Gemstone Gifts Ltd. ロゎ
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Gemstone Gifts Ltd. レビュヌ 

88
•
TrustScore 5段階評䟡の4.5

4.4

むンテリア デザむン店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Nice product, reasonably priced, delivered on time. All good. My only niggle is that the company described the product as both onyx and as black marble, and it can't be both as they are different mine... もっず芋る

5぀星のうち5の評䟡

I added a special request for this beautiful ashtray to be more green than brown. I received a beautiful ashtray which was as per my special request. It was dispatched and delivered within just two da... もっず芋る

5぀星のうち5の評䟡

Really great service and product. I ordered the marble coaster set and despite it being very well wrapped up, the holder arrived slightly damaged. I contacted Gemstone Gifts and they re-sent the whole... もっず芋る

5぀星のうち4の評䟡

I would give this beautiful pyramid Himalayan salt lamp 5****** stars! Although the box it arrived in was not very nice, and it was a present, that was the only downfall, hence the 4 stars. It was pre... もっず芋る

䌁業情報

  1. むンテリア デザむン店
  2. 日甚品店
  3. 石造圫刻

圓該䌁業による蚘述

Gifts for every occasion. Specialists in Gemstones and Products made from Onyx, Himalayan salt and Selenite. From holistic to home decoration, you can find unique and rare pieces mostly handcrafted by the experts all over the world. Marble and Salt Lamps, Tea light Holders, Bowls, Tea Coasters, Chakra etc.

連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

88件のレビュヌ

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1぀星

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通垞1カ月以䞊経っおから回答

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レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.4

すべおのレビュヌ

(88)

過去12か月のレビュヌ数: 4件

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5぀星のうち1の評䟡

Absolutely appalling customer services
You cannot trust this company

Absolutely appalling customer services and faulty products that you can't return and they ignore communication.

Purchased a crystal lamp - when it arrived the base had glue all around it and it looked like it had been previously sold and returned (cable just loose - not tied the way they usually are). Tried calling - but automated message from BT just stated line not in use. Tried online chat - person advised problem with phones lines and would be fixed that day - 3 weeks later still the same. emailed and got a response asking for photos - sent them as evidence but then no further response, no communication, no telephone, no chat - like they've gone out of business - but company house states no winding up applied for ... seems Ms Kanza Raza set up the company in 2020 - but now seems to have decided she doesn't wish to deal with customers or their problems with her faulty goods. And refunds are a definite no no !!! Sounds like a scam to me.

2022幎5月25日
Gemstone Gifts Ltd. ロゎ

Gemstone Gifts Ltd. からの回答

Hi Angela,

It has been a few years since youreached out to us over the phone regarding a faulty order. A resolution was hence reached and we ended our call amicably. Your replacement items were sent and you were satisfied with our customer service. I'm sorry to see that you weren't able to update your review based on how your query was handled. We never heard back from you so I assume that your replacement items were up to the quality you expected. As a small business, every customer is valuable to us as they help us achieve a small part of our dream so thank you.

Regards,
Team Gemstone gifts LTD

5぀星のうち5の評䟡

Perfect experience

Perfect experience - buy 2 get 1 free promotion on Selenite. Really accessible and really easy to use website and quick delivery. Parcel was very well and securely packed! The seller was quick to reply to email enquiry and polite and professional. Thank you so much and see you again soon ☺

2022幎5月24日
5぀星のうち5の評䟡

Really great service and product

Really great service and product. I ordered the marble coaster set and despite it being very well wrapped up, the holder arrived slightly damaged. I contacted Gemstone Gifts and they re-sent the whole set (even though only one bit was damaged), and it arrived within 2 days. It is beautiful and looks very expensive. Thanks for the great customer service.

2022幎5月17日
5぀星のうち4の評䟡

Beautiful - pyramid Himalayan salt lamp

I would give this beautiful pyramid Himalayan salt lamp 5****** stars! Although the box it arrived in was not very nice, and it was a present, that was the only downfall, hence the 4 stars. It was pretty beat up packaging, but the lamp itself was completely beautiful, so well crafted and will be loved. It arrived in perfect time, thank you.

2022幎5月9日
5぀星のうち1の評䟡

HAVEN'T RECEIVED ITEMS

I haven’t received crystal bracelets which I ordered 2 weeks ago

2022幎4月11日
Gemstone Gifts Ltd. ロゎ

Gemstone Gifts Ltd. からの回答

We are really sorry to hear that you had a problem with your order. Having looked at your order, it seem like your order was dispatched within 24 hours of receiving the order. Can I kindly ask you to email us the issue on accounts@gemstonegifts.co.uk

I can assure you that someone will look into it straighaway.

Thanks
Customer Services

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