A girl named unique had great customer service, always smilling and wants to talk and greet you. Always willing to help and go the extra mile. What I need right now! Beautiful girl x(Birmingham resor... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Deposited £30 won £380+ was not allowed to withdraw it, because i had an active bonus, literally had to play the entire £380 to even attempt to withdraw it and lost it all. They was 1 person i... もっと見る
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Don't know what their problem is.My documents were cleared and played on this casino for a couple of years. I gave gambling on UK casinos a break because online casinos based abroad are fairer imo.I t... もっと見る
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Upon joining I won a little but since then it’s been dead spins and hardly no scatters and payouts very small, if the scatters do come in you get nothing for the first 6 spins then little for the last... もっと見る
企業が回答しました
企業情報
Genting Casino について
当該企業による記述
Premium Online Casino Experience at Genting Casino
Genting Casino Online brings a premium online casino experience to players. Enjoy live roulette and blackjack tables, thousands of slots, mobile play and selected promotions, all supported by the trusted Genting brand.
Join NowSee our latest offers and promotions
🎁 Discover Genting Casino offers, including welcome bonuses, free spins and selected campaigns for eligible players.
Play Now
Play Genting Live and Live Casino Games
Step into the Genting Live service and enjoy live-streamed roulette from Genting venues such as Resorts World Birmingham, Palm Beach and Manchester. This part of the Genting experience brings real-time casino action online, giving players easy access to live tables with the polished feel and atmosphere the brand is known for.
Play Live CasinoPlay Slots, Jackpot Games and New Monthly Releases
Choose from over 7,000 online slots at Genting Casino, including exciting progressive jackpot games with the chance to win big. With new titles added regularly each month, the collection features everything from classic favourites to the latest releases, offering a wide variety of themes, features, and jackpot opportunities to enjoy.
Play Slots OnlinePlay Safer at Genting Casino
Genting Casino promotes a safer way to play with tools and support designed to help customers stay in control. Safer Play sits at the heart of a balanced casino experience, encouraging players to set limits, take breaks and keep gambling fun and within their means.
Learn MorePay & Withdraw Safely
当該企業による記述
- Trusted Payments and Fast Withdrawals
- Genting Casino supports trusted payment options to provide smooth and reliable deposits and withdrawals. Transactions are processed through secure methods, allowing players to manage their account with confidence as part of a safe and well-supported online casino experience
Play Genting Casino on the App
Your Casino, Ready on Mobile
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See our latest offers and promotions
重要なお知らせ
3.0
まあまあ
4629件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very Good Gaming Site
I do not want to review past my Five Star Recommendation as that should say it all.
2026年9月18日
Genting Casino からの回答
Hi customer,
Your five-star recommendation says plenty on its own — we’re grateful for the support.
The GentingCasino Team
Genting Casino からの回答
Hi BYRON WOODGER,
Glad to hear you found it straightforward.
The GentingCasino Team
Gave the site a fair chance
Gave the site a fair chance, ive played so many times and still never got a win. Free spins are ridiculous, when they come which is hardly ever, you win a couple of pound. I've lost nearly 8k now and never won anything back apart from the original money I put in. I've won off 4 different other sites but genting doesnt seem to pay at all. If im spending £200 at a time and doing hundreds of spins there's no way that each time you win £0.
2026年9月24日
自発的なレビュー
Genting Casino からの回答
Hi there,
We’re sorry to hear that your experience has been disappointing, and we understand your frustration regarding your recent gameplay.
Our casino games use certified Random Number Generator (RNG) technology, meaning each spin is independent and its outcome is determined by chance. There is no guaranteed return from a particular number of spins or amount wagered, and previous results do not influence future outcomes.
Free spins and other promotional features are also subject to the specific terms and conditions of each offer.
We’re a licensed operator and our games and systems are regularly audited and overseen by the relevant regulatory authorities to ensure they operate fairly and in accordance with applicable standards.
We appreciate you taking the time to share your feedback.
The Genting Casino Team
simple registration process
2026年9月26日
Genting Casino からの回答
Hi Digs,
Nice to know you had a good experience with the registration process. We appreciate your review!
The GentingCasino Team
Fuzzy wuzzy was a woman
2026年9月19日
Genting Casino からの回答
Hi Marcopolo,
Thanks for sharing your review.
The GentingCasino Team
Genting Casino からの回答
Hi chudybdb, Dziękujemy za miłe słowa o aplikacji i grach — cieszy nas, że dobrze się sprawdza.
Zespół GentingCasino
Never actually win anything it's a spam
2026年9月25日
自発的なレビュー
Genting Casino からの回答
Hey there,
We’re sorry to hear that you feel this way, and we understand how frustrating it can be when your gaming experience doesn’t go as expected.
Our games use certified Random Number Generator (RNG) technology, meaning each game result is generated randomly and cannot be predicted or influenced.
We’re also a licensed operator and our games and systems are subject to regular audits and oversight by the relevant regulatory authorities to ensure they operate fairly and in accordance with the applicable standards.
We appreciate you taking the time to share your feedback.
The Genting Casino Team
Genting Casino からの回答
Hi Tuckerd,
Glad to hear you found it easy to use and that withdrawals were instant. Your feedback means a lot.
The GentingCasino Team
Genting Casino からの回答
Hi rivcha_ci,
Glad to hear sign-up was easy and the app quality stood out.
The GentingCasino Team
Genting Casino からの回答
Hi mcgaud_mg,
Glad to hear the discount hit the mark.
The GentingCasino Team
Genting Casino からの回答
Hi Patryk,
We appreciate you taking the time to leave a review, but we’d need a bit more information to understand what went wrong. Please feel free to contact our support team so we can look into the issue and help resolve it.
We’re committed to improving your experience and hope to hear from you soon.
The GentingCasino Team
I lost my pocket money
2026年9月23日
Genting Casino からの回答
Hi Alan,
Thank you for your review. We’re sorry that things didn’t go as planned, but we’re not entirely sure what the issue was based on the feedback provided. Please get in touch with our support team so we can better understand your situation and assist you.
We’re here to help and hope to resolve this for you soon.
The GentingCasino Team
Customer service is non existent spoke…
Customer service is non existent spoke to 2 seperate agents on live chat ( after you get past the most useless Ai bot) that was 2 weeks ago and still no reply. Dont use this site
2026年9月16日
Genting Casino からの回答
Hi Derek,
We checked your account and see that you contacted us regarding a game issue. After investigation, the missing winnings were added to your account on 17th September, and you were informed via email.
If you have any other questions or concerns, please feel free to reach back out to our support team, and a member of the team will be happy to help.
The GentingCasino Team
Genting Casino からの回答
Hi Simon,
Glad to hear you’re enjoying the casino.
The GentingCasino Team
Sadly only used a few times due the…
Sadly only used a few times due the account being frozen and no response to email
2026年9月23日
Genting Casino からの回答
Hi Michelle,
We checked the account and there are currently no restrictions on the account and no deposits have been made since July.
Please reach out to our support team on chat or by sending an email to contact@gentingcasino.com with any concerns you may have and our support team will be happy to help.
The GentingCasino Team
unable to sign in
2026年9月20日
Genting Casino からの回答
Hi There,
We’re sorry to hear that you're having trouble with your account. To help resolve this issue, please try the following steps:
1) Use a different device or browser – We recommend using Google Chrome for the best experience.
2) Clear your browser history, cache, and cookies – This can help resolve potential conflicts.
3) Close any unnecessary apps or programs – Other applications running in the background may interfere with the process.
4) Uninstall and Reinstall the App.
If you’re still unable to play after following these steps, please send a screenshot or video of the issue to contact@gentingcasino.com and our technical team will investigate further.
The GentingCasino Team
Genting Casino からの回答
Hi There,
We appreciate your review and are sorry to hear you weren’t fully satisfied. To better understand your concerns and resolve the issue, we kindly ask for more information.
Please contact our support team on chat or send an email to contact@gentingcasino.com so we can assist you further.
We look forward to hearing from you and making things right.
The GentingCasino Team
Genting Casino からの回答
Hi Tiffany, glad to hear the payment was quick and the games are keeping things fun.
The GentingCasino Team
Mixed experience
Offers are very poor and just like other websites don't seem to understand what
FREE means it's not hard to look up.
My overall experience with this site has been mixed but lately I personally think it's going down hill because really if you have played one gambling site you have played them all due to them all being the same nothing makes any of them stand out nothing makes them unique in plus they are all linked together.
The only way a gambling site can stand out is if they have games and offers that are not on any other platform and by changing the layout because at the moment all the
2026年9月17日
Genting Casino からの回答
Hi Michael,
We’re sorry to hear that your recent experience has left you feeling that our offers and overall experience have declined. We appreciate you taking the time to give such detailed feedback.
We understand your point about wanting promotions that offer something genuinely worthwhile, as well as more variety between gaming sites. We’re always looking at ways to improve the experience we offer, including our promotions, game selection and site design, and feedback like yours helps highlight where players would like to see more differentiation.
We’re sorry that we haven’t given you enough reasons to feel that our site stands out, particularly after having a more positive experience with us previously.
Thank you for sharing your honest feedback. We’ll make sure your comments are passed on to the relevant team.
The GentingCasino Team
Genting Casino からの回答
Hi Chi Wai,
Glad to hear you're happy with everything as it is. We really appreciate the 4 stars.
The GentingCasino Team
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