After a previous poor experience with the ‘Too good to go’ bag and a rude staff member in the Putney store I haven’t visited in some time. As an Orthodox Christmas treat I thought I’d try again. Big m... もっと見る
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Piutney store is cold, uncomfortable and cramped. Stale bread, broken coffee machine and poor quality pastries. All served at exorbitant prices.
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It was a quiet afternoon so looked as if closing. I asked the female member of staff if the shop was open. No reply or greeting. Very glum face; no smiles. Rather off putting to say the least. In... もっと見る
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Gail’s bakery Putney. Horrible, I repeat, horrible, sausage rolls that can’t be warmed up, seats that make your back ache, tea where you can see the bottom of the cup, almost, it’s so weak. A complet... もっと見る
企業が回答しました
企業情報
当該企業による記述
Dedicated to the craft of baking. Available to buy in-bakery, online at https://order.gailsbread.co.uk and on Waitrose, Ocado, Deliveroo, Gorillas and Amazon Fresh.
連絡先
5 Lacy Road, SW15 1NH, London, 英国
- 2087803127
2.5
期待以下
6件のレビュー
ネガティブなレビューの 59％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Poor value - no bread in bag despite loaves on shelf in shop at closing time
After a previous poor experience with the ‘Too good to go’ bag and a rude staff member in the Putney store I haven’t visited in some time. As an Orthodox Christmas treat I thought I’d try again. Big mistake! There was no bread in the £7.50 bag despite there being several loaves on the shelf just before closing time. This was despite the website offer stating the bag normally comprises 70% bread. I asked the staff member if I could swap as I’d really hoped for bread but she was unhelpful. I can only imagine she wanted it for herself. I’m done with Gail’s, its surly staff and over priced offer. Looking online I now see I’m not the only person disappointed with the poor value offer.
2026年1月7日
自発的なレビュー
GAIL's Bakery - Putney からの回答
Hello there, thank you for taking the time to review our bakery. We are sorry to learn about your experience: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
Piutney store is cold
Piutney store is cold, uncomfortable and cramped. Stale bread, broken coffee machine and poor quality pastries. All served at exorbitant prices.
2025年12月23日
自発的なレビュー
GAIL's Bakery - Putney からの回答
Hello Mike, thank you for taking the time to review our bakery. We are sorry to learn about your experience: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
Putney
It was a quiet afternoon so looked as if closing. I asked the female member of staff if the shop was open. No reply or greeting. Very glum face; no smiles. Rather off putting to say the least. In France where we live personnel are trained to greet customers.
Only upside is dogs are allowed but no water bowl was offered
2025年8月16日
自発的なレビュー
GAIL's Bakery - Putney からの回答
Hi Vanessa, thank you for taking the time to review our bakery. We are sorry to learn we missed the mark during your visit, please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss this further.
https://gailsbread.co.uk/order/
Gail’s bakery Putney
Gail’s bakery Putney. Horrible, I repeat, horrible, sausage rolls that can’t be warmed up, seats that make your back ache, tea where you can see the bottom of the cup, almost, it’s so weak. A complete waste of money. Don’t bother
2025年8月7日
自発的なレビュー
GAIL's Bakery - Putney からの回答
Hello there, thank you for taking the time to review our bakery. We are sorry to learn about your experience: please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss your feedback further.
https://gailsbread.co.uk/order/
Putney Branch need to employ…
Putney Branch need to employ professional and kind staff. Not treating customer with poor professionalism. Staff member instead of helping customer, treating customer with zero respect and looking at them as customer is dumb. Plus not giving the right items to customer and providing cold hot drink when annoyed.
2025年3月18日
自発的なレビュー
GAIL's Bakery - Putney からの回答
Hello Kayan, thank you for taking the time to review our bakery. We are sorry to learn we missed the mark during your visit, please get in touch with our central Customer Experience Team via https://gails.com/pages/contact [https://gails.com/pages/contact,] quoting this review so that we can identify your feedback. We'd appreciate the opportunity to discuss this further.
What is the point of click and collect
What is the point of click and collect?
Ordered a loaf of bread late this morning and put a collect time of 1.20pm which was accepted. Turned up on time only to be told that they didn’t have the loaf I ordered!! What a waste of time. To add insult to injury they said they had tried to call me. No missed calls on my phone of course. How is click and collect different from just turning up as a usual customer
2024年4月13日
自発的なレビュー
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