GetProtected レビュー 417

GetProtected からの回答

2026年3月13日

Hi Sedalia, thank you for your lovely review. We’re really pleased to hear you had such a positive experience with GetProtected.

GetProtected からの回答

2026年3月13日

Hi Farooq, thank you for your thoughtful review. We’re glad to hear the cover gives you peace of mind and helps protect your loved ones.

GetProtected からの回答

2026年3月13日

Hi Mr Kaur Kadir, thank you for your kind review. We’re really pleased to hear you had a good experience with our team.

GetProtected からの回答

2026年3月13日

Hi Nandini, thank you for your lovely feedback. We’re so pleased our team were friendly and helped you find the right cover for your needs.

GetProtected からの回答

2026年3月2日

Hi Tracy, thank you for your wonderful review, we’re delighted to hear Matthew was able to provide clear and supportive help with your life assurance and serious illness cover and that you had such a positive experience with GetProtected.

GetProtected からの回答

2026年3月2日

Hi Joy, thank you for your lovely feedback, we’re so pleased to hear Matthew provided a professional and informative service throughout and truly appreciate you sharing your experience with GetProtected.

GetProtected からの回答

2026年2月25日

Thank you for your feedback.

We are sorry that you were unable to proceed with an online quote. Where a mobile number is flagged as invalid at the outset, this is typically due to the number being held on a suppression or do not contact list. This usually occurs where we have previously been asked not to contact that number, or where the number has been screened out under data protection controls applied by our lead provider.

We operate strict data protection and suppression processes to prevent unwanted contact, and in some cases this can result in details not being accepted online. This is designed to protect individuals, not to restrict legitimate enquiries.

This appears to be an isolated issue, and I am keen to understand exactly why your number has been screened. If you are happy to do so, please contact me directly at m.cullen@smartercover.co.uk
and I will review this with our digital marketing partner and clarify the position.

Thank you again for raising this.

GetProtected からの回答

2026年3月2日

Hi Ming, thank you for your kind review, we’re really glad to hear the process was quick, easy and straightforward and appreciate you choosing GetProtected.

GetProtected からの回答

2026年3月2日

Hi Emma, thank you for your kind review, we’re really pleased to hear the adviser was polite and able to help with all your questions and appreciate you sharing your experience with GetProtected.

GetProtected からの回答

2026年2月18日

Thank you for taking the time to leave your feedback.

I am genuinely sorry to read about your experience. Having reviewed your record personally, I can see that you did ask us to stop calling and this should have been actioned immediately. On this occasion, that request was not recorded correctly at the point it was made, which meant further calls were attempted. That is not the standard we expect, and I apologise that this was not handled properly at the time.

I can also see that during your earlier interaction you had progressed through part of the quotation and application process, which is why our system continued to treat the enquiry as live. However, once you made it clear that you were no longer comfortable proceeding, your request should have been respected without delay.

For clarity, your record has now been updated and marked as do not contact to ensure there are no further calls.

We take data preferences and contact permissions seriously, and your feedback has been shared internally so that we can reinforce the importance of correctly recording suppression requests at the first point of contact.

I am sorry again that this caused frustration. If you would like to discuss anything further, you are welcome to contact us directly and I will ensure it is handled appropriately.

Michael
Compliance Manager
Get Protected

GetProtected からの回答

2026年3月2日

Hi, thank you for your lovely feedback, we’re glad to hear our team was able to guide you in choosing the best option for your needs and appreciate you choosing GetProtected.

GetProtected からの回答

2026年3月2日

Hi Emma, thank you for your wonderful review, we’re delighted to hear you had such a positive experience and that everything was explained clearly and in detail by the GetProtected team.

GetProtected からの回答

2026年3月2日

Hi Wendy, thank you for your kind words, we’re really pleased to hear you found us trustworthy and helpful and appreciate you taking the time to share your feedback about GetProtected.

GetProtected からの回答

2026年3月2日

Hi Adelani, thank you for your kind review, we’re really pleased to hear you appreciated the transparency throughout the process and truly value your feedback about your experience with GetProtected.

GetProtected からの回答

2026年3月2日

Hi Shepherd, thank you for such a fantastic and detailed review, we’re delighted to hear you had a smooth and positive experience from start to finish and that our team was able to guide you clearly through the process, your recommendation truly means a lot to us and we really appreciate your kind support of GetProtected.

GetProtected からの回答

2026年2月13日

Hi Theresa, thank you for your lovely review. We are so pleased to hear that you felt well supported and received all the help you needed, as providing caring and attentive service is incredibly important to us. Your kind words truly mean a lot to the team, and we appreciate you taking the time to share your experience. Thank you for choosing GetProtected.

GetProtected からの回答

2026年2月13日

Hi Shaniel, thank you for such thoughtful feedback. We are delighted to hear that Matthew ensured you fully understood the entire process and supported you with professionalism and politeness throughout. Making sure our customers feel confident before moving forward is a top priority for us, so your comments will be wonderful for Matthew to hear. Thank you again for choosing GetProtected.

GetProtected からの回答

2026年2月13日

Hi Ben, thank you for taking the time to leave a review. We are really pleased to know that the team communicated clearly and took the time to explain every detail, as we believe our customers should always feel informed and comfortable. It is especially lovely to hear Leon and Jack made such a positive impression. We truly appreciate your feedback and thank you for choosing GetProtected.

GetProtected からの回答

2026年2月13日

Hi Mr Erdoğan, thank you for your wonderful review. We are delighted to hear that you found our team knowledgeable and that you received excellent service, as providing clear and professional support is very important to us. Your feedback means a great deal to the team, and we truly appreciate you taking the time to share your experience. Thank you for choosing GetProtected.

GetProtected からの回答

2026年2月13日

Hi Noni, thank you for sharing your experience with us. We are so pleased to hear that your conversation with our team gave you peace of mind and helped you feel relaxed after arranging your policy. Knowing you felt satisfied and supported is exactly what we strive for, and your kind words will mean a lot to the team. Thank you for choosing GetProtected.