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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Ordered after 2pm on Thursday got the parts on the Saturday morning at the best price i seen online too thank you so much

5つ星のうち5の評価

I contacted this company as I wasn't sure what battery I needed for my laptop.After going onto the Acer website, Genius parts came up as a supplier for the item I needed. I sent an email asking for a... もっと見る

5つ星のうち5の評価

⭐️⭐️⭐️⭐️⭐️ – Excellent Service & Genuine Part Ordered a Genuine HP Spectre 14-EA Thermal Heat Sink Fan from Genius Parts and couldn’t be more impressed. The entire order process was handled quick... もっと見る

5つ星のうち5の評価

Stocked a specialist part that I couldn't find anywhere very professional well packed took about 1 week to arrive was exactly what I needed thankyou

企業情報

  1. コンピュータ ハードウェア製造業者

当該企業による記述

With a passion for innovation and a commitment to quality, we set out to provide customers with genuine Lenovo, HP, Asus, Samsung, Dell, and Acer products and parts.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

89件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(89)

過去12か月のレビュー数: 42件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Non consigliato

Team disponibile e celere per qualsiasi domanda.
Peccato TUTTO il resto
Pacco ordinato il 23 febbraio.
Dal 12 marzo fermo con nessun aggiornamento.
Ad oggi 23 marzo, 30 GIORNI dopo, ancora nulla. Conviene appoggiarsi a società serie per le spedizioni.
Dalla Cina in 2-3 settimana arriva sempre tutto.

Se avete urgenza non ordinate. 1 mese e più per una spedizione.. sempre se arriverà

2026年2月23日
自発的なレビュー
Genius Parts ロゴ

Genius Parts からの回答

Hello Fabio,

Thank you for your review. We are sorry to hear you are unhappy with the experience.

After reviewing your order and our full communication, we can confirm the part was supplied via Acer with a stated handling time of 3 to 5 working days and was dispatched on March 2nd.

Tracking shows the parcel arrived in Italy and has been held with customs in Milano since March 12th. Unfortunately, this stage is managed entirely by the destination country’s customs authority and is outside of our control. During this process, tracking updates are often limited while the item is being assessed.

We can also see that our team responded to your messages throughout, provided updates based on the tracking, and explained the customs process, including advising that the local postal service may contact you if any information or duties are required.

As the parcel remained held, we also offered to resolve the situation by issuing a full refund and opening a claim with the courier.

We fully understand how frustrating delays like this can be, especially when there is urgency, however in this case the delay is not related to dispatch or support, but to the customs process within the destination country.

If you would still like us to proceed with the refund or assist further, please contact us directly and we will resolve this for you as quickly as possible.

Kind regards,
Genius Parts

5つ星のうち5の評価

I was having trouble getting an HP…

I was having trouble getting an HP graphics adapter and luckily I saw one at Genius Parts. I hadn't used this company before but I had a great experience. The item was delivered quickly and I'll definitely use them again when I'm looking for hard to find parts.

2026年3月21日
自発的なレビュー
5つ星のうち5の評価

Great service

Ordered a Lenovo 5M11M02573 display assembly from Genius Parts to upgrade my T14 Gen 4 (AMD). Great price from Genius Parts, fast delivery, excellent upgrade for my laptop. Very happy!

2025年10月23日
5つ星のうち5の評価

Prompt service

I was having massive problems sourcing a touchpad module from every other retailer until I contacted GeniusParts. Within a day from emailing them, they had sourced the part and began the shipping process.

2026年1月13日
自発的なレビュー
5つ星のうち5の評価

Thunderbolt Flex I/O option card for HP Z2 Mini G4

I had tried to find the part I ordered all over the Internet, and even when the company had no stock they back ordered the part from HP and kept me well informed about the part shipment and availability. This is the second time I have used Genius Parts for difficult to find HP parts and both times I have been able to purchase what I required. I would certainly recommend them as an excellent supplier.

2026年1月15日
自発的なレビュー
5つ星のうち5の評価

Supplied a rare part promptly and with no fuss.

I was looking for a card reader for an HP desktop. HP's own site was useless - couldn't even tell me the part number, let alone provide it. I eventually found the part number, but it turned out to be rarer than hens' teeth. Finally I found it at Genius Parts, who supplied it promptly, at a fair price and well packed. Highly recommended - I shall no doubt be using them again.

2025年12月17日
自発的なレビュー
5つ星のうち5の評価

Good Genuin Part!!

I orderd from Germany. The part came, it was new and it worked perfectly. It was a spare touchpad wich was very rare to find - and so I was happy to get it in this shop! I took a while to get hands on it, but it was trackable and so i'm satisfied with the delivery, too! Thanks and greetings from Germany!

2025年11月20日
5つ星のうち1の評価

Poor quality products, poor customer service

I had an awful experience with this company in every way possible.

I needed a new battery for my Acer laptop, so a store that was partnered with Acer and apparently sells brand new, OEM parts seemed like the best place to go. Oh boy was I ever wrong. The first battery they sent me already had 88 charge cycles and only about 75% of the capacity of a brand new battery so I requested a replacement. The replacement battery came in and managed to be even worse, it had fewer charge cycles (still too many for a new battery) but the capacity was only about 65% of what it should have been, so this time around I asked for my money back.

I sent the battery back and then the hassle of getting my refund started. First I had to remind them that my return had arrived a few days ago so they could process my refund, then they only refunded me £4 for shipping instead of the full cost of the order. Had to email them again to finally get my money back.

All in all, I spent over a month dealing with this and all I got was my time wasted. I highly recommend you don’t order from this company, especially if you need a battery. Or if you do, run a battery health check immediately after installing to make sure they sent you a good one.

2025年10月22日
自発的なレビュー
Genius Parts ロゴ

Genius Parts からの回答

Hi Cody,

We are genuinely sorry you feel this way, as this does not reflect the communication we had with you.

When you contacted us regarding the battery health report, we agreed that the cycle count and capacity were not what you expected from a new unit. We immediately offered you the choice of a partial refund, replacement, or full refund, including a prepaid returns label.

You chose a replacement, and we sent you a prepaid label the same day so the original battery could be returned free of charge. We did not receive any further communication from you after that point.

We always aim to resolve issues quickly and fairly, and in this case we responded promptly and offered a full solution.

If there has been any further issue we are unaware of, we would still welcome the opportunity to review this with you directly.

5つ星のうち5の評価

Lenovo part

Hello . I want to say THANK YOU to Genius parts company. I ordered (Lenovo IdeaPad 3-15ARH05 Palmrest Cover Touchpad Keyboard) and i got it realy fast. Work so good and it was on very good price <3 Thank you guys <3

2025年11月13日
自発的なレビュー
5つ星のうち5の評価

Great company

Great company. I purchased an original Acer battery, Charged it for 24hrs as recommended, it's giving me circa 6hrs of use .

2025年10月20日
5つ星のうち2の評価

I was sent the wrong item

I was sent the wrong item. I did receive a refund in full though.

2025年7月29日
Genius Parts ロゴ

Genius Parts からの回答

Hi there,

We’re really sorry to hear you received the wrong item. We’re glad this was refunded, but we’d love the opportunity to make things right. Please contact us at sales@geniusparts.co.uk, and we’ll do our best to help resolve this for you.

Thank you for your feedback.

5つ星のうち5の評価

Good value, great service!

Found a complete display assembly for my Thinkpad T14 Gen4 with OLED 2.8K Dolby Vision + 5MP Camera for a very reasonable price. Easy to fit, huge upgrade, thank you Genius Parts!

2025年10月24日
自発的なレビュー

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