Since joining they have been helpful and given advice. I have asked them to find my pensions which hasn't worked out very well. However that I think is the holder of the pensions making life difficult... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Natasha understood my problem so quickly and acted on it immediately. She is a star. Thank you so much for sorting out my pension query Natash. Really appreciate it.
企業が回答しました
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... もっと見る
企業が回答しました
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... もっと見る
企業が回答しました
企業情報
Penfold について
当該企業による記述
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
連絡先
The Ministry, 79-81 Borough Rd, SE1 1DN, London, 英国
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4.6
優良
2173件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 88％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The experience of transferring multiple…
The experience of transferring multiple pensions has been made easy my Penfolds online app. Easy to do and easy to understand where everything is up to with the app.
2026年4月16日
Penfold からの回答
Hello Guy,
Thank you for your feedback! We’re really glad to hear that transferring your pensions has been easy and that you’ve found the app clear and straightforward to use.
Best,
Penfold
Thank you for holding my pension
Thank you for holding my pension. £5k to HMRC was ouch! 😁
2026年4月15日
自発的なレビュー
Penfold からの回答
Hello Fullbahar,
Thank you for updating your review - we really appreciate it! We’re glad we could help clarify things for you, and if you ever have any questions in the future, we’re always here to help.
Best,
Penfold
very happy with how quickly and easy…
very happy with how quickly and easy this process was thankyou
2026年4月14日
Penfold からの回答
Hello Michelle,
Thank you for your kind words! We’re really glad to hear the process was quick and easy for you
Best,
Penfold
Penfold からの回答
Hello Suzanne,
Thank you for your feedback, and we’re sorry to hear you’ve had trouble accessing your account.
Our team has reached out to help get this resolved for you as quickly as possible - please get back in touch with us if you still need support.
Best,
Penfold
Penfold からの回答
Hello Janis,
Thank you! We’re glad to hear you’ve had a positive experience with us.
Best,
Penfold
The team at Penfold are really helpful…
The team at Penfold are really helpful and patient, Jennifer was very patient and gave me all the information I needed for my enquiry.
Thank you
2026年4月14日
自発的なレビュー
Penfold からの回答
Hello Jay,
Thank you for your lovely feedback! We’re really pleased Jennifer could support you and provide the information you needed.
Best,
Penfold
Be careful do not invest with penfold …
Try to get your money back of these maggots when you need it most is impossible. Customer service is useless you can't get in touch with anyone. They will try anything they possibly can not to pay you your money. There are much better options out there. So folks do not invest your hard earned money with these cowboys. AVOID AVOID AVOID
2026年4月9日
自発的なレビュー
Penfold からの回答
Hello Ally,
We’re sorry to read this and understand how frustrating this must feel. We do have set processes and timelines in place when it comes to accessing pension funds, and our support team has been in touch to explain this.
If you still have questions or need further help, please do get back in touch - we’re here to support you.
Best,
Penfold
Great service from Humayun
Great service from Humayun. Nothing is too much for Penfold. Would highly recommend this company
2026年4月8日
自発的なレビュー
Penfold からの回答
Hello Kal,
Thank you for your kind words! We’re really glad to hear you had a great experience with Humayun - we’ll be sure to pass this on.
Best,
Penfold
Easy
Easy, all-digital interaction. So good to have an app where things work well and there's no need to have to go to customer support!
2026年4月13日
Penfold からの回答
Hello John,
Thank you for your feedback! We’re really glad to hear you’re enjoying the smooth, all-digital experience - it’s great to know everything is working as it should.
Best,
Penfold
Helped me with my problem straight away…
Helped me with my problem straight away conversation went better then expected had my problem solved the same day and reply’s were very quick very happy with my experience
2026年4月8日
自発的なレビュー
Penfold からの回答
Hello Paige,
Thank you for your kind feedback! We’re really glad to hear your issue was resolved so quickly and that the experience was even better than expected — that’s exactly what we aim for.
Best,
Penfold
Efficient and effective
I have been with penfold for the best part of 4 years and am delighted with the outcomes. The company is easy to deal with, the app works fine and information is always clear. They take my money, put it in some funds and make it grow at a decent level. I don't go around comparing as it's a long game but all is good.
2026年2月6日
Penfold からの回答
Hello Brian,
Thank you so much for your continued support over the past few years — it really means a lot. We’re so pleased to hear you’ve had a positive experience and that everything has felt clear and easy to manage along the way.
It’s great to know you feel confident leaving things with us for the long term.
Best,
Penfold
Easy to invest and track
Penfold have made it easy to invest in a pension. The process is transparent and you can easily check to see how your pot is growing online or via the app.
2026年4月8日
自発的なレビュー
Penfold からの回答
Hello Duncan,
Thank you for your kind feedback! We’re really pleased to hear you’ve found the process straightforward and transparent, and that keeping track of your pension has been easy to do.
Best,
Penfold
Poor Customer Service.
2026年3月24日
Penfold からの回答
Hello Syed,
We’re really sorry to hear about your experience — this isn’t the level of service we aim to provide. We take feedback like this seriously and would really like the opportunity to understand what went wrong and put things right.
Our team has reached out to you directly, and we hope to be able to support you further and resolve this as quickly as possible.
Best,
Penfold
Penfold からの回答
Hello Trevor,
Thank you for your feedback! We’re really glad our team could help resolve the issue and support you along the way.
Best,
Penfold
Penfold からの回答
Hello Jasna,
Thanks so much for your kind words! We’re really glad to hear you found the support helpful.
Best,
Penfold
They have been very useful for pension
They have been very useful for pension. I have used them for shortwhile but I beg my new employer to use them. This give you more flexibility to how much you like to sacrifice in salary.
2025年4月23日
Penfold からの回答
Hello Sanjeev,
Thank you for your thoughtful feedback! We’re really glad to hear you’ve found Penfold useful and that the flexibility has made a difference for you — it’s great to know you’d recommend us to your employer too.
Best,
Penfold
Great customer service
Great customer service, they can answer relevant questions very knowledgeable.
2026年1月23日
Penfold からの回答
Hello Zaleera,
Thanks so much for your lovely feedback! It’s great to hear our team was able to answer your questions clearly and support you along the way.
Best,
Penfold
Efficient and Helpful
Efficient and Helpful. I had a couple of issues that were resolved very effectively and efficiently. Interface is very easy to use.
2026年4月2日
自発的なレビュー
Penfold からの回答
Hello James,
Thank you for your kind words! We’re really pleased to hear that your issues were resolved efficiently and that you’re finding the interface easy to use.
Best,
Penfold
Penfold からの回答
Hello Christian,
Thank you so much for your kind words! We're really glad to hear you've had a good experience with our service.
Best,
Penfold
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