There communication skills are appalling, no response after several Messages I have sent them. I lost my bank card got my new one five days later still won't let me add my new card on. The most frust... もっと見る
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Like them only place I recommend at the moment. Played slots for a few days no hassle like some casinos every 30 minutes checking on you, making you take a few hours off and silly childish behaviour t... もっと見る
企業が回答しました
i am new in genting casino. played few slots. i think genting is fair and balanced and withdrawal is fast. I think genting is better then some other money stealing casinos. genting please stay fair an... もっと見る
企業が回答しました
Don’t risk playing on mobile. I lost a large amount on a blackjack hand. I was mid hand and a pop up forced the closure of the game, meaning i could not complete the hand. To add to this when I enq... もっと見る
企業が回答しました
企業情報
当該企業による記述
When you play online with Genting Casino, you get a fantastic choice of over 5000 casino games to play whenever, and wherever suits you. Choose from classic casino table games including roulette, poker and blackjack, including live dealer games streamed straight from the casino floor. Or dive into our catalogue of fun slots, jackpots and instant win games from the world’s leading casino game providers. We add new games every week, so you’ll never be stuck for something different to play. All our online casino games use the latest casino technology. This means you get to play your favourite games with confidence, using a tried-and-tested, secure online system that will keep you and your money safe while you play. You’ll also get a seamless gaming experience on any device, with super-fast load times and easy navigation within and between games. All our games are optimised for mobile devices, so you can play on the move as well as at home.
The Premium Online Casino Of Choice
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Genting Casino offers a premier casino experience with a diverse selection of live games and popular slots. Every player is treated like a VIP, enjoying a range of welcome offers for newcomers, as well as numerous year-round and seasonal promotions for returning players.
連絡先
3.0
まあまあ
4020件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Always a pleasant friendly atmosphere
Always a pleasant friendly atmosphere
Great staff
Parking excellent
2026年4月15日
Genting Casino からの回答
Hi Mr Derek Armstrong,
Awesome to hear about the pleasant atmosphere and great staff! Your highlights about the parking are appreciated too.
The GentingCasino Team
Literally scammers just delete my…
Literally scammers just delete my account people who want to join this casino simply stay away from them
2026年4月22日
自発的なレビュー
Started off ok but holy christ,just…
Started off ok but holy christ,just like every casino in this dump of a country, Dreadful UTTERLY DREADFUL playing slots for over 40 minutes without a single bonus is absolutely scandalous and as per usual hide behind "gambling commission and algorithms" NOBODY IS BUYING THIS SLOTS IN THIS COUNTRY ARE CORRUPT!
2026年4月22日
自発的なレビュー
There communication skills are…
There communication skills are appalling, no response after several Messages I have sent them. I lost my bank card got my new one five days later still won't let me add my new card on. The most frustrating Part of it all is no one has been in touch, in my view total lack of respect for there customers, no gamblers no business.
2026年4月15日
自発的なレビュー
Shambles no freebies no free spins…
Shambles no freebies no free spins nothing seems they taking everyone’s money to compensate the shareholders
2026年3月12日
自発的なレビュー
Genting Casino からの回答
Hey Andrew,
Thank you for your review.
We’re truly sorry to hear that your experience has not met your expectations. We understand how disappointing it can feel when promotions or free spins are not available at the time you are playing, especially when you were hoping for additional rewards.
Please note that all game outcomes are determined by certified Random Number Generator (RNG) systems, ensuring that every result is completely random and based on luck. This means that results cannot be influenced or adjusted.
Promotions and free spins are offered on a regular basis, but they may vary depending on eligibility, timing, or specific campaigns. We are always working to improve our offers and provide a better experience for our customers.
We genuinely appreciate your feedback, as it helps us improve, and we hope to provide you with a more enjoyable experience in the future. If you have any specific concerns, please feel free to share them with us.
The Genting Casino Team
Spam remote control system no body win
2026年4月20日
Genting Casino からの回答
Hey Gurwinder,
Thank you for your review.
We’re sorry to hear that you feel this way about your experience. We would like to reassure you that all games on our platform operate using certified Random Number Generator (RNG) systems. This ensures that every result is completely random, independent, and not controlled or influenced externally.
There is no manipulation of outcomes, and all games are regularly tested to meet strict regulatory and fairness standards. As outcomes are based on luck, there can be periods where wins are less frequent.
If you have any specific gameplay sessions or concerns you would like us to review in more detail, please feel free to share them and we will be happy to assist further.
The Genting Casino Team
Genting Casino からの回答
Hi Simon Cliff,
Happy to hear that! It's great to see our commitment to responsible gambling is hitting the mark.
The GentingCasino Team
Run of the mill online casino.
2026年4月13日
Genting Casino からの回答
Hey Paul,
Thank you for your feedback and for your 3-star rating.
We appreciate you taking the time to share your experience. If there’s anything specific you feel could be improved and make the 3 stars - to 5, we would be glad to hear your suggestions as we are always looking to enhance our service.
The Genting Casino Team
Good casino, balanced and lots of games.
i am new in genting casino. played few slots. i think genting is fair and balanced and withdrawal is fast. I think genting is better then some other money stealing casinos. genting please stay fair and let us have fun. thank you.
2026年4月19日
Genting Casino からの回答
Hi ridhwan maxi,
Happy to hear that you're finding our slots fair and balanced, and that the withdrawal process is satisfactory. We hope you continue to enjoy your time with us!
The GentingCasino Team
Crap casino
2026年4月19日
Genting Casino からの回答
Hey Harvey,
Thank you for your review.
We’re sorry to hear that you feel this way about your experience. We would really appreciate it if you could share a bit more detail about what led to this impression, so we can better understand and address your concerns.
Your feedback is important to us, and we are always looking to improve our services.
The Genting Casino Team
This is a collection casino only
This is a collection casino only. Dead spin and nothing getting better fir ages .
2026年4月12日
Genting Casino からの回答
Hi Elvis,
Thank you for your review.
We’re sorry to hear that your recent experience has not been enjoyable. We understand how frustrating it can feel when results do not go in your favour over a period of time.
Please note that all games operate using certified Random Number Generator (RNG) systems, meaning every spin is completely random and independent. This also means that outcomes are based on luck, and there can be sessions where wins are less frequent or take longer to occur.
We want to assure you that there is no mechanism to influence or reduce winnings, and all games are regularly tested to ensure fairness and compliance.
The Genting Casino Team
Genting Casino からの回答
Hey Rian,
Thank you for your review.
We understand your concern regarding the payout and the experience you’ve described. Please be assured that all game outcomes are determined by certified Random Number Generator (RNG) systems, which ensure that results are completely random and fair at all times.
Payouts are processed in accordance with the applicable terms and conditions, and there is no intentional delay or interference with winnings. If you are experiencing a specific issue with a withdrawal or balance, we kindly ask you to provide further details so we can investigate this for you promptly.
We appreciate your patience and are here to assist you further.
The Genting Casino Team
Genting Casino からの回答
Hi Simon,
Thank you for your review.
We’re sorry to hear about your recent experience and understand how frustrating it can feel when outcomes are not in your favour. Please note that all games operate using certified Random Number Generator (RNG) systems, meaning results are entirely random and based on chance. This also means that winning is never guaranteed, and outcomes can vary significantly from session to session.
We want to assure you that all games are tested to ensure fairness and compliance with regulatory standards. While luck plays a significant role, the system does not influence or prevent payouts in any way.
Thank you for your understanding.
The Genting Casino Team
I Play on high RTP
2026年1月5日
Genting Casino からの回答
Hi Damian Maczeta Szumlak,
Glad you had fun with the high RTP games! Your feedback keeps us motivated.
The GentingCasino Team
Genting Casino からの回答
Hi Jamievassell,\n\nGood to hear you’re enjoying it! Your feedback means a lot to us.\n\nThe GentingCasino Team
Good ish but just like the rest
Plenty of free spins and bonuses when you first sign up. However, they stop pretty soon and then its the same old casino trick of email promos saying "TEN FREE SPINS......", and upon opening email: "When you deposit £20"....grrr!
2026年4月11日
Genting Casino からの回答
Hi Kittymoi,
Appreciate the great feedback! We’re delighted you enjoyed the initial free spins and bonuses. Sorry for the frustration with our promos – we aim to keep things exciting and will keep working on it.
The GentingCasino Team
Genting Casino からの回答
Hi Jasmin Hall,
Great to know you're having a good time with our games! Your feedback means a lot to us.
The GentingCasino Team
AVOID Genting, York Place, Edinburgh
Was refused access to casino (as a registered member) due to alleged intoxication. Had to refer to Scottish legislation to get escorted to toilet facilities. Extremely rudimentary emotional intelligence expressed by staff at Genting Casino, York Place, Edinburgh. Amazed that this venue generates a profit....
2026年4月18日
自発的なレビュー
Genting Casino からの回答
Hi there,
Thank you for your review.
We are sorry to hear about your experience. However, please note that we operate as an online service and are not affiliated with the land-based venue you have mentioned, in that capacity. As such, we are unable to assist with matters relating to their premises or staff.
We kindly recommend that you contact the venue directly for further assistance regarding your concerns. You may also find it helpful to share your feedback via the following page:
https://www.trustpilot.com/review/www.gentingcasinos.co.uk
We appreciate your understanding.
The Genting Casino Team
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