They offer decent promotions, found their customer service good, but by god the site is just full of errors. So many occur during betting and half the time you lose any promotions youve opted into, ho... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Total trash, promised a sign up bonus then when I'd joined and placed qualifying bet, sent email saying I wasn't allowed the bonus promised with zero explanation.......avoid there's plenty of more boo... もっと見る
企業が回答しました
New customer, SBK grabbed my attention with the bet £5 get £30 in bonus sports welcome offer. Deposited and wagered as per terms and conditions. Shock no bonus. Support very unhelpful apparently... もっと見る
企業が回答しました
I’m not one to leave good reviews because most betting sites are shocking. But genuinely this is the best betting site I’ve used. Great selection of sporting events, fast withdrawals and credited all... もっと見る
企業が回答しました
企業情報
当該企業による記述
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
連絡先
1 Commodity Quay, E1W 1AZ, London, 英国
- +442076177413
- support@getsbk.com
- getsbk.com
2.2
期待以下
276件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Panicked after reading some of the…
Panicked after reading some of the reviews as i deposited by apple pay, couldnt withdraw the same way. Contacted live chat got through to Seb he was really polite and helped me to withdraw winnings been told up to 6 days for winnings to get to account fingers crossed
2025年1月30日
自発的なレビュー
SBK からの回答
Hi Danielle,
Thank you for your review!
We’re glad to hear that Seb was able to assist you with your withdrawal and provide a reassuring experience. Withdrawal times can vary depending on the payment method, but we appreciate your patience and hope your funds reach you soon. More info can be found here https://help.getsbk.com/hc/en-gb/articles/360030912011-Payment-method-comparison
If you need any further assistance, feel free to reach out via live chat or email at support@smarkets.com.
Wishing you all the best!
Kind regards,
Alice
Smarkets Customer Experience Team
the good things are
the good things are : Easy web to navigate and also platform for any early any game to bet lots choice of football games
things that need to look at : lots promotion appear always that disturb the payment is accurately but little late stopping payment in match that going on appear always
in general great web and great offer
2025年1月29日
自発的なレビュー
SBK からの回答
H Alii,
Thank you for your review and for sharing your experience with SBK!
We’re glad to hear you enjoy the platform’s ease of use and wide selection of football markets. We also appreciate your feedback regarding promotions and payment timing—this is valuable insight that we’ll take into consideration as we continue to improve.
If you have any further suggestions or need assistance, please feel free to reach out via live chat or email at support@getsbk.com.
Wishing you a great day!
Kind regards,
Alice
SBK Customer Experience Team
Helped sort out my query.
2025年1月17日
自発的なレビュー
SBK からの回答
Hi Dan,
Thank you for your review.
We’re delighted to hear that you found our customer support helpful.
Please don’t hesitate to reach out to us via live chat or email at support@getsbk.com if you need any further assistance or wish to share additional feedback.
Wishing you a wonderful day!
Kind regards,
Alice
SBK Customer Experience Team
My live chat
The live chat were very quick to respond and very easy, clear and nice to talk to.
2025年1月12日
自発的なレビュー
SBK からの回答
Hi Vincent,
Thank you so much for your kind review and for highlighting the excellent support provided by our live chat team.
We’re delighted to hear that you found the experience quick, clear, and pleasant. Providing outstanding and efficient service is at the heart of what we do, and it’s fantastic to know this was reflected in your interaction.
Please don’t hesitate to reach out to us via live chat or email at support@getsbk.com if you need any further assistance or wish to share additional feedback.
Wishing you a wonderful day!
Kind regards,
Alice
SBK Customer Experience Team
Alarm bells
I deposited £20 and after having difficulty betting decided to withdraw my money. This is proving impossible. Online chat say it’s because my RBS card won’t allow funds paid by Applepay, so recommended I use another payment method and recommended Revolut, so I paid in another £10.Tried to withdraw and no link to 2nd card won’t allow so unable to do this. Then online chat say i must provide photos of myself, new card, sort code etc. Serious alarm bells and my bank has said do not supply these details.In limbo. Have I been scammed ?
2025年1月7日
自発的なレビュー
SBK からの回答
Hi Graeme,
Thank you for leaving a review. For certain Mastercard and Maestro payment methods withdrawals are limited to an amount equal to the net deposit from the card, profit will need to be taken by a different method.
As a company operating within a regulated industry we are obligated to verify your documents. I assure you we have no interest in information that does not relate to us. I can see that your issue has since been resolved.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Alice was a superstar hope more people…
Alice was a superstar hope more people get her on future, wishing her all the best!
2024年12月24日
自発的なレビュー
SBK からの回答
Hi Billy,
Thank you so much for your kind review and for highlighting the excellent support provided by our team member Alice.
We’re delighted to hear how much they were able to help and that your experience was so positive. Providing outstanding service is at the heart of what we do, and it’s fantastic to see this reflected in your feedback.
Your recognition will be shared with the agent and the team—it means a great deal to us.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Nirvana
SBK Customer Experience Team
Very helpful and very understanding and…
Very helpful and very understanding and quick to respond. Highly recommended.
2024年12月22日
自発的なレビュー
SBK からの回答
Hi Jamie,
Thank you for your review.
I am happy you have experienced a helpful, quick and understanding support.
We’re always looking to improve, and your input is invaluable in helping us do so. Please feel free to reach out via live chat or email at support@getsbk.com if you need any further clarification or assistance.
Wishing you a fantastic day!
Kind regards,
Alice
SBK Customer Experience Team
Not impressed
Not impressed. Signed up for the bonus and so far it took over 12 hours just to receive 10 pound of the bonus I’ve not seen anything to do with the other 30.
Other promotions are instant with the bonuses, recommend other sites such as betfred and sky
2024年12月22日
自発的なレビュー
SBK からの回答
Hi Jess,
Thanks for leaving a review.
As per the T&Cs of the promotion, Place a bet of £10 at min odds of 2.0 and get a £10 Football Bet Builder token upon settlement. A £10 Multiple token, a £5 Horse Racing Multiple token and a £5 Football Bet Builder token will be credited after 24 hours. A further £10 Free Bet token will be credited 48 hours after the qualifying bet has been settled.
You may read more about this here: https://help.getsbk.com/hc/en-gb/articles/23652073046941-UK-Welcome-bonus-Bet-10-get-40-in-Free-Bets
We’re always looking to improve, and your input is invaluable in helping us do so. Please feel free to reach out via live chat or email at support@getsbk.com if you need any further clarification or assistance.
Wishing you a fantastic day!
Kind regards,
Alice
SBK Customer Experience Team
Great betting company and customer…
Great betting company and customer service on live chat is brilliant only thing preventing me giving 5 stars is certain banks don’t let you withdraw through Apple Pay even tho you deposited that way. I think they should remove the option for Apple Pay from these banks to stop the confusion
2024年12月16日
自発的なレビュー
SBK からの回答
Hi Dean,
Thank you so much for your kind review and for highlighting both our platform and the excellent support provided by our live chat team.
We understand the frustration regarding withdrawals and appreciate your feedback. For certain Mastercard and Maestro payment methods, withdrawals are limited to an amount equal to the net deposit made from the card, while profits need to be withdrawn using an alternative method. You can find more details about this here: https://help.getsbk.com/hc/en-gb/articles/4413517064977-How-to-make-a-withdrawal
We’re always looking to improve, and your input is invaluable in helping us do so. Please feel free to reach out via live chat or email at support@getsbk.com if you need any further clarification or assistance.
Wishing you a fantastic day!
Kind regards,
Alice
SBK Customer Experience Team
Just deposited £50
Just deposited £50 , withdrew £200 lets see how they quick they process withdrawal then , all good so far
2024年12月15日
自発的なレビュー
SBK からの回答
Hi Andy,
Thank you so much for your kind review and for sharing your experience with us.
We’re pleased to hear everything has been smooth so far, you may find more information regarding our withdrawals here: https://help.getsbk.com/hc/en-gb/articles/360030912011-Payment-method-comparison
Providing a positive experience is what we strive for, and it’s great to see this reflected in your feedback.
Should you need any further assistance, feel free to reach out via live chat or email at support@getsbk.com.
Wishing you a wonderful day ahead!
Kind regards,
Alice
SBK Customer Experience Team
Great experience so far
Great experience so far, had an issue with the Free bets which Alice sorted out straight away. This will be my go to app for bets moving forward!!
2024年12月15日
自発的なレビュー
SBK からの回答
Hi Longlive,
Thank you so much for your kind review and for highlighting the excellent support provided by our team member Alice.
We’re delighted to hear how much they were able to help and that your experience was so positive. Providing outstanding service is at the heart of what we do, and it’s fantastic to see this reflected in your feedback.
Your recognition will be shared with the agent and the team—it means a great deal to us.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Nirvana
SBK Customer Experience Team
SBK からの回答
Hi Sam,
Thank you so much for your kind review and for highlighting the excellent support provided by our team member Shen.
We’re delighted to hear how much they were able to help and that your experience was so positive. Providing outstanding service is at the heart of what we do, and it’s fantastic to see this reflected in your feedback.
Your recognition will be shared with the agent and the team—it means a great deal to us.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Sbk I've been with for coming to 2…
Sbk I've been with for coming to 2 months best app I've used simple layout easy budget tools to help keep your limit very helpful
2024年12月1日
自発的なレビュー
SBK からの回答
Hi darren,
Thank you very much for your review.
We’re thrilled to hear that you found our layout simple and that our budgeting tools are accessible and effective. Ensuring ease of use and clarity is a priority for us, so it’s wonderful to know this approach is working for you.
Your feedback is greatly appreciated, and it motivates us to keep improving.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Really positive experience using this…
Really positive experience using this app and services, always very helpful and the app is easy to navigate.
2024年12月1日
自発的なレビュー
SBK からの回答
Hi Dave,
Thank you very much for your review.
We are glad to hear you have a positive experience with us and our services.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Con merchants I opted in for bet the…
Con merchants I opted in for bet the £10 and get £40 in free bets offer, when my first bet was settle, I asked where my free bets are? They said Wes not eligible for them with no reason given, don’t touch them.
2024年11月30日
自発的なレビュー
SBK からの回答
Hi customer,
Thank you very much for your review.
Im sorry to hear of the negative experience you have faced.
If you believe this needs to be looked into further, please do email us on support@getsbk.com to look into this.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
SBK からの回答
Hi Craig,
Thank you very much for your review.
We are glad to hear you are enjoying the site so far.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Joined yesterday no problems,cashed out…
Joined yesterday no problems,cashed out a little bit of profit and it’s already in my bank,keep up the good work
2024年11月23日
自発的なレビュー
SBK からの回答
Hi Nicholas,
Thank you very much for your review.
We are glad to hear you are enjoying the site so far.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Avoid at all cost
Avoid at all cost. You deposit fine, bet fine but as soon as you win and withdraw, it’s over. You will not see that withdrawal and you will not be helped by staff.
The sign up page states instant withdrawals. The agents then say it is 6 hours maximum for a withdrawal to be received. I withdrew almost a week ago. Every day contacting via live chat and being told to wait for an email which have never came after almost a week.
No phone calls. No emails. Every time you contact via live chat they say the same scripted scam line of wait for an email.
Again, avoid this company at all costs. I am down over £100 on welcome deposit and still with a pending withdrawal on my account which will never come.
2024年11月22日
自発的なレビュー
SBK からの回答
Hi Jordan,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We do our best to tackle all emails as soon as possible, however during busy periods, it may take a bit longer to reach your email. If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Amazing seb👏👏👏👏👏
2024年11月21日
自発的なレビュー
SBK からの回答
Hi Jonathan,
Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agents. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Would recommend
Only ever read bad reviews about SBK, so was a bit weary to use it, but I’ve had no issues with it. Very easy to use, love the layout and the way it looks - easily the nicest out of any betting sites I’ve used. Only problem I had was occasionally either on the app or using the desktop version, I was unable to watch the streams live as I had to deposit apparently, which made no sense as I had put money on the race already. Apart from that, was all good. Most I withdrew was £100 and I must have withdrew about £400 and it took 6-7 hours every time. Some sites are instant withdrawal, some aren’t, so can’t complain. Would recommend
This is only after 2 weeks use, so no idea if I will end up getting restricted in the future to 10p stakes like a lot of these betting sites do.
2024年11月13日
自発的なレビュー
SBK からの回答
Hi Luke,
Thank you very much for your review.
We are glad to hear you are enjoying the site so far.
Regarding your Live stream issue, I ask you to please contact us via Live chat or email us on support@getsbk.com with a screenshot so we can assist you better.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
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