Simple Source Solutions レビュー 26

Simple Source Solutions からの回答

2025年11月14日

Thanks so much for taking time out of your busy day to say a few kind words when you didn't have to. We greatly appreciate you and your business!

Simple Source Solutions からの回答

2025年11月14日

This review is from a spam reviewer who makes money off of trying to sell "a consistent stream of authentic customer feedback on Google, Trustpilot, and Clutch" and we suppose they guess we'll somehow want to pay for their services if they leave a false review on our business profile.

Beware of businesses with profiles filled with broken english reviews like this worthless human being writes. Here is what the reviewer sent to our Sales department:

Ticket #034401 has been opened by Trustpilot Reviews.

Client: Trustpilot Reviews
Department: Sales
Subject: Building credibility through authentic customer feedback

Hi, I'm Abdulsalam,

Have you ever noticed how just one outdated or missing review can make a great business seem less active?

I work with brands to maintain a consistent stream of authentic customer feedback on Google, Trustpilot, and Clutch, helping them keep their online reputation fresh and reliable.

Would you be open to a brief conversation about how other businesses are achieving this?

A complimentary consultation is available if you’d like to explore the approach in more detail.

Warm regards,
*Abdulsalam*
Customer Review Marketing Specialist

Simple Source Solutions からの回答

2025年11月9日

Hi Jeremy, thanks so much for taking time to share your experience here for the benefit of others. We're so happy we've been helpful and thankful for your business. Thank you!

Simple Source Solutions からの回答

2025年2月1日

Hi David, thank you for taking time out of your busy day to leave these kind words about your experience for the benefit of others. Thank you for your business!

Simple Source Solutions からの回答

2025年2月1日

Marc, thank you so much for your kind words about the service you’ve received. We really appreciate you taking time out of your busy life to leave this review and we really appreciate your business.

Simple Source Solutions からの回答

2025年2月1日

Tim, thank you for spending your valuable time leaving this kind review. We greatly appreciate your business!

Simple Source Solutions からの回答

2024年11月25日

Thanks so much for taking time out of your busy day to give us such kind feedback! We greatly appreciate your business and are glad we could provide you with 'refreshing' service. :)

Simple Source Solutions からの回答

2024年10月14日 に更新

Updated (10/14/2024)

Hi Mary,

I'm not sure what you're reading into the language of the original response below, but none of it is what I would describe as "nasty". It is however accurate regarding our policies, hosting plans, and the realities of the hosting industry when it comes to phone support. It was also trying to be helpful in light of the expectation you seemed to express for phone support.

If you were required to go to another's house to use their internet, then that likely meant something was wrong with your home ISP (Internet Service Provider), not your hosting service.

Lastly, if you were just stopping by to leave a helpful suggestion, a public forum, where you left a 1 star review based on your expectation for phone support which we've never provided as part of our hosting services, isn't helpful to our customers or potential customers. Most potential customers look at a site like Trustpilot and will quickly weed through lower scoring companies. So, in fact, all your review does is hurt our small business and impacts our ability to provide better service to those who already trust us for their hosting needs.

If your goal was to take to the internet and leave a harmful review--you succeeded.

We're always happy to take customer suggestions. Simply drop a ticket and ask for an owner to review. We ask customers to please use these review sites to review the service you received (e.g., What was the issue you were experiencing? Was it resolved? Did the technician answer all your questions? Was the technician pleasant in your interactions with him/her? What has your experience been 99.99% of the time you've been with us?).

Ultimately, we just want you to be happy and provide you with the best service possible. In cases where we're not able to do so, we of course are happy to recommend other places. Please let us know how we can help. Thank you.
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Hi Mary, we are sorry to hear about your experience.

To our knowledge we've never advertised our services as including phone support, and are happy to address your concerns, and continue providing great support via our ticketing system.

There are many hosting Manage Service Providers who provide true technical phone support for a heafty fee, or level 1 customer service support which is generally devoid of the technical knowledge or empowerment to truly assist customers at levels that meeting customers' expectations or needs.

We've always preferred to provide real technical support from Level 3 professionals who are actually able to resolve issues you may be experiencing vs. the warm fuzzy feelings a phone # may give certain people even though the support people on the other end of the line can't do much to help them.

We just want our customers to be happy and it sounds like you're unhappy. We would gladly recommend a service provider with phone support if you will drop in a ticket to our sales department.

Simple Source Solutions からの回答

2024年9月17日

We're glad we could help get things taken care of for you quickly.

Thank you so much for taking time out of your busy day to leave this wonderful feedback. We greatly appreciate you and your business!

Simple Source Solutions からの回答

2023年5月21日

Frank, thanks so much for the great feedback and for being such a wonderful client all of these years. We are blessed to have your business!

Simple Source Solutions からの回答

2023年3月4日

So happy we could get this taken care of so quickly and to your satisfaction. Thank you for taking the time to leave these kind words here and for your business!

Simple Source Solutions からの回答

2022年6月25日

Thank you for the kind words and for your business all these years!

Simple Source Solutions からの回答

2021年6月18日

So glad we could get you squared away quickly. Thank you for the kind words and for your business!

Simple Source Solutions からの回答

2021年5月20日

Thank you so much for the kind words! We greatly appreciate your business!

Simple Source Solutions からの回答

2021年5月18日

Thank you so much for your business and the kind feedback about your experience with our support team!

Simple Source Solutions からの回答

2021年5月17日

Thank you so much for the kind words and taking the time to share your experience with Simple Source for the benefit of potential customers. We greatly appreciate you and your business!

Simple Source Solutions からの回答

2021年5月15日

Nate, thank you so much for taking time to leave us with this great feedback and sharing your experience with other potential Simple Source customers. Thank you for your business!

Simple Source Solutions からの回答

2021年5月15日

Joel, thank you so much for the positive feedback. Glad to hear you’ve been enjoying your hosting service and the value you get out of hosting your site with Simple Source. Thank you for your business!