Both members of staff that I spoke to, were very friendly and informative. They went over everything ensuring that I understood everything and didn't leave any questions unanswered
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I recently had the pleasure of speaking with Ben Moss to go through my life insurance options, and I couldnât be more grateful for his help. He took the time to clearly explain everything, an... ãã£ãšèŠã
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I had such an exceptional experience with Keah, when purchasing life insurance. Initially, I was entirely unaware of what insurance cover I would require - but felt entirely at ease when Keah was expl... ãã£ãšèŠã
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Connor was an absolute diamond. Was very clear and concise with the information he gave left me feeling very happy and secure with the decision I made. He is a credit to the company!
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GetProtected offers tailored life insurance designed to safeguard your familyâs future. Providing financial security through flexible term cover, it ensures peace of mind when it matters most. Simple, trusted protection for life's uncertainties â your loved ones, always protected.
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Very helpful and I am grateful for you
Very helpful and I am grateful for you, thank you
2026幎4æ9æ¥
GetProtected ããã®åç
Ansou, thank you so much, we really appreciate your kind words and weâre glad you found the service helpful.
Donât seem legit - rude and pushy
A lot of information taken on the phone was relaid back wrong, which isnât exactly promising. Calling from a local number however makes small talk that theyâve never heard of the area before and wonât take no for an answer. Asked multiple times if they could send me the quotes to look over as I had to go back to work but made it the hardest thing in the world. Very much a sales call instead of anything else. I donât know why I stayed on the phone to them. 45 minute call and all I got was quotes for what they thought I should get instead of what I asked for, questioning responses I gave back which is rude, very pushy.
2026幎4æ16æ¥
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GetProtected ããã®åç
Thank you for taking the time to leave your feedback. Weâre sorry to hear that your experience didnât reflect the level of service we aim to provide.
We take comments around tone, accuracy of information, and customer experience very seriously. Our approach is intended to be informative and supportive, ensuring customers fully understand their options, but we recognise from your comments that this did not come across as intended in your case.
We are unable to identify your interaction from the details provided, and we would appreciate the opportunity to review this properly. Please could you contact me directly at m.cullen@smartercover.co.uk
with any additional details, such as the time of the call or your contact number, so we can investigate this fully.
For context, the majority of our customers highlight the professionalism, clarity, and support provided by our team, and we continuously use all feedback, including yours, to improve our processes and ensure a more balanced and customer led experience.
Getting insurance was never such a pleasure! *****
Leon Clarke, who was looking after me,was terrific. Always personable, open to any questions I had and a friendly approachable guy.
I didn't feel in the least bit like I was being rushed or pushed into anything, the call was refreshing, factual and engaging.
I needed to get a hold of a piece of information from my doctor's surgery to progress my application, and Leon was happy to give me a week to do so planning in a call back a week later to give me the time to obtain the information I needed.
At this point Leon also left me with his contact details in case I had any queries at all within that week.
As promised, I received my call back on the date agreed.
Leon proceeded to inform me that the call was being recorded, something I am always happy to hear as it's very reassuring.
Leon very kindly ran through all of the details of my application again at just the right pace, not too quickly, and thankfully not too slowly either.
The application thrn went to the underwriters, and in no time at all my application was successful!
I can't praise Get Protected highly enough for the service I teceived, it was terrific!
A special mention for Leon though, he was absolutely fantastic!
Even though, and in fact particularly because, this transaction was all done over the phone, I found him to be be someone I was happy to share my sensitive health questions with, and of course my bank details with when I agreed to go ahead with the policy.
I can't speak highly enough of Leon, and I believe Get Protected are extremely lucky to have him on board!
2026幎4æ14æ¥
GetProtected ããã®åç
Mr OâBrien, thank you for such an incredible and detailed review, it really means a lot. Leon will be absolutely delighted to read this, weâre so pleased he supported you throughout, gave you the time you needed and made the whole process feel comfortable and reassuring.
Leon was very nice and also heâŠ
Leon was very nice and also he explained clearly on the soubts i have.
I will like to say thanks to Leon for everything
2026幎4æ17æ¥
GetProtected ããã®åç
Juliet, thank you, weâre really glad Leon was able to answer your questions clearly and support you throughout.
Godwin is a star
Godwin is a star. He is very nice, patient and thorough. He made the process quite easy and seamless.
2026幎4æ13æ¥
GetProtected ããã®åç
Chiamaka, thank you so much, weâre glad Godwin made the process feel easy and seamless for you.
Knowledgable professional staff
Knowledgable professional staff
Member who answered all my questions
2026幎4æ17æ¥
GetProtected ããã®åç
Vince, thank you, weâre pleased our team were able to answer all your questions clearly.
Great customer service
2026幎4æ9æ¥
GetProtected ããã®åç
Kirsty, thank you, we appreciate your kind words.
Conar who called me with ref to lifeâŠ
Conar who called me with ref to life insurance excellent costumer skills very good at what he does ð
2026幎4æ16æ¥
GetProtected ããã®åç
Simon, thank you, weâre glad Connor provided such great service and made a strong impression.
Very nice and polite customer service
Very nice and polite customer service, everything sorted very quick and easy. Molly found one for me a great deal for insurance.
2026幎4æ15æ¥
GetProtected ããã®åç
Emilia, thank you so much, weâre really pleased Molly was able to help you quickly and find you a great deal.
Your representative James was excellentâŠ
Your representative James was excellent in my opinion, very informative and helpful,answering countless questions and helping me through the process.
2026幎4æ13æ¥
GetProtected ããã®åç
Alex, thank you, weâre glad James was able to guide you through everything and answer all your questions along the way.
The lady on the phone was superâŠ
The lady on the phone was super professional and nice.
If everyone was like this lady it would be an easy life.
Thank you so much for your help.
keah I think her name was .
An absolute pleasure to deal with.
2026幎4æ9æ¥
GetProtected ããã®åç
Hi Steven, thanks so much for your review. Weâre really pleased to hear you had such a positive experience and that Kia made such a great impression with her professionalism and friendly approach. We really appreciate you taking the time to mention her. If you ever need anything, weâre always here to help. Get Protected customer services
Great experience
Great experience, great to get cover and James was great in covering amd explaining everything and finding a plan that works for me
2026幎4æ9æ¥
GetProtected ããã®åç
Hi Martin, thanks so much for your review. Weâre really pleased to hear you had a great experience and that James was able to clearly explain everything and find a plan that works for you. We really appreciate your feedback. If you ever need anything, weâre always here to help. Get Protected customer services
Outstanding customer service
Cher was kind enough and patient to put me through all I need to know and advised on the best one to go for. Get protected gave me the best and most affordable policy I couldn't get somewhere else.
2026幎4æ8æ¥
GetProtected ããã®åç
Hi Funmilola, thanks so much for your review. Weâre really pleased to hear Cher was patient and helpful in guiding you through your options and helping you find the best and most affordable policy. We really appreciate your feedback. If you ever need anything, weâre always here to help. Get Protected customer services
Conor was amazing he went throughâŠ
Conor was amazing he went through everything with me :)
2026幎4æ9æ¥
GetProtected ããã®åç
Hi Aaron, thanks so much for your review. Weâre really pleased to hear Conor was so helpful and took the time to go through everything with you. We really appreciate your feedback. If you ever need anything, weâre always here to help. Get Protected customer services
GetProtected ããã®åç
Hi Nkosana, thanks so much for your review. Weâre really glad to hear you found the adviser honest and friendly, thatâs exactly what we aim for. We really appreciate your feedback. If you ever need anything, weâre always here to help. Get Protected customer services
Ben Moss
I recently had the pleasure of speaking with Ben Moss to go through my life insurance options, and I couldnât be more grateful for his help. He took the time to clearly explain everything, answered all my questions with patience, and made sure I fully understood my choices.
What really stood out was how he focused on finding the policy that was right for me, rather than rushing the process. His professionalism, knowledge, and genuine care made the whole experience smooth and stress-free.
I would highly recommend Ben to anyone looking for honest, reliable guidance with life insurance. He was absolutely amazing!
2026幎4æ1æ¥
GetProtected ããã®åç
Hi Sameera, thanks so much for your review. Weâre really pleased to hear Ben took the time to explain everything clearly and helped you feel confident in choosing the right policy without any pressure. It means a lot that youâd recommend him so highly. If you ever need anything, weâre always here to help. Get Protected customer services
Customer service was fantastic
Customer service was fantastic, couple with the detailed explanation of the cover, as well as the friendly approach made me feel this is the right cover for me.
I would recommend Get Protected to anyone who wants a cover of any type.
2026幎4æ8æ¥
GetProtected ããã®åç
Hi James, thanks so much for your review. Weâre really pleased to hear you received fantastic customer service and that the detailed explanations and friendly approach helped you feel confident in your cover. We really appreciate your recommendation. If you ever need anything, weâre always here to help. Get Protected customer services
Great service from Ben
Great service from Ben. Very concise and helped me through the process. Would recommend
2026幎3æ27æ¥
GetProtected ããã®åç
Hi Jim, thanks so much for your review. Weâre really glad to hear Ben provided clear and concise support and helped guide you through the process smoothly. We really appreciate your recommendation. If you ever need anything, weâre always here to help. Get Protected customer services
Mrs.
Rhia was quite friendly, helpful and explained everything simply. At first I just wanted to ask questions but at the end of our conversation, I was happy to take the life insurance. Overall I was satisfied.
2026幎3æ25æ¥
GetProtected ããã®åç
Hi Oluwafemi, thanks so much for your review. Weâre really pleased to hear Rhia was friendly, helpful and explained everything clearly, and that you felt confident going ahead with your policy. We really appreciate your feedback. If you ever need anything, weâre always here to help. Get Protected customer services
Helpful. Il wait for the official documents.
Helpful customer service. I'm waiting for the official paper work.
2026幎4æ1æ¥
GetProtected ããã®åç
Hi Mark, thanks so much for your review. Weâre really glad you found the customer service helpful and we hope everything comes through smoothly with your paperwork. If you ever need anything, weâre always here to help. Get Protected customer services
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