Get On The Water Ltd ロゎ
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Get On The Water Ltd レビュヌ 341

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TrustScore 5段階評䟡の5

4.8

サヌフィン甚品店•2 所圚地
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5぀星のうち5の評䟡

Fantastic product at a brilliant price , fast postage, guy I spoke to on the phone with my question was absolutely super helpful Top marks guys

5぀星のうち5の評䟡

Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly. I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call.... もっず芋る

5぀星のうち4の評䟡

I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... もっず芋る

5぀星のうち5の評䟡

Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the High... もっず芋る

䌁業情報

  1. サヌフィン甚品店
  2. カヌヌ・カダック店
  3. スポヌツ甚品店
  4. りォヌタヌ スキヌ甚品店
  5. りォヌタヌ スポヌツ甚品レンタル業

圓該䌁業による蚘述

Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.

連絡先

4.8

優良

TrustScore 5段階評䟡の5

341件のレビュヌ

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4぀星
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1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

First class

Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the Highlands of Scotland was a massive bonus - we are UK mainland up here, not the moon like some companies think we are. Thank you for the super service and quality products

2025幎7月17日
5぀星のうち5の評䟡

Very good deal

The model of VHF handheld radio I originally ordered was out of stock. They offered me a more recent upgraded one at the same price. Took a few days extra to arrive, but that's fine. Thanks a lot.

2025幎5月5日
5぀星のうち5の評䟡

SUP Session

I booked a two hour SUP Session with Gareth for myself and my daughter. The session and coaching was spot on and we left feeling a lot more confident in our abilities.

Very much looking forward to our next session to learn how to do step back turns - what could possibly go wrong.

If you want a focused SUP Session then Gareth is your man

2025幎5月8日
自発的なレビュヌ
5぀星のうち1の評䟡

Disappointing Experience!

I am writing to express my disappointment with our recent experience regarding the purchase of inflatable kayak. Despite completing full payment via credit card, we encountered multiple delays and unclear inquiries, only to ultimately be informed at the end after almost a week that the product will not be sold to us with strange explanation that we are strange!

This back-and-forth communication has been a complete waste of time and has caused unnecessary frustration. We expect a more transparent and efficient process when dealing with a professional supplier, and this experience has left a negative impression.

2025幎2月24日
Get On The Water Ltd ロゎ

Get On The Water Ltd からの回答

Hi Edit,
Thank you for taking the time to leave a review.
For transparency on this order - your order was for a Jobe Inflatable Kayak worth over £600 from North Macedonia which was placed on the 24 February.
This order was to ship to a UK shipping agent and then it would be forwarded to you.
Unfortunately, due to previous problems, with all international orders we will always call the shipping agent to confirm the delivery address in the UK before we ship. We tried repeatedly to contact Ben in the UK by mobile phone (which went to answer phone) and by email. Having left messages we never had a reply from Ben.
We then searched the address for the shipment in the UK through Google and spoke to someone there - they had never heard of Ben and have had similar calls for Ben in the past.
I finally got to speak with Ben but only by Whats App.
Unfortunately by now we were reluctant to send the order - I contacted you and asked that we could change the payment method from an online Credit Card transaction to a bank transfer or an international transfer via Wise.
At this point you decided that you no longer wanted the item and you cancelled your order on 28 February.
We have subsequently been in contact with Jobe and have sent you the details for the Jobe agent and distributor in North Macedonia where you can purchase this inflatable kayak.
We felt uncomfortable with the order and described the order and process as strange - not yourselves.
For all Jobe orders in the future please go through the distributor in North Macedonia.
Many thanks,
Get On The Water

5぀星のうち5の評䟡

Great

Great, product, great price, great service - thank you!

2025幎2月4日
Get On The Water Ltd ロゎ

Get On The Water Ltd からの回答

Thank you for your review, we look forward to helping you again in the future

5぀星のうち1の評䟡

Shocking service

Ordered a product that was stolen from the doorstep but the retailer is refusing to follow consumer law and provide a refund. Even the photo proof shows the item as dumped on the doorstep and not actually delivered. Will now have to claim through my credit card company.

2025幎2月13日
自発的なレビュヌ
Get On The Water Ltd ロゎ

Get On The Water Ltd からの回答

Hi Jason,

Many thanks for your order.

We have had many conversations via email regarding your order and we are disappointed that you choose to leave such a review.

Your order was received on Friday and dispatched the same day.

You sent us an email on the Monday morning saying that you didn't now want the item and how could you cancel the order. We gave you information on how to do this - in line with our returns policy.

You later that day sent us confirmation of the delivery with a picture. You stated that you were intending to reject the delivery, but hadn't had a chance to see the driver to do so.

A couple of days later you let us know that you were actually in the road when the delivery was made and you had asked the driver to take it back.

Once a courier has made a delivery they won't then take it unless a new delivery order is made.

When the delivery was made you could have retrieved the package from the doorstep and secured it and returned it to us as we had advised but instead you choose to leave it on your doorstep.

You then requested we refund you and claim the money back from Evri for failing to deliver - but we both have proof of delivery and you could at any point have secured the package and followed the correct return procedure, but unfortunately you choose not to.

As a result you then went on to claim the money back from Paypal and your credit card company.

Did you advise the Police that someone had stolen a package from your property?

Kind regards,

Get On The Water

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