Get it Repaired Ltd レビュヌ 

248
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TrustScore 5段階評䟡の1.5

1.4

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5぀星のうち1の評䟡

Nexus 7 sent in for new charging port. Item returned with charging port not replaced and in addition was told a new battery required. No paperwork sent with returned item and no way to tell if new... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

Well at the second attempt they fixed the charger port on my Nexus 7. I am hugely underwhelmed by their service I have to say. They received my tablet on the 4th and it is repaired on the 23rd.... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

Our brand new Nexus 7 screen was damaged, being a new device I thought it was worth repairing. However when it arrived back the screen wasn't working properly, with a line down the left hand side o... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Can't comment on quality of repairs as didn't even get that far. Enquired about dropping iphone in for a replacement battery using their stated preferred method of contact (from their website Contact... もっず芋る

䌁業が回答したした

1.4

ひどい

TrustScore 5段階評䟡の1.5

248件のレビュヌ

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1.4

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5぀星のうち1の評䟡

WARNING!!

WARNING!!! I would never use this company again. James had my headphones for months and months and never even attempted to repair them. He eventually sent them back and took nearly £50 for postage. What a rip off!!! Had to pay by BACS so can't even take it up with my credit card company.

2025幎6月7日
自発的なレビュヌ
5぀星のうち5の評䟡

iPad Air 2 problems

My iPad Air 2 has been giving me problems so I telephoned Getitrepaired on Monday afternoon, Debbie, a very customer friendly lady, took my call and said she'd contact Craig who called me within 10 minutes and came round to our house at 17.30pm. He diagnosed the problem within minutes of arriving and said he'd have to order some new parts which would fix the problem. He told me how much it would cost and I agreed the sum he quoted. 2 days later, he delivered the iPad which is now working perfectly. The service I received was exemplary and I have no hesitation in recommending this company.

2023幎8月7日
自発的なレビュヌ
5぀星のうち5の評䟡

Iphone 8 screen replacement

Just had a screen replacement for son's iPhone 8 and must say that I'm very impressed with the level of service provided by Get it Repaired. The repair was done quickly and returned on the same day. I will definitely be back!

2021幎8月19日
自発的なレビュヌ
5぀星のうち5の評䟡

Could not be more pleased....

To be honest I was dubious about sending my iPad away, I really need not have been. The website is set up for super easy use, I called and spoke to Debbie who was amazingly customer centric. My iPad was returned within a week incredibly well packed fully fixed fully charged and raring to go. Craig had done a very conscientious job. I have no problems recommending Craig and “Get it Repaired” and would most definitely use them again.

2019幎10月23日
自発的なレビュヌ
5぀星のうち5の評䟡

First class service

First class service, they are local to our school and very competitive. Quality of repair is very high, we are very pleased with the quick work, which enables our students to use the equipment again!

2017幎7月20日
自発的なレビュヌ
5぀星のうち2の評䟡

Not repaired under warranty.

I sent my Nexus 5 in last year to replace the audio jack after something broke off inside of it, becoming completely stuck.

The initial repair was swift and I had no issues until over a month ago. The audio becomes distorted, I lose audio in the left channel and I constantly have to fiddle around with the headphones in the audio jack to get proper sound or apply light pressure to the casing of my phone where it sits.

I tried to email them several times a month ago to ask how to go about getting it repaired/replaced under the 12 month warranty, but the emails kept getting returned. The support ticket system on the website wasn't working either so I had to call a premium rate number.

I was told to send my phone in, which I did last week on Friday, along with a copy of my original order and explanation of the problem.

I receive my phone back today and immediately test the audio with over 5 different sets of earphones and headphones to find that the audio is exactly the same as when I had sent it out!

I'm extremely disappointed considering the hassle of trying to get in touch with them and then paying again to send the phone out to them. There is no way for me to check what work has or hasn't been done and I no longer trust this company in regards to repairing my phone.

2016幎5月12日
自発的なレビュヌ
Get it Repaired Ltd ロゎ

Get it Repaired Ltd からの回答

Hi Zara, we are extremely disappointed with your review as we did repair your headphone jack and tested with 3 different sets of headphones and all work perfectly. Why did you wait a month before sending it in to us 4 days before the warranty was due to expire? Please call me, Craig Harris directly on 07779 600909 so we can discuss and remedy the situation.

5぀星のうち1の評䟡

Nexus 7 replacement of charging port

Nexus 7 sent in for new charging port. Item returned with charging port not replaced and in addition was told a new battery required. No paperwork sent with returned item and no way to tell if new battery fitted. The alleged work done cost more an half the price of a new machine. I am posting this now because after a few months of these alleged repairs I am unable to charge said item and it is more cost effective to buy a new item at £132.

Would never use or recommend this service to anyone. I expect I shall get the usual reply from them blaming me, the machine, or anything but their
offer to put things right free of charge.

2016幎2月9日
自発的なレビュヌ
Get it Repaired Ltd ロゎ

Get it Repaired Ltd からの回答

The repairs undertaken are under warranty for 12 months, of course we will fix it for free. Why did you not just call us! I will send you out a box today so you can return the item at no cost to yourself. Please can you call me on 0845 0940110 and provide your original order number as we can find no details of you in our system.

5぀星のうち2の評䟡

Initially very good, downhill from there

Initially I was impressed with Get It Repaired, however I ended up very disappointed. I had my Nexus 5 screen replaced, very quickly I might add. However 3 weeks after receiving my repaired handset the screen touch detection failed.

Get It Repaired asked me to send the phone back, and they swapped the screen again for me. Again, recieved back very quickly and appeared fine. One week later this time, the screen fails again.

Upon contacting them again they seemed less helpful, asking me to send the device in for review (again another £5.90 posting) but couldn't promise they would fix it for me if I did.

It's fairly obvious that they have a slick system and turn the repairs around quickly - however seem unwilling to address the issues they have with non-genuine replacement parts. Would not use again for this reason.

2015幎12月2日
自発的なレビュヌ
Get it Repaired Ltd ロゎ

Get it Repaired Ltd からの回答

An odd review, this was a device we originally saw in March this year! We did 2 repairs, both quickly and efficiently by your own admission. Having fitted 2 screens we are perfectly entitled to have the device in for review under our warranty if the screen fails again. What did you have to hide, I notice you didn't send it in. We have no issue with non genuine replacement, because they are OEM replacements.

5぀星のうち1の評䟡

Very poor.

Had new screen fitted to Galaxy S6Edge, had to returned it and its still not working. Been fobbed off with story about case magnetisation...
This is not the old getitrepaired.co.uk I used in the past, after researching it seems the business has recently been sold to new owners and not merely moved office as I was told over the phone by the new owner. So I sent my S6 Edge for a replacement screen repair, apart from the cracked screen the phone was in full working order, however when I received the phone from getitrepaired it would turn off as soon as I put it in the Samsung original flip case, also the back buttons were not working and nor was the mic/headphone socket so I contacted Craig and sent the phone back explaining the problems. After the phone was received by getitrepared.co.uk I received a short email saying that the case was the problem and was given some half-baked excuse about over magnetisation, I asked for clarification and received no reply, after researching this myself found no information relating to this problem, I am now sending the phone to an approved Samsung repair specialist. getitrepaierd also did not send me any email updates on the staus of the repair and no reference number, this was a great feature of the old getitrepaired. New owner using excuses to absolve himself of substandard work is very poor... so much for the 12month warranty...

2015幎11月9日
自発的なレビュヌ
Get it Repaired Ltd ロゎ

Get it Repaired Ltd からの回答

This review is littered with inaccuracies.

The screen was returned working perfectly. The issue is with the case, we were not even sure if the case was genuine.(Over Magnetisation, common knowledge in the repair industry) The back buttons were working fine, but they were not lighting - only the original American version of the phone were the ones that the back buttons would light properly. There is an app that you can download for the genuine UK models to allow backlighting on these buttons. The mic headphone socket not working was the collateral damage from the original broken screen. No status updates by email or order number generated were sent as this was a manual order and phone calls were made to update the situation and the client was kept informed at all times.

The Company ownership has changed, but the same personnel are still with the business. We were never asked to look at the repair under the 12 month warranty - enough said.

5぀星のうち5の評䟡

Quick and informative service

I sent my Nexus 7 in due to the broken charging port. They were able to get it fixed within 3 days. I received a call update that informed me about what was done to fix it and was also given further advice, which I found reassuring. It was then sent back first thing next morning and works as normal again. Pleased I chose to use Get it Repaired and will use them again in the future if I need to.

2015幎11月1日
自発的なレビュヌ
5぀星のうち5の評䟡

Outstanding very fast and efficient service

You can trust Get it repaired with your phone not only did they do an outstanding job but I got my phone back ultra fast.
You may think this company are paying me to say this but on my kids life they are not.
They are outstanding a credit due where credits due.
You will not be disappointed trust me.

2015幎10月10日
自発的なレビュヌ
5぀星のうち5の評䟡

Very good service

Get It Repaired fixed my Sony Xperia Z3 screen like new, which I sent off on the Tuesday and got back on Saturday. The phone is working perfectly again, you can trust them with your phone!

2015幎9月28日
自発的なレビュヌ
5぀星のうち2の評䟡

Disappointing

Well at the second attempt they fixed the charger port on my Nexus 7. I am hugely underwhelmed by their service I have to say. They received my tablet on the 4th and it is repaired on the 23rd.

"We aim to complete all repairs within 24 hours "
This is a very wooly claim, both repairs took at least five days and there were no real apologies or anything in the way of customer service/ communications.

If you are looking for a top repair service I would go elsewhere

2015幎9月23日
自発的なレビュヌ
Get it Repaired Ltd ロゎ

Get it Repaired Ltd からの回答

Hi Shaun, thanks for your review - as documented in another review we moved over the period your 2 repairs were carried out and I apologise for the below standard turnaround time and customer service during this period. We had genuine problems with BT (Broadband) and EDF (Regular Power Outages). All will be back to normal by the 28th September. I can assure you as documented in a lot of previous reviews our turnaround times and communications are second to none. I hope we have the opportunity to prove this to you in the future.

Craig Harris

5぀星のうち1の評䟡

Customer Service?

Can't comment on quality of repairs as didn't even get that far. Enquired about dropping iphone in for a replacement battery using their stated preferred method of contact (from their website Contact Us page: "The best way to contact us is by submitting a ticket on our support portal...") - ticket #QWQ-984-13880. This was on 6th September. Despite two further attempts to contact them via email / the ticket, no reply whatsoever (now 13th September). Contacted an alternative repairer, immediate response and replacement effected next day. As I said, can't comment on quality of repairs but quality of customer service non existent.

2015幎9月13日
自発的なレビュヌ
Get it Repaired Ltd ロゎ

Get it Repaired Ltd からの回答

Hi Barry,you were not to know but we moved premises over the period in which you tried to contact us and we had major issues with BT (lack of Broadband) and EDF (Regular power outages). This situation should be finally resolved by the 23rd.

I apologise for our lack of response, (we received none of your emails) but there was always the telephone which was working fine. I assume you obtained a 12 month warranty (as offered by ourselves) for your new battery and checked it was original as there are so many fakes on the market.

We pride ourselves on customer service and always like to go the extra mile for clients. If you call and ask for me I will offer you repairs or accessories to the value of £35 free of charge. That is customer service, for someone who isn't even a customer yet! Tell your friends!

Craig Harris

5぀星のうち5の評䟡

Superb

I wish all companies could be like this - faultless service. I've used them twice now. Rapid turnaround, great workmanship, and timely communication right the way through the process, so you know exactly where you are.

Read other reviews here then look no further. A smartphone is expensive but also business critical, Get It Repaired will ensure it gets back to you in the fastest time possible.

2015幎9月9日
自発的なレビュヌ
5぀星のうち2の評䟡

Not great

I chose Get It Repaired to replace the screen on my phone as they had excellent reviews. I sent the phone via Special Delivery and paid for the Queue Jump. I was never updated on the progress of the job, I had to call them every day to see where they were up to, even once I had my phone back (4 days after sending it) the website still said my order was being processed. On one occasion there was confusion about whether my phone had arrived with them and sadly I never really felt confident using this company. The new screen fits perfectly, but there is damage to the display that wasn't there when I sent the phone - a ripple on the screen which is really annoying. Also there's now an issue with the keypad and the letters down the right hand side, including the delete key, lack sensitivity making typing difficult. The phone actually worked better with the smashed screen than it does now. Won't be using this company again.

2015幎8月28日
自発的なレビュヌ
Get it Repaired Ltd ロゎ

Get it Repaired Ltd からの回答

Hi Eve, We care greatly about our customer service and as you can see we have had some very positive reviews. Your review was the first we were aware of your issues. During the period of your phone being delivered we actually moved premises and we were let down by BT over our Lines and Broadband allocation which caused us severe problems with our notification and update systems. The issue is still continuing and apparently will not be resolved until around the 3/4th September. If there is still issues with your phone please return it to us and we will totally rectify the situation under our 12 month Warranty which is given free with all our repairs. As you can see from our history we always strive to go the extra mile to make our customers happy and satisfied.
Craig Harris

5぀星のうち5の評䟡

Excellent Service

After dropping my Nexus 5 on concrete, it appeared that the screen had cracked, however after speaking to Craig from Get it Repaired he believed it was the digitiser that had cracked (perfect diagnostics over email).

I was very skeptical about this company, and with all these 5* reviews I became even more suspicious. However, the communication from the beginning was absolutely amazing and I posted the device Monday morning and received Wednesday morning with the device in perfect working order.

2015幎8月26日
自発的なレビュヌ
5぀星のうち5の評䟡

First class, strongly recommend

Sent my Nexus 5 for a screen repair after I'd smashed it. Fantastic service from start to finish from the quick and simple website, to the updates as my phone went through its repair to the speedy return (sent on Tuesday morning, back with me on Thursday afternoon)

I absolutely cannot fault this company and want to say thank you for doing a fine job at a good price, if you have any doubts about using these guys, don't. First class.

2015幎7月23日
自発的なレビュヌ

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