Gee Beauty レビュー 2

Return Policy: If you try a Gee Beauty makeup or brush product that you don’t completely love or isn’t the right shade, you can make a return for a 50% refund to the original payment method (*minus a $10 shipping fee for the return). Additionally, you will receive a 15% discount code sent to you, to be used toward your next makeup purchase, to be used within 30 days of your return approval.

I have known the Gee family for well over 10 years personally. I live overseas and and made an appointment for my brows to be done and attended the appointment and on this occasion received great service. While there, I scheduled an appointment for a facial, and explained that I would be back in Toronto and spoke to the facialist at length about what we would do on that appointment. I left my CC to secure the appt. I received a text confirmation AND email confirmation as well as a form to fill out prior to the appointment as well as a note that cancellations less than 24 hours prior to appt would result in being charged for the cost of the appt. I have no issue with this.
Today on March 3, less than one hour before my confirmed appointment I got a call from Gee Beauty explaining they needed to cancel the appointment, with no reason, couldn't offer a new rescheduled appointment, didn't offer an alternative time, or day and when I questioned why and how they can do this but charge their customers when they cancel- the person hung up on me. I called back twice and my calls went straight to voicemail. I left a voicemail- no reply, I then called later the same day and Sarah picked up, I explained the situation and asked about the poor service and she hung up on me. So AVOID GEE BEAUTY - a once amazing, customer centric family run business is now being run by a bunch of ignorant, deplorable, rude and entitled kids that hang up on clients. Take your $300 and spend it anywhere else for a facial. NO one deserves to be treated like that.