Had an initial assessment visit from Dom and subsequently a written report from Freddie and a meeting with Sam and Freddie to discuss. So far all going well.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great service! Went for all 3 stages with Furbnow. They just made everything simple despite various complications and adjustments on my part through the process. Now we have a very warm energy efficie... もっと見る
企業が回答しました
Sam was a great help figuring out the best way forward for us. He was full of brilliant advice and gave us some top notch recommendations. No heavy sales pressure whatsoever - just trustable independe... もっと見る
I have completed phase 1 of the Furbnow service. A retrofit survey was carried out at my property to understand its current condition and a Home Energy Plan has been produced. I can now decide whether... もっと見る
企業が回答しました
企業情報
当該企業による記述
Furbnow is an independent home energy efficiency company serving homeowners across England and Wales. We specialise in planning and managing energy efficiency projects and home renovations, from initial survey through to finished installation. Our service begins with a professional home survey and detailed Home Energy Plan, showing you exactly which improvements make sense for your property. We then handle everything - creating specifications, finding vetted local installers, managing quotes, and overseeing the entire installation process. What sets us apart is our comprehensive planning and complete independence. We're not tied to any manufacturers or installers, so our advice is genuinely impartial. Our qualified experts ensure all improvements work together properly, preventing costly mistakes and avoiding cowboy builders. We handle all types of energy efficiency improvements including insulation, ventilation, heat pumps, solar panels, and heating system upgrades. Whether you're tackling specific issues like cold rooms and draughts, or undertaking a complete home renovation with energy efficiency at its heart, we manage your project from start to finish. Our three-stage process keeps you in control - you only proceed when ready. We're backed by a money-back guarantee on our Home Energy Plans, giving you complete confidence in our service. Founded by energy efficiency experts, we're on a mission to create a million cosy, efficient homes
連絡先
Office 1, Izabella House, 24-26 Regent Place, City Centre, B1 3NJ, Birmingham, 英国
- 03301656147
- hello@furbnow.com
- furbnow.com
4.5
優良
49件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Not an end to end service, deeply disappointing.
We engaged Furbnow to prepare an assessment of our property with a view to carrying out progressive insulation and retrofitting of our property. There was a degree of chasing involved in getting things organised but we did get the report we paid for. There was further chasing in terms of arranging a discussion with the assessor to consider our options. Having had that discussion, things have ground to a halt and we have sent countless emails with a view to looking at how we take the next steps with them which occasionally were answered but have never taken us any further forward. We contacted the assessor who tried to make progress, said that he would speak to Furbnow but that has not helped. We have had emails from Furbnow promising us that they would give us the information we needed to make choices but that has not happened. It would almost have been more polite of them to say that they simply did not want to do the work (we live in an early 1900s property which has some challenges in terms of retrofitting but is far from atypical). Things dragged on for over a year until we now take the view that they are not interested.
It is deeply disappointing that what promised to be an end to end service basically entailed us getting the easy bit - an assessment report which we paid for - but for whatever reason no service whatsoever thereafter just a lot of chasing to no avail.
2024年3月4日
自発的なレビュー
Furbnow からの回答
Thank you for taking the time to share your experience, and for the discussion over email and I completely understand your frustration with the delays and poor communication you encountered. You're absolutely right - this wasn't the end-to-end service we promise or that you deserved. While we've since been in contact and are working together to move your project forward, I wanted to acknowledge publicly that your initial experience with us fell well short of our standards.
Period properties like yours from the 1900s are exactly the type of homes we work with regularly, and the complexities they present should have been met with better support and communication from our team, not lengthy delays and unresponsive service.
We're making changes to our project management systems to prevent other customers from experiencing similar issues. Thank you for your patience as we work to deliver the comprehensive support you originally signed up for.
In a word, confidence
The service was personal and friendly and helpful. The home visit was thorough and the recommendations were easy to understand. Overall Furbnow have given me the confidence to get on with refurbing my home
2024年10月7日
Furbnow からの回答
Thank you for your kind words, David! We're glad to have helped you on your path to a warmer, more efficient home.
Becky
OK at the start, then all trust was destroyed
I was happy to engage Furbnow to get independent advice on home energy efficiency. I was happy with the survey and assessment that was carried out by an associated contractor. I then waited a long time for their report.
On reviewing the report and recommendations I found that they were advising installation of extra ventilation when our home has forced air air-conditioning. They recommended replacing windows with an energy and cost saving that would take over 40 years to recover and they recommended exterior wall insulation which would be inappropriate and where the cost would again take 40+ years to recover.
Oddly, the recommendations did not include cavity wall insulation which I had specifically pointed out to their surveyor and he had confirmed.
Finally, they offer a link on their website to book a consultation, but that was broken for weeks.
2024年8月12日
自発的なレビュー
Furbnow からの回答
Hi Dan, I have followed up with you via email about your situation and hope we can resolve it for you.
Regards,
Laurence
Cavity wall issues
We had issues with the cavity wall insulation in our mid-80's house. We could ourselves find no firm willing to look into this. Furbnow provided us with an array of specialist firms who providing detailed surveys. Furbnow provided the experstise for us to fully understand the surveys and their sometime conflicting advice.
Without Furbnow we would not have arrived at the right solution for our circumstances. Overall an excellent service.
2024年5月24日
Easy and efficient communication.
Easy and efficient communication with full information provided, and quick response to queries concerning the transaction and the associated project.
2024年7月24日
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