My mother and I had the pleasure of dealing with Ollie when we went to the Truro store to purchase an adjustable bed. Ollie is extremely patient and knowledgeable his main concern is making sur... ãã£ãšèŠã
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Absolutely amazing service from Zia Roberts at Furniture World. As we are based in the Channel Islands the whole process is somewhat trickier when ordering but Zia's knowledge, helpfulness and speed... ãã£ãšèŠã
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The worst furniture I have ever bought. Majority of the parts needed re-work as holes were not drilled deep enough meaning screws could not bite into intended parts. Some milled and drilled holes look... ãã£ãšèŠã
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Ordered my item and straightaway received an email informing me of the next steps and the expected delivery date. Item was delivered by courier and they were great with phone calls and texts letting m... ãã£ãšèŠã
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Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, weâve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence. We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success onlineâacross marketplaces like Amazon and eBayâhas been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse. Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home.
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Unit 1, Cardrew Way, Cardew Ind Est, TR15 1PL, Redruth, è±åœ
- 01209 210080
- sales@furnitureworld.co.uk
- furnitureworld.co.uk
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Fantastic service
We took delivery of two swivel chairs but one of the seats had a problem. A man was sent down to check it out the next day and he ordered a new seat which arrived very quickly and was perfect. I would like to compliment the staff in Truro for an excellent service in both the purchasing, delivery and sorting out a problem immediately with no hassle. It makes a change these days to have such wonderful kind service. Thank you so much.
2025幎9æ26æ¥
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FurnitureWorld ããã®åç
Thank you so much for your lovely review! We're delighted to hear that youâre happy with your new swivel chairs and that our Truro team were able to quickly resolve the issue for you. We take great pride in providing a smooth and hassle-free service from start to finish, so itâs wonderful to know this was reflected in your experience. Weâll be sure to pass your kind words on to the team â theyâll really appreciate it!
We went to numerous shops in CornwallâŠ
We went to numerous shops in Cornwall and only Ian in furniture world Truro addressed my size and build in buying the correct size sofas, even guiding us away from more expensive ones that wouldnât suit, took his time with no pressure and so we went back and bought, great selection of products here, well worth the visit
2025幎10æ11æ¥
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FurnitureWorld ããã®åç
Thank you so much for your kind words! We're delighted to hear that Ian was able to help you find the right sofas and offer honest, pressure-free advice. It's great to know his guidance made your shopping experience enjoyable and worthwhile. We really appreciate you choosing to return to us â enjoy your new sofas, and we hope to welcome you back again soon!
Wonderful service
Wonderful service.
Bought some new leather kitchen stools. Not only were they amongst the cheapest of this particular stool we found online. But delivery was speedy, and the stools were perfect!
But above all, the customer service we received from Samantha and Zia was incredible. Rectified a problem (of our making, not Furniture World) without question and extremely speedily.
Couldn't recommend more highly, thank you for such a brilliant experience
2025幎9æ13æ¥
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FurnitureWorld ããã®åç
Thank you so much for your kind words and wonderful feedback. Weâre delighted to hear that youâre pleased with your new leather kitchen stools and that the delivery was speedy. Itâs especially great to know that Samantha and Zia were able to provide such outstanding customer service and assist you so quickly. We truly appreciate your recommendation and look forward to welcoming you again in the future.
What a really nice bunch of people
Great service from start to finish, always kept us informed of our sofa journey, friendly staff , George especially at Truro, with a special mention to the ware delivery team for helping out , went beyond.
Thank you
2025幎9æ18æ¥
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FurnitureWorld ããã®åç
Thank you for your lovely feedback. Weâre so pleased to hear that you were kept well informed throughout your sofa journey and that our team made the process smooth from start to finish. Itâs wonderful to know that George at Truro and our warehouse delivery team went above and beyond to help â weâll be sure to share your kind words with them. We hope you enjoy your new sofa and look forward to welcoming you again in the future.
Great service and quality sofas.
We were looking at getting 2 new sofas.We were met by Don Johnson,really helpful and a no pressure at all.
We were made aware of special offers and sale items.
Decided to purchase 2 G plan sofas.
The experience was 1st class,delivery was 2 man team,very courteous and an excellent experience.
Kept up to date with delivery from Redruth customer services.
2025幎9æ5æ¥
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FurnitureWorld ããã®åç
Thank you for your wonderful review. Weâre delighted to hear you received great service from Don and that his no-pressure approach helped you find the perfect G Plan sofas. Itâs also fantastic to know that our customer service team kept you updated and that your delivery was handled courteously by our two-man team.
We truly appreciate your kind words and look forward to welcoming you again in the future.
Canât that Matt and Ruth enough fromâŠ
Canât that Matt and Ruth enough from furniture world Truro.
I placed and order for a LHF sofa from the first inquiry on the website i spoke from Matt from start to finish . I canât praise him enough his communication skills are 10/10 .
Received my sofa exactly what I wanted only to find I placed the order for the wrong corner sofa I needed RHF . Matt spoke with Ruth in head office who has authorized a replacement (correct ) sofa to be ordered not many companies would do this . They totally go above and beyond . Thanks again to you , your hard work doesnât go unnoticed 𥰠Danielle
2025幎9æ2æ¥
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FurnitureWorld ããã®åç
Thank you so much, Danielle, for sharing your experience. Weâre delighted to hear that Matt guided you so well from your first enquiry through to delivery, and that Ruth was able to help resolve the issue quickly and smoothly. Weâre proud to have a team who go above and beyond to ensure our customers are happy, and itâs wonderful to know their efforts didnât go unnoticed.
We hope you enjoy your new sofa, and we truly appreciate your kind words. ð
Broken dining chair
Took our broken dining chair to the store where we bought it about twenty years ago. Despite the chair being out of production the staff members were extremely helpful and supportive, offering advice regarding repair/replacement solutions. Five stars to you and thank you both.
2025幎8æ28æ¥
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FurnitureWorld ããã®åç
Thank you for your wonderful review. We're delighted to hear that our team were able to offer helpful advice and support, even after so many years. Weâll be sure to pass on your kind words and really appreciate your five-star rating!
After my chaise sofa was too large toâŠ
After my chaise sofa was too large to go through my hallway, Don came to my flat on the day, and was so helpful. They couldn't do enough when I went back to the store. I had the option of full refund, choose another suite, they also offered to have the large chaise sofa to be dismantled and rebuilt in my front room, or I could have my window taken out. It's rare to have such support and options given. Ben and Kevin were fantastic, which made a stressful situation more bareable. I had my window taken out, and Don (on his day off) came to my flat to help the removal guys to ensure the delivery went smoothly. Ben remained in communication with me from the initial delivery date, to the re delivery date. I can't thank furniture world staff enough, fabulous customer service, 5 â
2025幎8æ22æ¥
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FurnitureWorld ããã®åç
Thank you so much for taking the time to share your experience. Weâre delighted to hear that Don, Ben, and Kevin were able to turn what could have been a stressful situation into a smooth and positive outcome. Itâs wonderful to know their support, communication, and dedication â even going the extra mile on a day off â helped ensure your new sofa was delivered successfully. We truly appreciate your kind words and 5â feedback, and weâll be sure to pass your comments on to the team. Enjoy your new sofa, and thank you again for choosing Furniture World!
Excellent service
Matt was responsive and helpful from
the moment I first looked at the website. Throughout the entire process he was so helpful.
2025幎8æ8æ¥
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FurnitureWorld ããã®åç
Thank you for your lovely feedback. Weâre so pleased to hear that Matt was responsive and helpful from the very start and supported you throughout the whole process. Weâll be sure to pass on your kind words to him â heâll be delighted to know his efforts made such a positive difference.
Dreadful , never again
Very poor quality furniture from China , some of it arrived( after months waiting ) smashed to pieces , the only item I kept is broken after 4 months . Customer service is useless , overcharged me by £200 , initially refused to discuss it then tried to divert me to the finance company. Total failure to rectify the broken item , claimed no knowledge of the email i'd sent then 30 seconds later claimed they'd sent a replacement which conveniently must have got lost in the post. The woman I spoke to today is in the wrong job , patronising and continuously shouting over me and then threatened to put the phone down if I carried on interrupting her . Spoke to me like I was 5 years old. Its been a nightmare from start to finish !
2025幎8æ13æ¥
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FurnitureWorld ããã®åç
Jeanette â this review is very disappointing and is not a true reflection of our interaction yesterday or the service you have received. You placed a couple of orders with us in February and March. The quality of the furniture was not in question. Your original order was delayed due to you being in hospital and not being able to take delivery. You then subsequently cancelled one item but refused delivery on the other item you didnât want. The changes were made at different times.
The item you say is already broken is a metal handle and we asked if you would like us to send you a replacement. This was sent out. You didnât say it hadnât arrived so out of courtesy we have popped another one in the post for you today.
Your second order was subject to transit damage, and we offered you a replacement or a refund. You accepted the latter. The furniture was not faulty or poor quality and is subjected to rigorous quality control in Vietnam where it is made.
Regarding us overcharging you, I can see that there is an amount due back to you of £199 which I have sorted this morning with the finance company. Unfortunately, this was missed due to you refusing delivery of the last item on your order, rather than cancelling it.
A huge selection of beds and sofas
A huge selection of beds and sofas. The service is just right - not pushy at all, but knowledgeable and amenable.
Good prices.
I would recommend to others without any hesitation!
2025幎8æ8æ¥
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FurnitureWorld ããã®åç
Thank you for your kind words! Weâre delighted you enjoyed our wide selection of beds and sofas and found our team helpful and knowledgeable without being pushy. Itâs wonderful to hear you appreciated our prices, and weâre thrilled you would recommend us to others. We look forward to welcoming you back to Furniture World soon!
After purchasing a table and chairs aâŠ
After purchasing a table and chairs a few weeks ago I had a problem extending the table. I telephoned the Truro shop and Ollie was very helpful and when the problem couldnât be solved over the phone he came to my address within half an hour it was all sorted. Great service.
2025幎8æ6æ¥
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FurnitureWorld ããã®åç
Thank you for sharing your experience. Weâre so pleased to hear Ollie was able to assist you quickly and resolve the issue with your table. Providing friendly, efficient service is something we take pride in, and your feedback will be shared with Ollie and the team at our Truro store. We hope you continue to enjoy your new table and chairs!
Matt at furniture world Truro was aâŠ
Matt at furniture world Truro was a brilliant help! Itâs much easier to go in to store and talk to someone. Thank you Matt for helping us find our new sofa.
2025幎8æ6æ¥
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FurnitureWorld ããã®åç
Thank you so much for your kind words! We're thrilled to hear that Matt at our Truro store was such a great help in finding your new sofa. We completely agree â there's nothing like speaking with someone in person to make the process smoother. Weâll be sure to pass your thanks on to Matt. Enjoy your new sofa!
EXCEPTIONAL IN EVERY WAY
Such a wonderful shopping experience. So much nicer to shop in a family run business rather than the soulless big boys. Kevin was absolutely fantastic. So relaxed, no pressure when choosing a sofa. We then also needed to get a new mattress and George was equally amazing with his expertise and friendly nature. Don made us good coffee and Daisie was great in helping us choose colours! So all in all a real family effort!! Thankyou so much X
2025幎8æ2æ¥
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FurnitureWorld ããã®åç
Thank you so much for your kind words and for taking the time to share your experience! We're so pleased you enjoyed shopping with us â itâs lovely to hear how much you appreciated the family-run feel and personal service. Kevin, George, Don, and Daisie will be absolutely delighted with the mention â they each play a big part in what makes our team special. We hope you love your new sofa and mattress, and weâd be thrilled to welcome you back anytime.
Excellent customer service
Excellent customer service. We ordered a tv unit and less than 48 hours later it was delivered! Excellent packaging however unfortunately it was damaged goods inside the excellent packaging. We were disappointed and contacted Furniture world by email. The same day we received an offer of acceptance with 25% refund or exchange. We couldnât face repackaging and the hassle so we accepted the offer and my husband mended it. It hardly shows really. Each email was replied to promptly. Thank you Jade for your help.
2025幎7æ30æ¥
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FurnitureWorld ããã®åç
Thank you for taking the time to leave us a review. We're so sorry to hear your TV unit arrived damaged â that's never the experience we want for our customers. However, we're glad Jade was able to assist you promptly and help resolve the issue to your satisfaction. We truly appreciate your understanding and are pleased to hear the damage was minor and has now been repaired. Thank you again for your kind words and for choosing Furniture World!
I bought enough pieces to furnish 6âŠ
I bought enough pieces to furnish 6 hotel bedrooms after sampling some before going back and purchasing the remaining.
The reason I went back and bought more was because of the quality of the furniture, but also the way Zia went out of her way to provide the levels of service that gave me the confidence to give them my business.
The delivery teams were helpful and polite, having been upgraded to the two man white glove service, who then delivered every piece to each room, built, and then took away the packaging.
There were a couple of pieces that arrived damaged, but Zia quickly had replacements arranged and removed stresses.
I cannot recommend them highly enough.
2025幎7æ28æ¥
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FurnitureWorld ããã®åç
Thank you so much for your fantastic feedback! We're thrilled to hear you were so pleased with the quality of the furniture and the service you received. Zia will be especially delighted to know her efforts made such a positive impact â sheâs a valued member of our team and always goes the extra mile. We're also glad our delivery team made the process smooth and stress-free for you. It's great to hear that even when a couple of items arrived damaged, we were able to resolve things quickly and efficiently. Thank you again for your trust and recommendation â it means a great deal to us!
I expected to have to wait 2 months forâŠ
I expected to have to wait 2 months for the furniture to arrive. However, after being notified that it had arrived on 9 July, I have today (29 July) been contacted by the delivery service and informed that the first date for delivery is 7 August, despite having notified Furniture World that I am away from 2-16 August. Furniture World have washed their hands for any responsibility for delivery and I now won't receive the furniture until late August at the earliest. It was ordered on 10 May. I will not use them again.
2025幎7æ29æ¥
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FurnitureWorld ããã®åç
Your order came into stock more quickly than we expected (our estimated date was 22/8) which is why the delivery team from Gallery Direct have been in touch. This supplier does their own direct home deliveries. Unfortunately because they contract a 3rd party courier they are unable to ensure your items will arrive before you go on holiday, even though we have requested this. We are always very open and honest about delivery times and if a delay is too long you are always welcome to request a refund.
DON'T BUY MARBLE FROM THEM.
DON'T BUY MARBLE FROM THEM.
Replacement marble table top also arrived BROKEN and upon further inspection we found it was already repaired previously. 3 months wait for yet another disappointment.
This was 3 out of 3 items had to be replaced, sadly.
So for 3 different items we are now scheduling the 7th delivery with 4 of them are replacements.
Very poor finish in general, it was a huge mistake to go with this brand.
2025幎7æ28æ¥
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Ben the bed sales specialist inâŠ
Ben the bed sales specialist in Plymouth was very helpful and informative about mattresses
And the service was first class
2025幎7æ24æ¥
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FurnitureWorld ããã®åç
Thank you for your lovely feedback! Weâre delighted to hear that Benâs knowledge and helpful advice made your visit to our Plymouth store a great experience. Providing first-class service is what we strive for, and itâs wonderful to know Ben delivered just that. Weâll be sure to share your kind words with him!
Kevin made our visit to your shop easy
Kevin made our visit to your shop easy, comfortable and simple. We chose our items and were not pressured in any way, he was very helpful.23
2025幎7æ23æ¥
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FurnitureWorld ããã®åç
Thank you for sharing your kind feedback! Weâre so pleased to hear that Kevin made your visit easy and stress-free. Weâre proud of his helpful, no-pressure approach and will be sure to pass on your thanks to him. We hope you enjoy your new furniture and look forward to seeing you again in the future!
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