They offer decent promotions, found their customer service good, but by god the site is just full of errors. So many occur during betting and half the time you lose any promotions youve opted into, ho... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Total trash, promised a sign up bonus then when I'd joined and placed qualifying bet, sent email saying I wasn't allowed the bonus promised with zero explanation.......avoid there's plenty of more boo... もっと見る
企業が回答しました
New customer, SBK grabbed my attention with the bet £5 get £30 in bonus sports welcome offer. Deposited and wagered as per terms and conditions. Shock no bonus. Support very unhelpful apparently... もっと見る
企業が回答しました
I’m not one to leave good reviews because most betting sites are shocking. But genuinely this is the best betting site I’ve used. Great selection of sporting events, fast withdrawals and credited all... もっと見る
企業が回答しました
企業情報
当該企業による記述
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
連絡先
1 Commodity Quay, E1W 1AZ, London, 英国
- +442076177413
- support@getsbk.com
- getsbk.com
2.2
期待以下
276件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
SBK からの回答
Hi Mark,
Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agents. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
TAKES YOUR MONEY THEN SUSPENDS YOUR ACCOUNT 🤬🤬🤬
Let me sign up, took my £20 deposit and then instantly closed my account keeping my money, not responding to emails
2024年11月11日
自発的なレビュー
SBK からの回答
Hi Kelly,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We do our best to tackle all emails as soon as possible, however during busy periods, it may take a bit longer to reach your email. If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
AVOID AVOID AVOID AVOID AVOID AVOID…
I WANT MY MONEY BACK Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID Thieves👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎Thieves🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves I WANT MY MONEY BACK I WANT MY MONEY BACK I WANT MY MONEY BACK I WANT MY MONEY BACK Kind regards
2024年10月31日
自発的なレビュー
False advertising for free bets
I seen this company advertising online if you place one £10 bet higher than 2/1 I would recieve £40 in free bets.
I therefore deposited £100 and have placed numerous bets but still no free bet.
I messaged there helpline and i have just been told this from an agent..
" our system has determined that your not eligible for the bonus. I'm afraid we reserve the right too exclude individual customers from receiving bonus,s"
I would like too be told why I'm different from anyone else and also this is false advertising.
I will be lodging a complaint too IBAS if I don't recieve these free bets.
From a very annoyed and angry customer.
2024年11月6日
自発的なレビュー
SBK からの回答
Hi Kieran,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Great customer service best I’ve had…
Great customer service best I’ve had and app generally good would recommend
2024年11月3日
自発的なレビュー
SBK からの回答
Hi Consumer,
Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agent. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Great site best I've used no hassle and…
Great site best I've used no hassle and customer service great also 👍
2024年11月3日
自発的なレビュー
SBK からの回答
Hi Ben, Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agent. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Live chat was very helpful and resolved…
Live chat was very helpful and resolved my issue quickly.
2024年10月29日
自発的なレビュー
SBK からの回答
Hi Katie, Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agent. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Received excellent customer service…
Received excellent customer service from Oliver. Had a problem with a free bet not being credited back to my account and he sorted it straight away within 30 seconds.
The app interface itself is easy to use, great odds and selection of markets.
A great new customer offer too
2024年10月21日
自発的なレビュー
SBK からの回答
Hi Dean,
Thank you for leaving an SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
People AVOID AVOID AVOID
People AVOID AVOID AVOID ! Poor with withdrawals and PROMOS ! they will give you free bets but then take them away as your not “Eligible” and looking at the previous reviews this is the worst gambling site on the planet ! RED FLAG 🚩 🚩 DONT TOUCH WITH A BARGE POLE !
2024年10月19日
自発的なレビュー
SBK からの回答
Hi Ashley,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Great response time to my query Alice…
Great response time to my query Alice explained clearly what I needed to do to resolve my issue
2024年10月19日
自発的なレビュー
SBK からの回答
Hi Silkyskills,
Thank you for leaving an SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
SBK からの回答
Hi KiisuQ,
Thank you for your review.
We are glad to hear you are enjoying your time with us.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Customer Support Team
SBK からの回答
Hi Parker,
Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agent. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Customer Support Team
Not fit for purpose
Not fit for purpose. The app simply does not work. Astounding that SBK can respond to people, saying "Sorry you had issues" as if this is some temporary problem. It's not, it's a permanent inability to function properly.
2024年9月28日
自発的なレビュー
SBK からの回答
Hi easynow,
Thank you for your review.
We are very sorry to hear you are facing issues with the SBK application. Please also be aware, we have an SBK Webpage which may help limit your issues you faced.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Customer Support Team
Thieving bookmaker
I Signed up for their stake £10 get £40 free bets offer to be told after my £10 bet had settled that my account isn’t eligible for promotions. Don’t trust their offers, and don’t bother signing up for their promotions.
When I spoke to the team I was apologised to but still wasn’t given what I am owed!
2024年9月17日
自発的なレビュー
SBK からの回答
Hi Lucas,
Thank you for your review.
We are very sorry to hear this to which we urge you to reach back out for us to be able to look into that for you.
Please do not hesitate to reach out to us via live chat or email on support@getsbk so we can look into your bonus for you.
Wishing you a great rest of your day.
Kind regards,
Oliver
Customer Support Team
SBK からの回答
Hi AJ,
Thank you very much for your review.
We are glad to hear you are enjoying your time with us.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Oliver
Customer Support Team
Great app really enjoyed.
2024年9月9日
自発的なレビュー
This betting website is very bad….
This betting website is very bad….
I won few hundred euros and couldnt pay out the money… they were reversed every single time… ask customer service what us going on they told my bank problem…finally I lost all of this money and did self exclusion…
Also they are putting limits on Your bets… if tbey see You won something they will restrict You stakes
Avoid at all cost this bookies
2024年9月1日
自発的なレビュー
Quick and positive response
Seb sorted my query very quickly and I got the outcome I was expecting
2024年8月26日
自発的なレビュー
SBK からの回答
Hi David,
Thank you for leaving an SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Be careful with this company
Be careful with this company . They do really clever s**t to take money from you. Basically I had a bet on OVER/under cricket. I had over 169.5 at 5/4 . The march got stopped on the first innings due rain at 17 overs with 166 runs and 3 overs to go ( they would have finished with 190 or so) and they gave my bet a loss becouse they said the 80% of the match was finished. Yes I know… we all know … stay away from this betting side. They looked ok at first but.. they know how to take the money from you without you being able to do anything
2024年8月20日
自発的なレビュー
SBK からの回答
Hi Sergio,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Same as others
Same as others. Completed sign up and then received an email before I had even clicked verify email to say that I had lost any free bets after their review.
I rarely bet and had only signed up after their advertising on open goal. I have accounts with skybet and bet365 and are both working exactly as expected. Have emailed them direct for a reasoning as to why.
SBK please do not respond to this with the response you have given on other posts. You of course reserve the right to make changes, just as I have the right to question the reason why.
2024年8月15日
自発的なレビュー
Trustpilot エクスペリエンス
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
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