They offer decent promotions, found their customer service good, but by god the site is just full of errors. So many occur during betting and half the time you lose any promotions youve opted into, ho... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Total trash, promised a sign up bonus then when I'd joined and placed qualifying bet, sent email saying I wasn't allowed the bonus promised with zero explanation.......avoid there's plenty of more boo... もっと見る
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New customer, SBK grabbed my attention with the bet £5 get £30 in bonus sports welcome offer. Deposited and wagered as per terms and conditions. Shock no bonus. Support very unhelpful apparently... もっと見る
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I’m not one to leave good reviews because most betting sites are shocking. But genuinely this is the best betting site I’ve used. Great selection of sporting events, fast withdrawals and credited all... もっと見る
企業が回答しました
企業情報
当該企業による記述
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
連絡先
1 Commodity Quay, E1W 1AZ, London, 英国
- +442076177413
- support@getsbk.com
- getsbk.com
2.2
期待以下
276件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Be careful !!!
Be careful, everything is nice until you start winning too many times and you will become a problem for them! Now I understand why they have one star.
2025年7月16日
自発的なレビュー
SBK からの回答
Hi There
We understand your frustration and appreciate you sharing your experience. Please know that we take fairness and transparency seriously. Winning customers are not penalized simply for being successful — however, in some cases, account reviews are triggered by patterns that may relate to terms of service, bonus use, or trading behavior.
If you feel your account was treated unfairly, we encourage you to contact our support team directly so we can take a closer look and provide clarity.
Thank you.
Best odds and they don’t finesse you…
Best odds and they don’t finesse you with the welcome offer
2025年7月11日
自発的なレビュー
SBK からの回答
Hi There
Thanks for the kind words! We're glad you're enjoying the competitive odds and the overall experience. We work hard to keep things fair, transparent, and user-friendly. Appreciate you being with us
Thank you.
Today I had my account closed because I…
Today I had my account closed because I was winning and they said I was spending to much time gambling i only spend like 2 hours a week 🤣 they ban winning customers just like that rick said on his review
2025年7月11日
自発的なレビュー
SBK からの回答
Hi Ricky,
We understand how frustrating this must feel and appreciate you taking the time to share your experience. Please know that account closures are never based simply on winning — we welcome successful customers. However, in some cases, accounts are reviewed due to a combination of factors, including activity patterns, responsible gambling policies, and compliance checks.
If you believe this decision was made in error, we strongly encourage you to contact our support team so we can look into it in more detail. We’re committed to fairness and transparency, and we’d be happy to clarify anything directly.
Thank you
They ban you win and come up with some…
They ban when you win and come up with some safer gambling bs but not when you are down
2025年6月26日
自発的なレビュー
SBK からの回答
Thanks for sharing your feedback. We understand your frustration and want to clarify that our safer gambling measures are in place to protect all of our users, regardless of whether they're winning or losing. These measures are guided by responsible gambling policies and regulatory requirements designed to promote a healthy betting environment.
If you feel your account was restricted unfairly, we’d be happy to review the situation in more detail. Please contact our support team directly at support@smarkets.com so we can assist you further.
Best regards,
Jack
SBK Customer Experience Team
Quick and friendly experience
Quick and friendly experience. Nearly instantaneous connection to an agent
2025年6月25日
自発的なレビュー
SBK からの回答
Hi Daniel
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
Speedy and efficient
Asked for a withdrawal issue to be resolved-It was and impressively quickly-highly recommended
2025年6月25日
自発的なレビュー
SBK からの回答
Hi Peter
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
Friendly and quick replies
Friendly and quick replies, resolved my issue straight away
2025年6月19日
自発的なレビュー
SBK からの回答
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Seb
SBK Customer Experience Team
Fantastic support on the live chat.
2025年6月19日
自発的なレビュー
SBK からの回答
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
Brilliant Service
2025年6月10日
自発的なレビュー
SBK からの回答
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Jack
SBK Customer Experience Team
I raised an issue with my account with…
I raised an issue with my account with SBK and it was sorted without a quibble.
They are an excellent bookmaker, one the others could learn a lot from
2025年6月7日
自発的なレビュー
SBK からの回答
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Seb
SBK Customer Experience Team
SBK からの回答
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
0 stars
0 stars. Everyone please avoid this company. Worst of all. Unable to cash out a bet builder even though the game is finished and the next game is in more than an hour. Live chat wasn’t helpful either. After the match finished, l will be deleting the app and leaving bad reviews on all app stores on both android and apple platforms.
2025年6月6日
自発的なレビュー
SBK からの回答
HI there,
Sorry to hear you feel this way. We understand how frustrating it can be when things don’t go as expected. Bet Builder cash outs aren’t always available depending on market status and game timing, Please let us know if we can asisst you further by sending an email to support@smarkets.com
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Had an issue withdrawing due to my original deposit being through Apple Pay, which caused a block. The live chat team were brilliant—explained everything clearly and guided me step-by-step to solve it by using Open Bank Transfer. Whole process was smooth and support was quick, friendly, and genuinely helpful. Can’t fault the service. Cheers!
2025年6月5日
自発的なレビュー
SBK からの回答
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
Seb made everything very easy and was…
Seb made everything very easy and was quick to do this. Would highly recommend
2025年6月4日
自発的なレビュー
SBK からの回答
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
Hacking Facilitation
My SBK account username was changed by a hacker.
I brought this security concern to the attention of SBK and provided the necessary evidence.
The agent I liaised with at this point (Seb) in his wisdom decided to place a block on my ability to deposit into MY SBK account, which I found truly bizarre and nonsensical.
I asked him to place a suspension on my entire account to prevent anyone accessing it or attempting to access it until such time SBK had investigated this matter and reached a conclusion, and get back to me, as promised, with their findings.
I was advised by Seb I would receive a reply from SBK by email with regards to their findings.
Unfortunately, no response has been received, which is incredibly concerning. I changed my password earlier this afternoon but there is still a suspension on my account.
I sent several emails to SBK to justifiably ask what is happening with my case but only received a derogatory copy and paste reply advising me to change my password (which I had already done) and to click on a link regarding compromised accounts.
I was also advised in order to reopen my account I require to submit a photo of me alongside my passport. (Mmm, how is this going to secure and protect my account when it seems my account is open to hackers and allcomers to access it without my authorisation and knowledge?)
I am truly sickened by this level of "customer service" and will not be betting with this firm again until they actually listen to me and investigate my security issue.
Evidently, they couldn't give 2........ about their customers and the security of their customers" accounts.
So much for cyber security, etc.
2025年6月2日
自発的なレビュー
SBK からの回答
Hi Stephen
Thanks for reaching out and sharing your concerns. We understand how serious and frustrating this situation is, and we want to reassure you that we take account security very seriously.
Our team has responded to your recent email with further clarification and next steps to support you in resolving this issue. If you have any further questions or need assistance, please don’t hesitate to get back in touch — we’re here to help.
The Smarkets Team
Overall app experience is great!
Overall app experience is great!
Customer service was quick and efficient unlike other apps.
2025年6月3日
自発的なレビュー
SBK からの回答
Thanks for the great feedback! Appreciate you taking the time to share!
The worst online betting company i have…
The worst online betting company i have ever used, app down a lot, asking for proof of income, voids greyhound bets if a non runner in race, stick to your normal ones paddy and 365 and so on this company really is shocking, customer service also terrible
2025年5月29日
自発的なレビュー
SBK からの回答
Thank you for your feedback — I’m really sorry to hear about your experience. I understand how frustrating things like app issues or verification requests can be. Some processes, like voiding bets after a non-runner, are in place to keep things fair and within regulations, but I completely appreciate how they can impact your experience.
We’re always working to improve, and I’ve shared your comments with the team. If there’s anything you'd like us to take a closer look at, feel free to let me know.
Customer service is excellent no…
Customer service is excellent no complaints from me, had an issue with verification but help from customer service cleared it up straight away.
2025年5月28日
自発的なレビュー
SBK からの回答
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
Great Customer service
I had issues withdrawing and could not receive my profits, I went to customer service and Simon helped me get it all sorted, it was an easy, simple, efficient and fairly quick process to get it all straightened out - and now I can withdraw all funds freely. No complaints at all, very satisfied
2025年5月25日
自発的なレビュー
SBK からの回答
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
Matt was a great help in resolving my…
Matt was a great help in resolving my query quickly and efficiently
2025年5月24日
自発的なレビュー
SBK からの回答
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
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