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Penfold レビュヌ 2,173

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TrustScore 5段階評䟡の4.5

4.6

幎金基金
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5぀星のうち5の評䟡

Since joining they have been helpful and given advice. I have asked them to find my pensions which hasn't worked out very well. However that I think is the holder of the pensions making life difficult... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.

䌁業が回答したした

5぀星のうち5の評䟡

I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... もっず芋る

䌁業が回答したした

䌁業情報

  1. 幎金基金
  2. 金融機関
  3. 投資サヌビス
  4. 幎金事務所
  5. 退職制床提䟛業者

Penfold に぀いお

圓該䌁業による蚘述

Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life. Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure. Join thousands of happy Penfold pension savers today.

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連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

2173件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 88に回答しおいたす

通垞1週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Fantastic everything in one place

Fantastic everything in one place

2025幎10月1日
Penfold ロゎ

Penfold からの回答

Hello James,

Thank you for your feedback! We’re really pleased to hear you’re enjoying having everything in one place and finding it easy to keep track of your pension.

Best,
Penfold

5぀星のうち5の評䟡

Myexperience with this company has


My experience with this company has been amazing, I am so grateful for what they have done.

2026幎5月29日
Penfold ロゎ

Penfold からの回答

Hello there,

Thank you so much for your kind words. We’re delighted to hear you’ve had such a positive experience with us, and it means a lot to know we’ve been able to help.

Best,
Penfold

5぀星のうち1の評䟡

Too many issues in a short space of time

I joined Penfold through a referral promotion and unfortunately, the experience from start to finish was frustrating.

I had to manually chase the referral bonus as it wasn't applied automatically. Then, several weeks later, a duplicate referral bonus was added to my account in error. I proactively contacted Penfold to report this, at which point I was told the issue would be investigated.

Over the following seven weeks, I received repeated messages stating that the matter was still being looked into, before eventually being informed that the duplicate referral was due to a technical issue on their side and it would be removed from my account.

What I found disappointing was the overall handling of the situation. As a customer acting honestly and transparently, I ended up spending a considerable amount of time chasing issues that should never have arisen in the first place. I received an apology from customer services, but after the amount of inconvenience involved, the response felt quite procedural rather than genuinely customer focused.

Unfortunately, the experience has left me with little confidence in the company and, rather than topping up my pension with Penfold, I will be moving it elsewhere.

2026幎5月27日
自発的なレビュヌ
Penfold ロゎ

Penfold からの回答

Hello there,

Thank you for taking the time to share such detailed feedback with us. We’re really sorry to hear about your experience and understand how frustrating this situation must have been, especially after the amount of time and effort you spent trying to get things resolved.

We appreciate that you acted proactively in raising the duplicate referral issue, and we’re sorry that the handling of this left you feeling disappointed. This is certainly not the experience we want our customers to have.

Your feedback has been shared with the relevant teams and will be taken seriously as we continue working to improve both our processes and customer experience.

Best,
Penfold

5぀星のうち5の評䟡

Since joining they have been helpful


Since joining they have been helpful and given advice. I have asked them to find my pensions which hasn't worked out very well. However that I think is the holder of the pensions making life difficult and possibly misleading people. The paper work I have passed on was correct when given to me but now I want it it is incorrect!

2026幎5月22日
Penfold ロゎ

Penfold からの回答

Hello Ian,

Thank you for taking the time to share your feedback. We’re really pleased to hear the team has been helpful and supportive since you joined Penfold.

Best,
Penfold

5぀星のうち5の評䟡

A payment was issued but was not allocated

A payment was issued but was not allocated I received help from Tribhuvani to get payment allocated correctly. I kept receiving constant updated which I highly appreciated

2026幎5月21日
自発的なレビュヌ
Penfold ロゎ

Penfold からの回答

Hello Yara,

Thank you for your lovely feedback! We’re really glad to hear everything was resolved for you and that Tribhuvani kept you informed every step of the way.

We’ll be sure to pass your kind words on to her.

Best,
Penfold

5぀星のうち5の評䟡

Great app and makes saving money in a


Great app and makes saving money in a pension easy. Good information on future investment and retirement

2026幎5月19日
Penfold ロゎ

Penfold からの回答

Hello Andrew,

Thank you for your lovely feedback! We’re really pleased to hear the app has made saving into your pension feel simple and easy, and that you’ve found the information around investments and retirement helpful too.

Best,
Penfold

5぀星のうち5の評䟡

Excellent pension

Excellent pension, really happy how simple and easy the app is to use.
Penfold always keep me updated on my pension as well

2026幎5月20日
Penfold ロゎ

Penfold からの回答

Hello Gavin,

Thank you so much for your kind feedback! We’re delighted to hear you’re enjoying the simplicity of the app and finding it easy to keep track of your pension.

Best,
Penfold

5぀星のうち5の評䟡

Great experience with Penfold platform.ￌ

The whole process with Penfold was very straightforward and I would highly recommend them.ￌ

2026幎5月20日
Penfold ロゎ

Penfold からの回答

Hello Emil,

Thank you for your lovely feedback! We’re really pleased to hear you found the whole process straightforward, and we truly appreciate your recommendation.

Best,
Penfold

5぀星のうち5の評䟡

The service

The service

2026幎5月5日
Penfold ロゎ

Penfold からの回答

Hello Amer,

Thank you for your feedback! We’re really pleased to hear you’ve had a positive experience with our service.

Best,
Penfold

5぀星のうち5の評䟡

Very straightforward and intuitive


Very straightforward and intuitive process, communication was timely

2026幎5月19日
Penfold ロゎ

Penfold からの回答

Hello Diana,

Thank you for your kind feedback! We’re really pleased to hear you found the process straightforward and intuitive, and that communication throughout was timely.

Best,
Penfold

5぀星のうち1の評䟡

Tried ring over half hour it rung but


Tried ring over half hour it rung but no one answered

2026幎5月18日
Penfold ロゎ

Penfold からの回答

Hello there,

We’re really sorry to hear about your experience trying to reach us. We understand how frustrating it must have been to wait so long without getting through.

This certainly isn’t the level of service we aim to provide. A member of our team has reached out to you directly to offer further support and look into this further.

Best,
Penfold

5぀星のうち5の評䟡

Very good always helpful understanding


Very good always helpful understanding app easy to get your information

2026幎5月16日
Penfold ロゎ

Penfold からの回答

Hello Alison,

Thank you for your kind feedback! We’re really pleased to hear you’ve found the team helpful and understanding, and that the app makes it easy to access your information.

Best,
Penfold

5぀星のうち5の評䟡

Excellent friendly and efficient

Excellent friendly and efficient

2026幎5月15日
自発的なレビュヌ
Penfold ロゎ

Penfold からの回答

Hello Barrington,

Thank you for your lovely feedback! We’re really pleased to hear you found the service friendly and efficient.

Best,
Penfold

5぀星のうち5の評䟡

Natasha understood my problem so


Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.

2026幎5月14日
自発的なレビュヌ
Penfold ロゎ

Penfold からの回答

Hello Sanjeev,

Thank you so much for your lovely feedback! We’re delighted to hear Natasha was able to understand and resolve your query so quickly.

We’ll be sure to pass your kind words on to her — she’ll really appreciate it.

Best,
Penfold

5぀星のうち5の評䟡

Small pension pot

Only a small pension pot with penfold
Easy to add to
Easy to withdrawal
Highly recommend.

2026幎5月14日
Penfold ロゎ

Penfold からの回答

Hello Rob,

Thank you for your lovely feedback! We’re really pleased to hear you’ve found everything easy to manage and straightforward to use.

We really appreciate your recommendation as well.

Best,
Penfold

5぀星のうち1の評䟡

Update

Update : Penfold has still not refunded me back the money they stole from me neither have they responded to my complaint. I will be going to the financial ombudsman.

2026幎5月13日
自発的なレビュヌ
Penfold ロゎ

Penfold からの回答

Hello Gift,

We’re very sorry to hear about your experience and understand how upsetting this situation must feel.

Please be assured that we take complaints like this very seriously. A member of our team has reached out to you directly to investigate this further and support you in resolving the matter as quickly as possible.

Best,
Penfold

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