They offer decent promotions, found their customer service good, but by god the site is just full of errors. So many occur during betting and half the time you lose any promotions youve opted into, ho... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Total trash, promised a sign up bonus then when I'd joined and placed qualifying bet, sent email saying I wasn't allowed the bonus promised with zero explanation.......avoid there's plenty of more boo... もっと見る
企業が回答しました
New customer, SBK grabbed my attention with the bet £5 get £30 in bonus sports welcome offer. Deposited and wagered as per terms and conditions. Shock no bonus. Support very unhelpful apparently... もっと見る
企業が回答しました
I’m not one to leave good reviews because most betting sites are shocking. But genuinely this is the best betting site I’ve used. Great selection of sporting events, fast withdrawals and credited all... もっと見る
企業が回答しました
企業情報
当該企業による記述
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
連絡先
1 Commodity Quay, E1W 1AZ, London, 英国
- +442076177413
- support@getsbk.com
- getsbk.com
2.2
期待以下
276件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Had an issue with withdrawing but…
Had an issue with withdrawing but jumped on live chat and Alice was v helpful
2025年5月23日
自発的なレビュー
SBK からの回答
Hi Jack! Appreciate the feedback! Delighted to hear Alice made a positive impression.
All issues resolved by customer service…
All issues resolved by customer service promptly
2025年5月19日
自発的なレビュー
SBK からの回答
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
SBK からの回答
Hi Kyle! Appreciate the feedback! Delighted to hear Indie made a positive impression.
Disgusting invasion of privacy
Have been using the site for a couple of months, fully verified. Suddenly, my account is suspended without explanation, and I am asked to provide a payslip to prove my earnings. I did as requested, I was then asked to provide a bank statement to prove my pay is being deposited. I did as requested. They then proceeed to question transactions between myself and family members and asking for an explanation as to why I trasnfer money to my partner etc. This was a step too far for me. I contacted them and asked them to close my account with immediate effect, plenty of other sites around to use! I am still waiting for the account to be closed after 2 or 3 days. Joke of a company - I recommend you avoid and stick to the main sites if possible.
2025年5月12日
自発的なレビュー
SBK からの回答
Thank you for reaching out regarding your account suspension. We understand your frustration and appreciate your patience as we work through this process.
If you wish to formally raise a complaint, you may do so by emailing our customer support team at support@getsbk.com. Your complaint will be escalated to management, and we will aim to review it within two working days. You will receive a resolution within 10 days of receipt.
If there’s anything else we can assist you with in the meantime, please let us know.
Best regards,
Seb
SBK Customer Experience Team
I am new customer and find my…
I am new customer and find my experience using this app really enjoyable and live had today for support on topic I need help with was so easy and helpful .
2025年5月3日
自発的なレビュー
SBK からの回答
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Seb
SBK Customer Experience Team
Perfect help dead simple
Simon was great helped loads and helped me set up what's right for me
2025年5月1日
自発的なレビュー
SBK からの回答
Hi Nick!
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share!
Smarkets have always been great
Smarkets have always been great, been using them for years now and never an issue. Shen was really helpful when I went on live chat, really speedy response and connected instantly!
2025年4月26日
自発的なレビュー
SBK からの回答
Thank you for your review!
We’re glad to hear that Shen and the team were able to provide the support you needed. We’ll be sure to pass along your kind words!
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Seb
SBK Customer Experience Team
Very good alternative to Betfair
2025年4月26日
自発的なレビュー
SBK からの回答
Thank you for your review!
We’re glad to hear that you are enjoying SBK,
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Seb
SBK Customer Experience Team
Not a bad app to bet on
Not a bad app to bet on. The live betting can get a little glitchy but not too terrible. My only complaint is that my my wagers keep getting limited.
2025年4月17日
自発的なレビュー
SBK からの回答
Hi Thomas!
Thanks for your feedback! We're glad you’re enjoying the app. We’re continuously working to improve live betting and understand your concern about wager limits. Please reach out to our support team via live chat or email support@getsbk.com so we can look into the wager query for you
Offer you free bets for spending £40…
Offer you free bets for spending £40 but then don't give you free bet. Stay clear of these scammers iv seen some bad bookies in my time but these are by far the shadiest
2025年4月13日
自発的なレビュー
SBK からの回答
Hi Jim
Thank you for leaving a review. I apologise for the inconvenience you have faced, however as per the promotions T&Cs, We reserve the right to revoke this promotion. Any customer who has been sent an email stating that they are not eligible for bonuses will not receive any free bets, even if they meet all other terms of this promotion.
If you believe this needs to be reviewed further, please email support@getsbk.com
Best regards,
Seb
SBK Customer Experience Team
Don’t trust SBK
Absolutely disgusting site 4 different times they stiffed my bet and the lack off accountability is unbelievable if you want to use a simple and straightforward betting site keep clear of this mob amateur and simply odious bunch with chimps as staff should be thrown out of betting in the uk as have no place here
2025年4月13日
自発的なレビュー
SBK からの回答
Hi Matthew!
Sorry to hear about your experience. We take these matters seriously and apologize for any frustration caused. Please reach out to our customer support team directly with your account details so we can investigate and resolve this issue for you as soon as possible. Your feedback is important to us, and we appreciate your patience. - SBK team
Best regards,
Seb
SBK Customer Experience Team
Shen helped me remove a card from my…
Shen helped me remove a card from my account as it was no longer active which allowed me to withdraw to my new card. Service was quick and really appreciated. Thanks again
2025年4月11日
自発的なレビュー
SBK からの回答
Hi James!
Thanks for the great feedback! We're glad our agents could help out quickly and get everything sorted for you. Appreciate you taking the time to share! 😊
One of the best betting sites I have used
Definitely one of the best betting sites I have used. Good range of options to bet on and bets settled very fast. Would recommend!
2025年4月9日
自発的なレビュー
SBK からの回答
Hi Soc 9 !
Thanks a lot! Awesome to hear you're enjoying the range of options and speedy bet settlements. Appreciate the recommendation! 🙌
This is a great site when u win they…
This is a great site when u win they don't Do the whole u must provide evidence of who u are they just pay u and it's in your account instantly
2025年4月10日
自発的なレビュー
SBK からの回答
Hi Chris! Thanks for the great feedback! We're glad you’re enjoying the site!
The app overall is easy to use and the…
The app overall is easy to use and the support team is the best! I appreciate them caring about the safety of gamblers addiction but I would be happy if they’d unlock my account now lol.
2025年4月10日
自発的なレビュー
SBK からの回答
Hi Alex!
Thanks for the kind words! We're really glad you find the app easy to use and appreciate our support. If you are still experiencing issues with your account please contact us at support@getsbk.com! 😊
SBK からの回答
Hi Leon! Thanks so much! Glad you loved the fast service! 😊
Please DONT use SBK!!!
Yet again please don’t use SBK. I put on some horses for Grand National and then today the final line up got announced in which 2 of my horses were no longer racing so contacted SBK to get the bet void and my stake back to use on other horses only to be told they keep my money as counts as a loss if horse doesn’t run lol This better app is an absolute joke! Couldn’t care about its customers just wants to make up its own rules to get customers money. It’s a disgrace. Please don’t use this betting company!!!
2025年4月4日
自発的なレビュー
SBK からの回答
Hi Nathan!
We’re sorry to hear about your frustration and understand your disappointment. Our team strives to follow the rules, but we always want to ensure clarity in our terms. When betting on the Ante-post market, non runners are settled as losers. If you'd like, please reach out to customer support so we can review your situation further and see if there’s anything more we can do to help. - SBK team
Do Not Trust this betting website!!!!!
Do Not Trust this betting website!!!!!
Got a £30 new customer promo offer, went though everything they asked me to do, transferred £10 and placed £10 bet. Now being told that I have to place another £10 bet as the first one didn’t count as it needs to be over 2.0 odds which that don’t put in the promo, but have in the t&c
Just messaged your customer support like you said. Sean has said You’re not going to do anything. Like I said DO NOT TRUST this betting site!!!
2025年4月1日
自発的なレビュー
SBK からの回答
Hi Darren!
Thank you for your feedback. We understand that the terms and conditions are important, and we apologize if there was any confusion. If you have any concerns, please feel free to contact our customer support team with your details, and we’ll assist you in resolving the issue. - SBK team
Why does it take so long?
Why does it take so long a) To settle a bet and b) To process a withdrawal?
2025年3月27日
自発的なレビュー
SBK からの回答
Hi Pedr!
Bets and withdrawals are always processed as soon as possible. Please contact us at support@getsbk.com and we will check this further for you - SBK team
Scam site
Same as the other reviews. Signed up and met all criteria for the free bet and they said free bet won’t be given as it’s at their discretion. Can’t even withdraw money luckily it’s not much but this must be an actual scam site
2025年3月13日
自発的なレビュー
SBK からの回答
Hi Jack,
Thank you for leaving a review. I apologise for the inconvenience you have faced, however as per the promotions T&Cs, We reserve the right to revoke this promotion. Any customer who has been sent an email stating that they are not eligible for bonuses will not receive any free bets, even if they meet all other terms of this promotion.
If you believe this needs to be reviewed further, please email support@getsbk.com
Best regards,
Armen
SBK Customer Experience Team
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