã
Shipping of Heat sensitive items is not at all good! They use DHL for shipping and then that company transfers the package to USPS. So, it sits for a couple days not going anywhere. I have complaine... ãã£ãšèŠã
I had the pleasure of working with Rachel T. and I couldn't be happier with her! She was professional, attentive and genuinely went above and beyond to help me. She made everything feel easy and str... ãã£ãšèŠã
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Fullscript is a leading platform that empowers whole person care by bringing providers and patients closer together. We provide access to the best, most clinically-effective supplement brands, industry-leading diagnostic tests, and advanced digital toolsâall in one place. All so itâs easier for providers to personalize plans, and easier for patients to follow them.
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360 Albert St., K1R 7X7, Ottawa, ã«ãã
- 1 866 807 3828
- practitioner-support@fullscript.com
- fullscript.com
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The customer service has always beenâŠ
The customer service has always been quick and easy and issues are resolved quickly. Wonderful service!

Fullscript ããã®åç
Excellent Customer Service!
Hailey was so helpful when I forgot to include much needed supplements in my order! She was efficient and knowledgeable about how to quickly resolve the issue.
Excellent customer service!

Fullscript ããã®åç
All Around Awesome
Helpful customer service (chat, human) - very quality orders, ease of use, trusted curated group of supplements I can send my patients

Fullscript ããã®åç
Nicole C. was great to work with andâŠ
Nicole C. was great to work with and resolved my issue quickly!

Fullscript ããã®åç
Exceptional Company
The customer service is exceptional.
All of the supplement products I purchase are exceptional

Fullscript ããã®åç
My go to source for quality supplements
I am very grateful to have a professional account with Fullscripts. When shopping here, one is assured of access to a vast array high quality brands, such as Designs for Health and Thorne. The reps are always eager to assist with your queries and accommodate your needs when possible.

Fullscript ããã®åç

Fullscript ããã®åç
I love using Fullscript personally andâŠ
I love using Fullscript personally and professionally! Shipping is cheap, products come quick, and customer service is great! Hailey helped me get a replacement order for a missing package caused by my mistake in giving the wrong unit number. She was friendly and effective.

Fullscript ããã®åç
Happy doing professional business with Emerson/Fullscript for 8+ years!
I have been doing professional business with Emerson Ecologics/Fullscript for the last 8+ years. Their employees are very professional. Orders have been reliable and accurate 100% of the time. Delivery expectations are dependable and spot-on. When I have needed to make adjustments with an order, they have had swift solutions. On RARE occasion, due to NO fault of their own, I have had 2-3 orders later than expected in the last 8+ years, and Emerson refunded the shipping, even though I did not feel they were obligated to do so. These things tended to happen with inclement weather conditions for the carrier or busy holidays. Can't say enough good things about them! My clients have been very satisfied with the products recommended and the delivery costs and reliability.

Fullscript ããã®åç
When I could not get the info I neededâŠ
When I could not get the info I needed from the chat bot I asked for a live person and I was given a phone number to call. The support person who answered was knowledgeable and friendly.

Fullscript ããã®åç
The best customer service!
Each representative I have spoken to at Fullscript, when there is an issue, is very knowledgeable with products and technical questions. Their helpful, patient, kind and willing attitude is so refreshing and so appreciated!! Thank you for helping today!

Fullscript ããã®åç
There was recently an update to theâŠ
There was recently an update to the system and as a practitioner it is not user friendly. I can no longer change the discounts given for each patient individually and I can't see the total for each patient plan to that I can build according to the patients budget or let them know the total-the patient just has to "go see it on there end". You have done a disservice to your ordering doctors that don't have time to sit there with a calculator to determine the patient cost so we can let them know and or possibly adjust products better to fit their needs which makes them less likely to follow through with a purchase. I don't know what updates were made on the patient end but I can tell you my patients aren't purchasing at the rate that they normally do so I have a feeling something has changed to make it more difficult on their end as well.

Fullscript ããã®åç
The representative was very helpful.
The representative was very helpful.

Fullscript ããã®åç
Amazing, ALWAYS!
I had a return that needed to be addressed. They answered my questions promptly, gave me the information I needed and the return was on it's way within an hour of contacting them! Quite the fast and efficient customer service, but then again, not surprised. They are always helpful, always on top of it!
That's why we keep coming back!! Super friendly always!

Fullscript ããã®åç
JADE G is exceptional and competent with customer service
JADE G was competent, helpful, able to do all that I requested, and resourceful with additional assistance. I am grateful that you have hired such a professional and proficient staff member who was patient with my thorny needs/order and extremely polite.
I have had lower quality assistance from Fullscript with 2 very limited men who were discouraging so I ordered from another company for a period of time to avoid a painful experience.
I am excited that I found Jade G and will be ordering again from Fullscript as the experience was pleasant and she was accomplished in her knowledge of products, even her ability to pronounce medical labels properly.
As an organization are you able to have Jade G perform as a trainer for your other customer support staff?
I also hope that you provide an incentive to her monetarily to encourage her. Again, I am thrilled to have encountered Jade G with her gifted and experienced capacity to interact in an exemplary manner with customers. Thank You!

Fullscript ããã®åç
Another satisfied and appreciative customer!
Lisa was stellar: friendly, helpful, understanding, efficient, great sense of humor. Package said it was delivered based on tracking info, but it must have landed at a home in another state. Very odd. She ordered a free replacement with priority shipping, which I really appreciated given it's during the holidays. So grateful to have been given access to the Fullscript catalog!!

Fullscript ããã®åç
Excellent Support with Practitioner AccountâŠ
We are a Practitioner Account (Wholesale) & are always more the satisfied with the exceptional service

Fullscript ããã®åç
my doctor ordered about 9 differentâŠ
my doctor ordered about 9 different supplements. so far the side effects from these supplements are scary. i have never ever experienced side effects from medicine like what i had from supposedly natural remedy to treat a person. this is garbage products. as i am writing this comment, i feel miserable . i stopped all of them and started to take one at the time. no more, i have had it with their products. i think there is some ingredients that is dangerous to human. good doctor but dangerous products

Fullscript ããã®åç
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