Only have bought not sold yet (commission they are charging on the higher end of the spectrum) but the experience has been excellent so far. Friendly customer service, items are properly described on... もっと見る
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Website was easy to navigate through. My purchase went through and arrived in a timely manner. I asked a few questions via instagram messages and received replies within minutes. I am really happy wit... もっと見る
企業が回答しました
My experience of my first purchase was amazing. The store assistant was quick to respond sent me photos and videos of the bag I bought. I love the fact that they have different monthly instalments pla... もっと見る
企業が回答しました
Amazing shopping experience! Fast delivery, beautifully packaged, and my item arrived exactly as described. The quality is excellent, and the selection on the website is amazing. Great customer servic... もっと見る
企業情報
さまざまな外部ソースから提供された情報
The best selection of preloved luxury fashion items. Find authentic items from Chanel, Hermes, Christian Dior, Louis Vuitton, Prada, Gucci and so much more.
連絡先
Villa 596, Jumeirah Beach Road Dubai, Um Suquiem 1, Dubai, アラブ首長国連邦
- +971 4 3942753
- customercare@garderobe.ae
- garderobe.ae
4.8
優良
97件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
2020年1月1日
自発的なレビュー
Perfect service and fast delivery
2019年12月27日
自発的なレビュー
No one was able to reply to me when I…
No one was able to reply to me when I will receive my items. 5days later still nothing.
So where are my items??
2019年12月16日
自発的なレビュー
Garderobe からの回答
Hello Alfie,
Thank you for your feedback.
Many apologies for the inconvenience caused. It is our top priority to satisfy our customers in the best way possible. We are working on getting your items delivered to you ASAP!
Have you any queries or suggestions, please send us an email at customer care@garderobe.ae
It took a bit too long to get my…
It took a bit too long to get my purchase delivered
2019年12月10日
自発的なレビュー
Same day delivery failure
It would have been smooth if the website is updated with the current delivery options. I wanted a same day delivery so I placed my order before 10am as what the site stated but to my disappointment, i received a call telling me that it wasn;t possible since their office starts at 10 and the delivery guys come at 1pm. that option should have not been there in the first place. i suggest that they remove that from the website to avoid misunderstanding and further disappointing their clients. Friendly customer service though.
2019年11月14日
自発的なレビュー
Garderobe からの回答
Hello Love,
Thank you for your feedback. Apologies for the inconvenience caused!
We are working on how to make our delivery more smoother and easier for our clients, hope to serve you soon!
Have you any queries or suggestions, please send us an email at customercare@garderobe.ae
The staff got back to me within minutes…
The staff got back to me within minutes and on a Saturday. Great customer service.
2019年10月1日
自発的なレビュー
Only have bought not sold yet…
Only have bought not sold yet (commission they are charging on the higher end of the spectrum) but the experience has been excellent so far. Friendly customer service, items are properly described on website. Swift reimbursement in case of returns. The only point that is not so pleasant is the delivery fee, however, sometimes they will offer items that come with a code for free delivery.
2019年9月30日
自発的なレビュー
Bad experience at all
2019年9月8日
自発的なレビュー
Garderobe からの回答
Apologies for the inconvenience caused. It is our top priority to satisfy our customers in the best way possible.
Have you any queries or suggestions, please send us an email at customer care@garderobe.ae
Great service and thanks for being so…
Great service and thanks for being so helpful
2019年8月31日
自発的なレビュー
i have been shopping at Garderobe for a…
i have been shopping at Garderobe for a few years now. I love them.
2019年8月11日
自発的なレビュー
I recived the itmes so quickly and in…
I recived the itmes so quickly and in good conditions but got them without papers as discriped i am so upset with that
2019年8月9日
自発的なレビュー
Garderobe からの回答
Hello Fatima,
Apologies for the inconvenience caused!
Please note that some of our items do not come with papers but are 100% authentic. We take authenticity very seriously and do not endorse inauthentic luxury goods whatsoever!
You can request an in-house authenticity certificate from us and we will be happy to help you :)
Have you any queries or suggestions, please send us an email at customer care@garderobe.ae
The team are not helpful and they…
The team are not helpful and they didn't till me i can return my money cash
They say i can return it by bank account
2019年7月24日
自発的なレビュー
Garderobe からの回答
Hi Azza,
Thank you for getting in touch. We sincerely apologize for the issues with your order.
Please note that we've been in touch with you to pick up the bag since the day you notified us of your intent to return. Our drivers were unable to reach you on the phone.
Also as per our T's and C's stated on the website, we are unable to process returns via cash. We only process through bank transfer, cheques or cards. This is clearly stated on the terms which you agree to before making a purchase.
Hope this clears things up?
Please let us know if you need anything else.
Best Regards,
Garderobe Team
Never order if you’re from Europe!!!!!!
2019年7月6日
自発的なレビュー
Garderobe からの回答
Hello,
Thanks for getting in touch.
We deliver to Europe regularly, however custom duties vary from country to country.
We are unable to control custom duties, as it's law mandated by respective countries.
In some cases, we are able to offer free shipping as an incentive to international clients who have to pay custom duties. Hope this helps?
We hope to continue to serve clients from Europe and offer concessions on shipping where possible.
Best Regards,
Garderobe Team
Shocked?
Amazing service and everything, but they weren't clear about the. condition of the bag I bought and I was in shock when I got it
2019年7月4日
自発的なレビュー
Garderobe からの回答
Hello,
Thank you for getting in touch.
We take clear photos of the products listed online and offer extensive description on the products. we We also offer full refunds in cases where products are not as expected. We do this to ensure trust and transparency with our clients.
Apologies for the issues with the order and we've issued a full refund as promised.
Best Regards,
Garderobe Team
thanks for everything
2019年6月23日
自発的なレビュー
Fast delivery
Fast delivery. Item exactly as described and on the photo. Very happy with my purchase.
2019年6月13日
自発的なレビュー
Fast shipping
2019年5月29日
自発的なレビュー
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