Love this company. They fulfill orders rather quickly. But their customer service is wonderful. So compassionate and efficient. With much common sense and not just to upsell something. They stand by t... ãã£ãšèŠã
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Emma was the person who answered my phone call. She was extremely nice about asking my name, etc. She helped me so much with my order and was very efficient. Emma was fantastic and made me laugh an... ãã£ãšèŠã
Shipping of Heat sensitive items is not at all good! They use DHL for shipping and then that company transfers the package to USPS. So, it sits for a couple days not going anywhere. I have complaine... ãã£ãšèŠã
I had the pleasure of working with Rachel T. and I couldn't be happier with her! She was professional, attentive and genuinely went above and beyond to help me. She made everything feel easy and str... ãã£ãšèŠã
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Fullscript is a leading platform that empowers whole person care by bringing providers and patients closer together. We provide access to the best, most clinically-effective supplement brands, industry-leading diagnostic tests, and advanced digital toolsâall in one place. All so itâs easier for providers to personalize plans, and easier for patients to follow them.
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360 Albert St., K1R 7X7, Ottawa, ã«ãã
- 1 866 807 3828
- practitioner-support@fullscript.com
- fullscript.com
4.5
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Exceptional experience
The customer service experience I had recently was excellent! I was not expecting this exceptional experience and truly appreciate it.
2025幎12æ19æ¥
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Fullscript ããã®åç
Thank you so much for your kind words! Weâre thrilled to hear you had such a positive experience and truly appreciate you taking the time to share it.
I always have a great experience withâŠ
I always have a great experience with customer service. They are courteous, fast, and professional! Website is clean and easy to work with, and of course prices are super competitive!
2025幎12æ23æ¥
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Fullscript ããã®åç
Thank you for sharing your experience! Weâre so glad to hear that our customer service has consistently been courteous, fast, and professional. Weâre also happy youâre enjoying the website and competitive pricingâyour feedback truly means a lot to us.
Awful
Awful. I had a problem with an order and all you get is a chatbot. My email was ignored. No phone number is listed on their site.
I'm done with them.
2025幎12æ21æ¥
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Fullscript ããã®åç
Weâre really sorry to hear about this experience. We understand how frustrating it can be when youâre trying to resolve an order issue and canât reach the support you need. Your feedback is important to us, and we appreciate you taking the time to share it. You can always reach us by phone at 866-807-3828 or email support@fullscript.com
Excellent Customer Service
Nicole was excellent to work with on the phone this morning. She patiently handled two separate problems with missing packages and devised two unique and effective solutions. She was polite and attentive. It was a pleasure to work with her.
2025幎12æ23æ¥
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Fullscript ããã®åç
Thank you so much for taking the time to share this feedback! Weâre thrilled to hear that Nicole provided such patient, attentive support and was able to resolve both issues effectively. We are thankful for your kind words.
Natalie was extremely patient with allâŠ
Natalie was extremely patient with all my questions and while I was navigating the system. She is a wealth of knowledge and I greatly appreciate her calm demeanor.
2025幎12æ22æ¥
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Fullscript ããã®åç
Thank you for taking the time to share this feedback. Weâre glad to hear you had a positive and supportive experience and appreciate you letting us know.
Convenient and Comprehensive Health Platform
Fullscript has made managing my supplement plan so much easier. The platform is intuitive, and I can access high-quality products recommended by my healthcare provider without any hassle. Itâs reassuring to know everything is in one place, making it simple to follow my personalised plan.
2025幎11æ1æ¥
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Fullscript ããã®åç
Thank you for sharing your experience. Weâre glad to hear the platform has made managing your supplement plan easier and more convenient. Itâs great to know that having everything in one place has been helpful for you.
Great customer service helping me setâŠ
Great customer service helping me set up my practitioner account!
2025幎12æ19æ¥
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Fullscript ããã®åç
Thank you for your feedback. Weâre glad we could assist with setting up your practitioner account and appreciate you choosing Fullscript.
Haley was incredibly helpful
Haley was incredibly helpful, kind, and efficient. She answered my questions clearly and made the whole process smooth and pleasant. Truly appreciated her support.
2025幎12æ19æ¥
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Fullscript ããã®åç
Thank you for your kind feedback. Weâre happy to hear your experience was smooth and pleasant, and we appreciate you taking the time to share this with us.
There was a complete mix up on my endâŠ
There was a complete mix up on my end on a supplement I ordered. I wrote an email to try and return the product and Fullscript said it was not necessary to just dispose properly of it. No hassles, no fuss! Companies just dont operate like this anymore! I highly reccommended using Fullscript as I do for many other products. Keep up the great customer service!
2025幎12æ12æ¥
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Fullscript ããã®åç
Thank you for taking the time to leave such a thoughtful review. Weâre glad we could make things easy for you and appreciate your continued trust in Fullscript. Providing a smooth, hassle-free experience is always our goal, and it means a lot to hear that it made a difference.
Excellent customer service!
2025幎12æ17æ¥
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Fullscript ããã®åç
Thank you for the kind feedback. Weâre glad to hear you had a great experience with our team.
Fast and easy emailing support
Fast and easy emailing support. Resolved my request in no time. Thank you!
2025幎12æ16æ¥
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Fullscript ããã®åç
Thank you for the kind words. Weâre glad to hear our email support was able to help quickly. If you ever need anything else, weâre here for you.
Great experience
I called in with a payout question. The sales rep immediately understood, addressed my concern and followed up with an email.
2025幎12æ12æ¥
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Fullscript ããã®åç
We appreciate you taking the time to share this. Itâs great to hear your concern was addressed quickly and supported with a follow-up email. We're always here to help.
Great Customer Service
Hailey was a great help today in identifying and resolving an order mix up.
2025幎12æ15æ¥
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Fullscript ããã®åç
Thank you for sharing your experience! Weâre so glad Hailey was able to identify and resolve the mix-up quickly. Weâll be sure to pass along your kind words!
Jade G was very helpful
Jade G was very helpful. Clarity, professional and took care of the issue
2025幎12æ15æ¥
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Fullscript ããã®åç
Thanks for sharing this. Wonderful to hear Jade was helpful, clear, and handled the issue smoothly.
Excellent customer service
Excellent customer service. Prompt delivery. Everything was properly packed including ice packs where needed.
2025幎12æ15æ¥
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Fullscript ããã®åç
Weâre happy to hear you had a positive experience from service to delivery. Thanks for sharing.
Dishonest Shipping
I paid for priority shipping and the order was not even picked up by the carrier after 4 days. Reaching out to customer support just ended with being told to wait longer. Horrible company and service. Better to just order elsewhere.
2025幎12æ13æ¥
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Fullscript ããã®åç
Thank you for taking the time to share this experience, and we sincerely apologize for the inconvenience. Your order should have been shipped much sooner, and we understand how disappointing it was to be told to simply wait longer. We are looking into this to ensure it doesnât happen again.
Great customer service!
We had a missing item from our package so I messaged through the online chat and spoke with Hailey, who was very prompt, kind and super helpful! Every time we message the customer service, we are met with quick responses and friendly attitudes which we so appreciate!
2025幎12æ11æ¥
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Fullscript ããã®åç
Thank you so much for your kind words! Weâre sorry to hear something was missing from your package, but weâre glad Hailey was able to help quickly. Our team works hard to provide prompt and friendly support, so it means a lot to hear that youâve consistently had a positive experience. We truly appreciate you taking the time to share this!
Great service from Curtis!
Great service from Curtis!! I paid for overnight delivery, the package was delivered way late. Curtis helped with a refund and gave me a credit for my next order to cover shipping! Excellent service!!
2025幎12æ10æ¥
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Fullscript ããã®åç
Thank you for sharing your experience! Weâre sorry your overnight delivery didnât arrive as expected, but weâre so glad Curtis was able to assist with a refund and provide a credit for your next order. We truly appreciate your feedback and are happy to hear you received excellent service!
Great Customer Service
Hailey E. Was so wonderful and helpful! They're always quick to help with any errors I make (haha).
2025幎12æ10æ¥
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Fullscript ããã®åç
Thank you so much for your kind words! Weâre delighted to hear that Hailey E. was able to help. Sheâs always happy to support, and we appreciate you taking the time to share your experience â errors happen to all of us (haha)! We're here whenever you need us.
Shout out to Jade G
Shout out to Jade G. Excellent customer care....patient and knowledgeable. Thank you for your assistance!
2025幎12æ10æ¥
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Fullscript ããã®åç
Thank you for the shout-out! Weâre so glad to hear that Jade G. provided patient and knowledgeable support. We truly appreciate you taking the time to share your experience, and weâre always here to help whenever you need us!
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