GB Bank レビュー 143

A run around to give this company my money!
Memorable place was not accepted, then my password. Closed out and had to call them, 40 mins on the phone, they couldn't find my details, I had opened the account, but they had put my husbands name he was a 2nd. Yesterday, transferred form my bank £1,000, today a large sum from my bank, I don't do Apps. When it didn't arrive to GB, I called. Oh your account has timed out, it's 21 days. In my reckoning 21days was today 11.9.25, my money went back to my bank. We can reopen your account for you, I don't want to go through all the hassle again. my £1,000, sent 10.9.25, is not returnable.

The helpline person named Samantha (Sam) was professional, courteous and efficient.

A *

What a fantastic Bank. Swags was amazing, I made a resent transfer but for some reason it did not through.
Rang and spoke to Swags and she could not have been more helpful. After taking all the security checks and then finding out why the transaction did not go through, I was told to check my nominated account, and there it was, great, we were then able go ahead with our house purchase, well done, keep up the good work.

I've recently opened a GB Bank account and I was having a problem logging in.
My call to customer service was answered promptly and I was guided through the process by a lovely patient chap, he couldn't have been nicer.
As it's a new bank I was a bit apprehensive but the good customer service has made me feel very positive about my decision.
I would have given 5 stars but since I had the hiccup getting logged on in the first place I thought 4 was fairer.

Already having problems and not even opened an account yet. Filled in all the details, clicked on the link to upload documents required, for a message to pop up saying d.o.b is incorrect. Tried again and says I've reached the maximum times. So now having to post them.

They answered the phone quickly when I called with a query before opening my account. The account opening process was then easy enough, if not as slick as some app-only banks I've used (snail mail verification code before withdrawals are allowed). Deposits, including initial small test amount, have been pretty much instantaneous. All good to date.

The friendly service advice and follow up support received by Claire.

So impressed with this bank. So easy to set up and authenticate account, letter with authentication code arrived a few days after opening account. Chose this bank as reviews stated they were easy to contact and very helpful but so far have not needed to speak to them. Such a refreshing change.

I wrote a review about how difficult it was to use gb bank recently. Gb bank contacted we and talked me through the way to use the service. The advisor was very good and made it easy to use

Spoke to Steve & Swagf today.

Both were really helpful. Easy to speak with and answered my query. They were brilliant.
Also like to say that to open a new account in addition to the one already held was so simple.

Very easy to negotiate site and extremely helpful phone service

I had a slight issue setting up a 1yr fixed savings account which was my own making, I dealt with Yakub who was superb and delivered what he promised with a professional manner so thank you 👍

Opened a joint account & got 2 authentication codes.Only 1 was required to verify the account.Needed assistance and spoke to Steve who was very patient and clear with the information I needed.
I would recommend this bank to anyone as it was a pleasure to speak to someone who was so polite and extremely helpful.

Managed to open an account with help from gb bank Adviser who was very helpfull when i tried to deposit some money it didnt recognise their bank account no have tried again cant even get as far as the last time. I have given up its to complecated

Alix was efficient and professional. So refreshing to speak with a real person, who knew exactly what to do and did it with confidence and efficiency.

I opened a fixed rate savings bond on line which resulted in information REQUIURED to complete the opening of the account being sent by POST?
Why was this information NOT SENT BY EMAIL with all my other information?
I then had CONSIDERABLE DIFFICULTY SETTING UP THE SECURITY INFORMATION. NO INDICATION WAS GIVEN REGARDING SOME OF THE SECURITY questions which entailed ERRORS you were not aware of.
This meant YOU COULD NOT COMPLETE THE APPLICATION and had to telephone GB Bank to ASCERTAIN WHAT ERRORS had been made on application security questions.
If I had known the application was going to be so frustrating and time consuming I would NOT have opened an account!
I will admit to making my own erros which caused self inflicted problems.

I had the good fortune to be connected to a very delightful person named Swag to help me with my problem.She was not only efficient but perfect in the way she assisted me.A model for others to follow.

Clear and concise information provided by telephone representative. First class customer service.

I applied for a 1 Yr fixed rate bond and sat on the activation code delivered by snail mail for a fortnight as I was uncertain about the deposit process. Swag talked me though the process and patiently sat on the end of the phone whilst I activated my account. Having got 21 days to deposit my cash from the date of original application I tested the deposit process by sending across a nominal amount after 2pm. Was pleased to receive an immediate notification on my phone and via the web app could see it had reached my account.Over several days plan now to send across my deposit. Very satisfied.

Second time using GB Bank, first time through Rasin portal, second time directly as the rate was better.
Setting up the account for my wife was very easy, my mistake was paying in the first amount of monies I used a savings account instead of the current account, because of that the money got rejected. I had to contact customer services and explain what I had done wrong to an extremely helpful lady. It took very little time to get through and the problem was delt with very easily. I don't understand why there are so many bad ratings for this bank.
My experience has been very positive, I expect a lot of the bad ratings are mistakes made by the customers just like myself.
There interest rates are very good, customer service excellent. There are much worst banks around.
Quite happy to use GB Bank in the future with my own funds when available.