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Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, weâve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence. We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success onlineâacross marketplaces like Amazon and eBayâhas been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse. Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home.
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Unit 1, Cardrew Way, Cardew Ind Est, TR15 1PL, Redruth, è±åœ
- 01209 210080
- sales@furnitureworld.co.uk
- furnitureworld.co.uk
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Top class!
My mother and I had the pleasure of dealing with Ollie when we went to the Truro store to purchase an adjustable bed.
Ollie is extremely patient and knowledgeable his main concern is making sure you are happy with your order and the prices are transparent.
He followed up with emails the next day to confirm we were still happy, which is unheard of these days.
We would highly recommend Furniture World, we were delighted with the wonderful customer service and cannot fault them through the whole ordering process.
2026幎7æ26æ¥
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Customer service was outstanding (Matt)âŠ
Customer service was outstanding (Matt) kept me up to date with the order from start to finish and the product we received was exceptional would definitely recommend
2026幎6æ27æ¥
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FurnitureWorld ããã®åç
Thank you so much for your wonderful review and recommendation.
We're delighted to hear that you had such a positive experience with us. Matt will be thrilled to know that his communication and customer service made a difference throughout your order. It's also fantastic to hear that you're so pleased with the quality of your furniture.
We truly appreciate your kind words and your support. We hope you enjoy your new furniture for many years to come, and we look forward to welcoming you back to Furniture World in the future.
I dealt with Matt
I dealt with Matt, he was so helpful, friendly and professional. Iâve bought a beautiful G plan recliner and Iâm looking forward to it arriving
2026幎7æ10æ¥
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FurnitureWorld ããã®åç
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Matt provided you with such helpful, friendly, and professional service. We'll be sure to pass on your kind words to him. Congratulations on your new G Plan recliner â it's a fantastic choice, and we're sure you'll love it once it arrives.
Thank you for choosing Furniture World. We hope you enjoy your new recliner, and we look forward to welcoming you back again in the future.
Coffee Table
Ordered my item and straightaway received an email informing me of the next steps and the expected delivery date. Item was delivered by courier and they were great with phone calls and texts letting me know the time slot. Item was delivered well and product as described and quality is amazing
2026幎5æ29æ¥
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FurnitureWorld ããã®åç
Thank you for taking the time to share your experience. We're delighted to hear that the ordering process was smooth, with clear communication every step of the way. It's great to know the courier kept you well informed and that your item arrived safely and as expected. We're especially pleased that you're happy with the quality of your purchase. We truly appreciate your feedback and hope to welcome you back again soon.
Great experience despite item being returned
My delivery was fast and the guys who brought it up 2 floors were respectful and friendly. After they had left I had doubts whether the unit was the right colour as it looked much lighter than my other pieces. I contacted customer services and my email was forwarded to Rachael who agreed there was quite a difference and agreed to look into it. There were 2 different shades and the code was correct for the darker one so they offered me either a new unit or a discount. I asked if I could simply return it and she couldn't of been more helpful. We packaged it back up and it was collected a couple of days later (these delivery men were not as good and bumped the unit down every stair of the 2 floors which was worrying for us as we wanted it to return in the perfect condition it was delivered in). We reported this back and we received a full refund withing a day. So a great experience even though we ended up not buying anything!
2026幎6æ15æ¥
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FurnitureWorld ããã®åç
Thank you for taking the time to share such a detailed review. We're delighted to hear that your initial delivery was prompt and that our delivery team were respectful and friendly.
We're also pleased that Rachael was able to assist you throughout the process. Providing the right solution when things don't go as expected is incredibly important to us, and we're glad she could help arrange the return and refund quickly and efficiently.
We sincerely apologise for your experience with the collection team and appreciate you bringing this to our attention. Your feedback has been noted and will be shared with the relevant team to help us improve our service.
While we're sorry the furniture wasn't the right match for your home, we're grateful for your kind comments about our customer service. We hope we'll have the opportunity to welcome you back to Furniture World in the future.
Appalling experience from start to finish!!
Our nightmare with Furniture World Truro began in October 2025 when we ordered two La-Z-Boy sofas after finding they were significantly cheaper than anywhere else. Looking back, the saving simply wasn't worth the stress, inconvenience, and incompetence that followed.
We were told from the outset that delivery would take several months, which was fine. However, once those months passed, the problems began. I repeatedly had to chase Furniture World for updates. Promised delivery dates came and went without explanation, and communication was poor throughout.
When the sofas finally arrived, things got even worse. The delivery company, V1 Distribution, walked through our home wearing outdoor shoes on brand-new carpets, unpacked the sofas, left them in pieces across the living room floor, and attempted to leave behind a mountain of packaging. Only after an argument did they agree to remove it.
Unfortunately, the problems didn't end there. One sofa arrived scuffed and required a technician visit. We had to rearrange our lives and wait in for the repair. Shortly afterwards, a large bulge appeared in one of the seat cushions due to a manufacturing defect. Yet again, we had to wait in for another technician, who confirmed it was an inherent fault and advised us to take the matter up with Furniture World.
Furniture World agreed a replacement was needed, but informed us we would have to wait over three more months. Once again, I spent months chasing updates before eventually receiving a delivery date.
The replacement delivery was beyond belief.
V1 Distribution arrived, removed the faulty sofa and left it on my driveway while bringing the replacement inside. It quickly became obvious they had delivered the wrong sofa altogether. When I pointed this out, the discussion became heated. The delivery crew then literally ran down my driveway, jumped into their van, and drove away, leaving me with my old sofa on the drive, the incorrect replacement dumped in my living room, and an enormous crate left outside.
As Furniture World was closed for the bank holiday, there was nobody available to help. My 80-year-old friend had to assist me in moving the unwanted sofa into my summer house for safekeeping while we brought the old sofa back into the house.
At that point, enough was enough. I requested a full refund and insisted that V1 Distribution never set foot on my property again. Eventually another courier collected all three sofas, leaving us with no furniture at all.
Unable to trust Furniture World again, we went to DFS. The difference was astonishing. Excellent communication, professional staff, a fast turnaround, courteous delivery drivers who unpacked everything, positioned the sofas exactly where we wanted them, and removed all packaging. It showed exactly how furniture retail should be done.
In total, my dealings with Furniture World generated more than 50 emails and countless phone calls. Throughout the process, I was repeatedly assured that a goodwill gesture would be offered once everything was resolved. Those promises turned out to be completely empty. Once the refund was issued, I was bluntly told that was the end of the matter.
To add insult to injury, I then had to deal with a late payment issue caused after the finance agreement was cancelled. More time, more chasing, and more stress.
Furniture World may look attractive on price, but my experience was one of poor communication, repeated delays, faulty products, disastrous deliveries, broken promises, and a complete lack of customer care when things went wrong.
The moral of the story? Sometimes the cheapest option ends up being the most expensive in terms of time, frustration, and aggravation. I would never use Furniture World again and would strongly advise others to think very carefully before ordering from them.
2026幎6æ17æ¥
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FurnitureWorld ããã®åç
We are disappointed to read your review, particularly as our records and email correspondence reflect a different picture of our dealings with you.
While there was ongoing communication regarding your order, we do not agree with the suggestion that there were in excess of 50 emails exchanged. Throughout the process, we remained in contact and provided regular updates whenever information became available.
We fully acknowledge that there were issues with your order; however, these arose as a result of manufacturing faults, which were addressed by La-Z-Boy. As the retailer, we worked closely with the manufacturer to achieve a satisfactory resolution and to support you throughout the process.
Ultimately, replacement sofas were supplied, and you later decided that you wished to return these for a full refund, which was arranged. Discussions regarding a goodwill allowance took place at a stage when you were considering retaining the sofas. However, no agreement was reached regarding compensation beyond the value of the goods, particularly as the replacement sofas were subsequently returned for a full credit.
With regard to the finance agreement, this matter was not caused by us. The agreement was cancelled within the required timescales and, as we understand it, the finance company subsequently advised you that a direct debit had not been collected due to an administrative error on their part.
We are proud to have many satisfied customers and always endeavour to resolve issues fairly and professionally. However, we do not believe it is reasonable to provide additional compensation in circumstances where a full refund has already been issued. During our discussions, you indicated that you would leave a negative review if further compensation was not offered, and it is disappointing that this has now occurred.
We remain committed to providing excellent customer service and to resolving any genuine concerns in a fair and reasonable manner.
Always excellent service
My experience ordering in store with Candice was excellent. They are always happy to help but also to let you look round under your own steam. As soon as I parked up they were readying the ramp so I could wheel into the store easily. This was greatly appreciated.
I have purchased various items from the Newquay store over the years and would recommend them highly.
2026幎6æ18æ¥
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FurnitureWorld ããã®åç
Thank you for your wonderful review and for your continued support over the years. We're delighted to hear that Candice provided such excellent service and that you appreciate our team's approach of being on hand to help while also giving you the space to browse at your own pace.
It's especially pleasing to know that our team were ready to assist with the ramp as soon as you arrived. We always strive to make our stores as welcoming and accessible as possible, so your kind feedback means a great deal.
Thank you for your recommendation and for choosing Furniture World Newquay time and again. We look forward to welcoming you back soon!
I will be back to buy again!!
I cannot recommend Furniture World enough, specifically Rachael, the Online Sales Administrator. From the very first moment I contacted customer service, they were incredibly accommodating, professional, and efficient.
Throughout the entire process, Rachael went above and beyond to deal with all my requests and kept me updated every step of the way. Even though I unfortunately had to cancel my order in the end, the process was handled with such grace and speed. Rachael quickly confirmed the cancellation and proactively contacted the finance provider, V12, to ensure my agreement was cancelled and my deposit was refunded immediately.
It is rare to find such high-quality customer service these days, especially when things don't result in a final sale. If you want to be treated like a valued customer, look no further than Rachael and the team at Furniture World!
2026幎5æ5æ¥
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FurnitureWorld ããã®åç
Thank you so much for your incredibly kind words and recommendation. Weâre absolutely delighted to hear about your experience with Furniture World, and especially the exceptional service provided by Rachael.
Rachael takes great pride in looking after our customers, so itâs wonderful to hear how accommodating, professional, and proactive she was throughout your journey with us. Even though your order didnât go ahead in the end, we firmly believe every customer deserves the highest level of care and support, and weâre pleased that Rachael ensured everything was handled smoothly and efficiently for you.
Your feedback means a great deal to us, and weâll be sure to pass your lovely comments on to Rachael and the wider team. We truly appreciate your support and look forward to welcoming you back to Furniture World in the future.
Kind regards,
Furniture World
Excellent service
We had fantastic service from this company after buying a bed through them via silentnight. Unfortunately silentnight used a highly disorganised and incompetent delivery company who had been paid to put our bed together but refused to do so when they brought it. I called furniture world who liaised with silentnight and the delivery company on our behalf and immediately refunded the delivery and assembly cost as we had to put the bed together ourselves. We recognise that problems occur but it is the measure of a quality business that they swiftly and efficiently dealt with the issue. Brilliant service. Will definitely use again and would highly recommend.
2026幎5æ1æ¥
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FurnitureWorld ããã®åç
Thank you for taking the time to leave such a thoughtful review. Weâre delighted to hear that you received fantastic service from our team, even in challenging circumstances.
Weâre very sorry that the delivery experience arranged through Silentnight did not meet the standard you deserved. While we understand that issues can occasionally arise, we always want our customers to feel fully supported throughout the process. Weâre pleased that our team was able to step in quickly, liaise with Silentnight and the delivery company on your behalf, and arrange an immediate refund for the delivery and assembly service.
Your understanding and kind comments mean a great deal to us. Providing swift, efficient support when things donât go to plan is incredibly important to us, so itâs wonderful to hear that this made a positive difference to your experience.
Thank you again for your recommendation. We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Furniture World
Had a really good experience at theâŠ
Had a really good experience at the Plymouth branch having had a faulty sofa delivered by a different company There was no pressuring or hard sell in fact they couldnât have been more helpful generally when I needed it especially Don Johnson who didnât mind I made three visits to be sure! More than happy to recommend this shop it makes a great change from others Iâve dealt with recently
Thank you very much canât wait to actually enjoy the furniture now itâs arrived Well done
2026幎4æ8æ¥
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FurnitureWorld ããã®åç
Thank you for your wonderful feedback.
Weâre delighted to hear that you had such a positive experience at our Plymouth store, especially after your previous experience elsewhere. Itâs great to know that you felt supported without any pressure, and that Don provided helpful, patient service across your visitsâheâll be really pleased to hear your kind words.
We truly appreciate your recommendation, and weâre so glad your new furniture has now arrived and is ready to be enjoyed.
Thank you again for choosing us, and we look forward to welcoming you back in the future.
Frustrating experience
Terrible experience from start to finish. We purchased a mattress back in December and were forced to wait over two months for delivery. When it finally arrived, we were shocked to discover it was a floor model, despite being clearly sold to us as brand new.
After complaining, customer service arranged a replacement⊠only to send another floor model! At that point it was obvious this wasnât a mistake, but a complete disregard for customers. Instead of taking responsibility, theyâve refused any form of compensation.
This has been an incredibly frustrating and upsetting ordeal. The lack of honesty, professionalism, and basic customer care is astounding. I would strongly advise anyone to avoid this company entirely - youâre far better off spending your money elsewhere.
2026幎4æ9æ¥
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FurnitureWorld ããã®åç
Olivia
Your review is very misleading and does not provide a true reflection of the goods we supplied and the way your complaint was dealt with. The Sleepeezee mattress you ordered â is made to order so not despatched immediately. With regard to the sticker stating the mattress was a floor model, this was explained in a letter a copy of which was sent by Sleepeezee and forwarded to you, after your initial mattress was replaced. We took your complaint seriously.
The concern highlighted is that the original order and replacement order both had a sticker applied stating shop floor model. Please be reassured that this only highlights that additional quality checks were made on this item it is not nor ever has been a sticker to denote a âsecondâ.
We offered you a generous allowance to keep the mattress, bearing in mind it was brand new, with no faults. At any point you could have requested uplift for full credit â you chose the allowance. We are a well established, family run business and take our customer service seriously, your review suggest otherwise.
On arrival at the store we were greetedâŠ
On arrival at the store we were greeted by Kevin before browsing the great selection of sofas.
Great customer service deserves a review in order to let other people know the best places to shop and that is what we received today in Furniture World.
Kevin was friendly, but professional and very knowledgeable about the furniture, without being âpushyâ.
We left the store after ordering a new sofa and so glad they were recommended to us.
2026幎4æ7æ¥
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FurnitureWorld ããã®åç
Thank you so much for your wonderful review!
Weâre delighted to hear that you had such a positive experience with Kevin. He takes great pride in offering friendly, professional, and knowledgeable service, so itâs fantastic to know he made you feel comfortable and supported without any pressure.
Itâs also great to hear you enjoyed browsing our sofa selection and found the perfect one for your homeâwhat an exciting purchase!
We truly appreciate you taking the time to recommend Furniture World, and we look forward to welcoming you back again in the future.
I have just ordered Furnature online
I have just ordered Furnature online. I had not received an email and went onto the online chat, I got Matt from Turo and he immediately sent me a confirmation email on Easter Monday (bank holiday)! Really friendly and nice to speak to! Thanks for all your help Matt, superb service.
2026幎4æ6æ¥
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FurnitureWorld ããã®åç
Thank you for taking the time to leave such a kind review!
Weâre so pleased to hear that Matt was able to assist you so quickly, especially on a bank holiday. Providing prompt and helpful service is something we pride ourselves on, so itâs fantastic to know Matt made such a positive impression.
Weâll be sure to pass on your lovely feedback to himâheâll be delighted to hear it.
Thank you again for your support, and we hope you enjoy your new furniture!
Exceptional service from Furniture World
Exceptional service from Furniture World.
TV cabinet delivered well packaged and a really
nice piece of furniture. So happy with it just as it was described on line. Delivery first class. Would definitely recommend this company.
2026幎3æ31æ¥
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FurnitureWorld ããã®åç
Thank you for your fantastic review!
Weâre delighted to hear that youâre so pleased with your new TV cabinet and that it lived up to your expectations from online. Itâs great to know it arrived well packaged and that our delivery service met the mark too.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
We hope to see you again at Furniture World in the future!
Excellent service
Excellent service, brilliant products, fast delivery, value for money.
2026幎3æ12æ¥
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FurnitureWorld ããã®åç
Thank you for your 5-star review.
Weâre delighted to hear you were pleased with the service, product quality, and delivery speed. Itâs great to know you felt you received good value for money as well.
We really appreciate your feedback and hope to welcome you again in the future.
Happy Customer
I ordered the furniture. It was delivered early. Happy with the quality. Found this to be £200 cheaper than with a competitior. The furniture just had a different name. Happy customer.
2026幎3æ18æ¥
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FurnitureWorld ããã®åç
Thank you for your great feedback!
Weâre so pleased to hear youâre happy with the service, products, and delivery. Offering quality furniture at great value, with a smooth and speedy experience, is exactly what we aim for.
We really appreciate your support and hope to welcome you back to Furniture World again soon!
Poor customer service
I ordered a bed in November 2025 with an expected delivery of March 2026. I had no updates throughout this time about the status of my delivery and when I called to gain an update on the delivery day I didn't receive a call back. When the delivery date had passed I contacted them again to be told the bed was stuck in a container due to the war to which they advised the delay would be significant and stated 'not sure what you want to do'. I appreciate delays happen but to receive absolutely no updates or communication is really poor and unprofessional. I have since called the order and gone elsewhere.
2026幎3æ13æ¥
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FurnitureWorld ããã®åç
I can see looking at your order that there was an extremely long lead time on the bed frame when you initially ordered. I can see notes on your order that you were updated regarding delays on the bed frame arriving. The further delay of the container into our supplier due to the war in the Middle East is beyond our control. Our online sales team are professional and would have offered you the option of cancelling your order or waiting for the bed frame to arrive â we wonât second guess what a customer wants to do.. I understand that you chose to cancel the order which is your right.
I had my furniture delivered
I had my furniture delivered. The men were lovely and even offered to help put up the wardrobe with no added expense. Fabulous service very happy :)
2026幎3æ18æ¥
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FurnitureWorld ããã®åç
Thank you for your lovely review!
Weâre so pleased to hear you had a great delivery experience and that our team went the extra mile to help with your wardrobeâwhat a difference that makes!
Weâll be sure to pass your kind words on to the delivery team. Itâs fantastic to know youâre so happy with the service.
Thank you again for choosing Furniture World ð
Worst furniture - would not recommend
The worst furniture I have ever bought. Majority of the parts needed re-work as holes were not drilled deep enough meaning screws could not bite into intended parts. Some milled and drilled holes looked like they had been machined by a school class. Most pre-fitted fixings needed removing and placing in the correct position, there are quality control stickers littered over the parts but QC must be blind. Furniture World sent two left legs for one chair leaving us with more hassle, lady in the phone wasnât interested as it was almost five and said to send an email. Would not recommend.
2026幎3æ13æ¥
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FurnitureWorld ããã®åç
I am sorry that you feel we havenât dealt with your service issue well. Looking at your order notes you contacted us on Monday 16th March to let us know you were disappointed and had the issues you mention in your review - we always ask customers to e-mail and attach photographs to avoid any misunderstanding. We replied the same day asking for some further information to enable us to take this up with the manufacturer/supplier. We currently have an open service on the bar stools which we have raised with the supplier. We donât manufacture the items and therefore when something like this happens we have to revert back to the manufacturer/supplier. We always offer the customer the opportunity to cancel the order if the goods are faulty or to request a replacement â I believe a review stating that you wouldnât recommend us is unfair given that we are trying to resolve an issue you raised only four days ago and this process is ongoing. We will be in touch to see how you wish to proceed.
Should be 5 but wanted to make sureâŠ
Should be 5 but wanted to make sure people new this was a genuine review, Mike came out to price up how much it would be replace the carpets and vinyl floors, good price and a fab job, used this branch numerous times, I live in the midlands and gave me piece of mind, would definately recommend.
2026幎3æ7æ¥
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FurnitureWorld ããã®åç
Thank you so much for taking the time to leave this detailed review! Weâre thrilled to hear that Mike provided excellent service and that you were happy with the pricing and quality of the work. Itâs fantastic to know that our team has earned your trust, even from the Midlands! Your recommendation means a lot to us, and we look forward to helping you again in the future.
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