Disappointed - ordered Colourful Cats Canvas Oil Painting 70x140cm (27x55in) Lovely print BUT there is no boarder around the print so although it is a canvas print it CANNOT be stretched over a basic... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The item was delivered in the timeframe expected. When the item didn’t work, they honored the return and refund very easily. Thank you fur baby for making the purchase and return an easy process.
I love this print so much! It is the perfect addition to our master bathroom. There were no instructions included to put together the canvas, however, it was easy enough to figure out by looking at th... もっと見る
You are more than helpful, you are kind, willing to go beyond what a buyer wants or needs. I'm pleased and so very grateful for all you have done for me.
企業情報
連絡先
4.4
優良
104件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I like the product but I think they…
I like the product but I think they messed up the order, they sent me 2 of the same color instead of sending me 2 different colors , which it was surprising to me , because this is not the first time I ordered from you 🙁
2026年1月26日
Furbabyfriend からの回答
Hi Zeina, please do reach out to us so we can take a look at this for you. In the meantime, I can see from your order that you ordered 2 of the same colour so I wonder if there was a mistake at checkout. You may wish to check your order confirmation email to see if this was the case. If you would like to return the additional colour to us you are of course welcome to as we offer a free returns service ⭐️ Jess
Adorable!
I love this print so much! It is the perfect addition to our master bathroom. There were no instructions included to put together the canvas, however, it was easy enough to figure out by looking at the pictures on the website. So happy with this sweet purchase!
2026年1月13日
The product was made exactly as I…
The product was made exactly as I wanted it to be. For a custom made piece the shipping time was more than reasonable. Very happy with my order.
2026年1月12日
Excellent communication
Excellent communication. I made an ordering error and they were so accommodating. The scarf is very pretty and warm and looks much more costly than it is.
2026年1月20日
Lost, then replaced
My original order package had gotten torn during shipping and 2 of the 3 cat butt cookie cutters were lost. After a little hoop jumping--the person who took my call wanted pictures of the packaging and label--but they eventually agreed to replace the lost cutters.
2025年12月29日
Beautiful shawls
Beautiful shawls. Bought 3. One had a slight flaw but it was exchanged without any issue. Excellent service. Friends were very happy with gifts.
2025年12月5日
Furbabyfriend からの回答
Hi Jeanine,
Your order was an international order. We did advise you of the likely shipping duration both at checkout and again within our order confirmation emails to you, to be sure you were aware.
I can see that, despite the order being placed during the busiest time of year for the international shipping companies (the run up to Christmas), your order actually arrived 3 days earlier than stated in our shipping policy.
I suspect from your review that you maybe missed the information provided?
Best wishes
Jessica
great customer service as we wanted a…
great customer service as we wanted a larger size than advertised
2025年12月4日
It functioned well!
2025年11月23日
Mini couch was warmly received
The mini couch was warmly received by my sister's cats. They regularly make that their perch when gracing the living room with their presence.
2025年11月1日
Easy to order and love the product!
2025年9月24日
Dropshipper, very slow
Extremely slow service as company is just sales front for AliExpress products. Rude and condescending communications.
Edit: suggest you Google 'dropshipping' as you seem unaware that you fulfill the criteria. Not a fan of the feigned innocence in these responses.
2025年12月24日
自発的なレビュー
Furbabyfriend からの回答
Hi Tori, we can assure you that we are not dropshipping. We specialise in bespoke personalised gifts, which are printed to order and largely exclusive to us.
We cannot trace having received an order from you, and we also cannot trace ever having had any communications with you, so wonder whether you may have confused us with another company? We have asked you to provide more information, but you have not chosen to do so.
Certainly we would never set out to be rude and have always been complimented on our diligent customer service. We can therefore only assume that you have indeed confused us with another company.
I ordered a lot of gift for my…
I ordered a lot of gift for my granddaughter. It came in great shape and pretty good quality.
2025年4月2日
Plaque métallique personnalisée
J'ai commandé, pour l'anniversaire de ma sœur, une plaque métallique personnalisée avec la photo de ses 3 chats. Furbabyfriend a été très réactif et a ajusté ses propositions de mise en page pour un résultat dont je suis très contente. Le cadeau a eu beaucoup de succès.
2025年10月1日
Correction was timely!
There was a shipping error that delayed arrival. I notified customer service. It was corrected promptly with a sufficient delivery.
2025年10月16日
I already reviewed this broken product
I already reviewed this broken product. Terrible quality. I will not communicate about this again.
2025年10月1日
Furbabyfriend からの回答
Hi Peggy, I am so sorry that the paw arrived broken following an issue with the delivery. We did offer to send an immediate replacement out to you, or indeed a refund, but you refused both options. We are saddened that you would not allow us to help you as we never like to see an unhappy customer!
My furbaby
I felt like I was well taken care of. Furbaby did an excellent job. I love their stuff!
2025年9月29日
Elegance at a great price
The pashmina's are so beautiful and incredibly soft. I have bought so many as they make great gifts. They look so lovely and elevate any outfit.
2025年8月30日
Furbabyfriend からの回答
Hi Susan, I am so sorry to hear this! Dogs can take some time to get used to a new bed - the one you chose is very warm and soft so it may be that once the evenings cool down a little more they will be more tempted to use the Teddy Bear Hugs Bed!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。