Order not received
Order not received. Cannot contact by email or phone. Says contact by chat but there isn't one. They have my money.
2026年6月22日
自発的なレビュー
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
企業情報
当該企業による記述
Welcome to Garden & Forest UK, your go-to destination for all things gardening and forestry! We are a passionate team of knowledgeable individuals, rooted in the heart of South Manchester, dedicated to bringing the beauty of nature to your doorstep. At Garden & Forest UK, we believe that gardens and forests are not just places, but a way of life. With years of experience under our belts, we take pride in offering expert advice, top-notch products, and exceptional customer service. Whether you're a seasoned green thumb or a budding enthusiast, we cater to all levels of expertise and have all levels of tools and machinery to suit. From vibrant flower beds to lush woodland and lawns, we have everything you need to maintain your outdoor space. Beyond our commitment to providing premium products, we are ardent advocates for sustainable practices. Emphasizing eco-friendly alternatives and responsible gardening techniques, we strive to nurture not only your green spaces but the planet as well. At Garden & Forest UK, our journey is intertwined with yours. We take great joy in being a part of your gardening and forestry ventures. Whether you're seeking advice, looking for the perfect machine tool for the job at hand our team is always here to support and guide you. Our helpful and experienced team is here to answer any questions you may have.
連絡先
Unit H1, Tribune Avenue, WA14 5RX, Altrincham, 英国
- 01615318802
- sales@gardenandforest.co.uk
- gardenandforest.co.uk
2.3
期待以下
7件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very poor or no contact from Gardenandforest
No contact at all from Gardenandforest several email but nothing ! Buy local if you can that’s all I can say
A very disappointed P Knapper
2026年6月14日
自発的なレビュー
Garden And Forest UK からの回答
Hi P Knapper,
We're sorry to see your review.
Having reviewed your order, we can see it was only placed on Monday. You then emailed us on Tuesday afternoon and left this review the following evening.
We understand that customers expect prompt communication, however this review was left before we had a reasonable opportunity to investigate and respond to your enquiry. We have received no prior contact from you regarding any issue with the order outside of the email sent less than two working days ago.
As a small family-run business, we work hard to respond to all customer enquiries as quickly as possible and would always appreciate the opportunity to resolve any concerns before a 1-star review is posted.
DO NOT USE
Shocking. No communication. No one answers the phone, I’ve been waiting nearly two weeks for a part that was sold as ‘same day’ delivery. I think it may be a scam website?
2026年6月3日
自発的なレビュー
Garden And Forest UK からの回答
We're sorry to read your review.
Having reviewed your order, we can see that we contacted you by email on 3 June regarding an issue affecting your order and requested further information from you. Unfortunately, we did not receive a response to that email at the time, which contributed to the delay.
We understand that waiting for parts can be frustrating. However, we were disappointed to see suggestions that we may be a scam website, particularly as we had already attempted to make contact regarding the order.
Since then, we have been able to make contact and assist with resolving the issue, and we hope the outcome has been satisfactory.
Shocking lack of customer service
I have paid for 24hr delivery 3 days later still no items ! Tried to ring no answer, emailed no reply, contacted them on their website no reply !
2026年6月8日
自発的なレビュー
Garden And Forest UK からの回答
We're sorry to read your review.
We completely understand your frustration, particularly as you paid for a 24-hour delivery service.
Having reviewed your order, the parcel was dispatched from us as expected but unfortunately experienced a delay within the UPS network, which was outside of our control. Whilst carrier delays are rare, they can occasionally occur despite orders being processed and dispatched on time.
We had already been in contact with you regarding the delay prior to this review being posted and, as a gesture of goodwill, refunded the delivery charge due to the service not meeting expectations.
We always aim to provide the best possible service and appreciate that this delay was frustrating. We are sorry for the inconvenience caused and thank you for your patience whilst the matter was resolved.
order num 68733 never written a review…
order num 68733 never written a review good or bad on anyone but im making an exception here. ordered some parts for a chainsaw because it stated they were in stock and despatch within one or 2 days that was 18/05/26 no sign yet of anything ive tried 4 times to phone customer support it plays music for 15 minutes then cuts you off. sent an e-mail yesterday no reply if you click on order status it asks for a royal mail tracking order which i know nothing of.how am i supposed to sort wether im getting these parts or not. definatly will never use again it also says use our online chat service well i cant find that either.
2026年5月27日
自発的なレビュー
Garden And Forest UK からの回答
We're sorry to read your review.
Unfortunately, we have been unable to locate any order matching the order number provided (68733) within our system, nor have we been able to identify a corresponding customer record from the information available in this review.
As a result, we are unable to investigate the concerns raised regarding the order, delivery, emails, or telephone calls mentioned.
If you have left this review in error or if you are able to provide further details, please contact us directly at hello@gardenandforest.co.uk and we will be happy to investigate further.
At present, we cannot verify that this review relates to an order placed with Garden & Forest UK.
Superb Piranha leaf blower
Purchased a Piranha leaf blower from Garden & Forest UK, and I’m very impressed. Fast delivery, helpful team, and the blower works like a charm. Highly recommend!
2024年11月8日
自発的なレビュー
Excellent Service & Quality!
Excellent Service & Quality!
Bought a Berg go-kart from Garden & Forest UK, and it’s fantastic! Great customer service, fast delivery, and the go-kart is perfect—sturdy and so much fun. Highly recommend!
2024年11月1日
自発的なレビュー
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