A well-designed product at an affordable price makes this an excellent value - especially since comparable products are at least twice as expensive. The installation document could be improved. We h... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ai commandé un climatiseur mobile le 23/6. Date de livraison prévue 10 jours après la commande. Délais de livraison non respectés. Cette entreprise promet une livraison relativement rapide po... もっと見る
The only reason I'm giving 4 stars is because the shipping was a little longer than I expected. Otherwise it was a great experience. I love the bench. It was well packed and very easy to assemble. gre... もっと見る
One of the solid seat platforms that supports the cushion snapped when a person under the weight limit sat on the chair. The cushion at the front of the chair is now collapsed, with the springs or som... もっと見る
企業情報
当該企業による記述
We Giantex are specialized in researching and developing high quality and exquisite products since our brand was established. Making daily life convenient and efficient is given the top priority. In the beginning, we focus on Home & Office Furniture. Along with customer's expectation & needs, we explored many more categories such as Vanities Set.
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3.4
まあまあ
85件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 16％に回答しています
通常1カ月以上経ってから回答
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この企業を閲覧した人は、以下の企業も閲覧しています。
What company asks for a cash tip???!!!
What company asks for a cash tip???!!!
As soon as I saw that I cancelled my order!
Unprofessional and a big red flag! No thanks ma’am
2023年12月14日
自発的なレビュー
Giantex からの回答
Hello,
Thanks for your message and we never heard this before.
We take customer feedback seriously and would like to clarify that we do not ask for tips from our customers. If there was any misunderstanding, we are regret for the inconvenience caused.
We are committed to providing a professional and transparent service, and we appreciate your feedback as it helps us improve.
If you have any further concerns or questions, please feel free to reach out to us at support@giantex.com and we will be happy to assist you.
Best regards,
support@giantex.com
Expérience client : zéro !
Malgré plusieurs signalements défavorables de GLS, Giantex persister à vouloir confier le transport de ses produits aux incompétents de GLS, qui sont soit analphabètes soit idiots/malveillants. Depuis une semaine ils échouent à me livrer un colis car ils ne savent pas lire une adresse. Obligée, donc, de me faire rembourser le produit que j'ai passé du temps à chercher. Fuyez les, l'un et l'autre !!!
2023年7月26日
自発的なレビュー
Giantex からの回答
Bonjour,
Merci pour votre message, et nous regrettons sincèrement les désagréments causés par les problèmes de livraison. Nous comprenons à quel point cela doit être frustrant de ne pas recevoir votre commande comme prévu.
Nous prenons les retours clients très au sérieux et nous allons revoir notre partenariat avec nos prestataires logistiques pour garantir un processus de livraison plus fiable et efficace à l'avenir.
N'hésitez pas à nous contacter à support@giantex.com
avec les détails de votre commande, et nous serons heureux de vous assister davantage.
Nous vous remercions de votre patience et de votre compréhension, et nous travaillerons à améliorer notre service.
Cordialement,
support@giantex.com
It's a scammer company DO NOT PURCHASE…
It's a scammer company DO NOT PURCHASE FROM HERE
2023年4月24日
自発的なレビュー
Giantex からの回答
Hello,
We are very regret to hear about your negative experience. We take accusations like these seriously, and we would like to understand more about what happened in order to assist you.
Please feel free to contact us directly at support@giantex.com with your order details, and we will do our best to resolve any issues you encountered.
Our goal is to provide excellent service, and we are committed to making things right. We truly appreciate your feedback and will work to improve our processes.
Best regards,
support@giantex.com
Received compact washer and dryer with…
Received compact washer and dryer with crack in upper seam of front panel. Wish to return item but being giving a difficult time. Can't print return label and requested on to be sent in mail.
2023年3月10日
自発的なレビュー
Giantex からの回答
Hello,
Thanks for your message and we are very regret to hear about the issue with your washer and dryer. We understand how frustrating it can be to receive a damaged product and experience difficulty with the return process.
We take product quality and customer satisfaction very seriously.
You can contact our customer service team at support@giantex.com with your order details and photos of the damage, we will try our best to help you solve this issue promptly.
We truly appreciate your feedback and will work to improve our service.
Best regards,
support@giantex.com
It Is Too Bad! you Let A Good Customer Down!
I Hope Customers: Will Read: The Whole Review! It Is A Little Longer. I Thought I Was Buying A New: Convertible Sofa, Bed Sleeper Chair. This Company Seemed So Nice! The Item Was Delivered Fast! In My Condo Building, Down By The Door, Where The Mail Boxes Are. I Left 2 Notes, For: FedEx. Saying: When You Arrive: Please: Call Me! I Will Come Down To The Door! If I Had Known What Had Happened, I Would Of Never Received: This Big Box! I Would Of Refused It, Being Damaged & Had FedEx Take It Back! FedEx: Came & Dumped It In My Building. With Out A Call! I Opened The Box, There We’re Many Big, Ripped Holes, Right Through The Plastic Inside, The Box! I Got It Out Of The Box & Started Putting It Together. I Got Done, It Did Not Take Long. Then I Smelled This Musty, Wet Smell. It Was Awful! There Were Big Wet Spots On The Front Of The Cushion. It Had To Of Been Wet For Awhile. I Could Not Tell At First, Cause The Color Was A Dark Black! If The Color Had Been A Light Shade Fabric, I Would Of Noticed The Wet On It! I Then Contacted: Giantex.com By E-Mail. If You Tried Calling Them, As I Did, No One Ever Answered Their Phone! I Told Them What Happened. I Said: The Smell Was Bad! & That Would Be Hard To Get Rid Of. I Am A Very Neat & Fussy Person. I Would Not Use It Like That! So, I Called A Goodwill Store. To See What They Would Say, If They Would Take It! They Were Thrilled Just Getting Something Like That New! They Said: They Would Put A Spray On It! They Did Not Know How Bad The Smell Was! When It Dried: It Smelled Like: A Mildew, Urine Smell! Then The Company E-mailed Me Back & Said Is There Any Way To Clean It? I Said: No! That Smell Is Through The Mattress Foam & Top Of The Cover. After That, They Never Got Back With Me! Anymore. I Guess They Were Not So Nice, When There Was A Problem, With Their Product! So, I Am Putting This Review On! To Let People Know, What Happened! I Feel: Now! The Company Is Not Trustworthy Anymore For Me! They Took Almost: $200.00 Dollars From Me & Now, I Am Stuck, With it & Have To Donate The Item, & I Get Nothing! There Are Many Companies: Selling This: Convertible Sofa, Bed Sleeper Chair. Even At Much Cheaper Prices. I Just Picked The Wrong Company, To Order From: My Giantex.com Order # TMZTDWOQ5. Thank You! For Reading My Review! I Hope It Will Help Customers, To Decide To Buy From Another Site! J.C.
2022年8月15日
自発的なレビュー
Giantex からの回答
Hello,
Thanks for your message and we are truly regret to hear about the issues with your convertible sofa bed. We understand how disappointing it must be to receive a damaged product, especially when it was intended to be a gift.
We take product quality and customer satisfaction very seriously. For the issues with the product, including the smell and water damage, and for the lack of proper communication with our customer service team, this is not the experience we aim to provide.
We would love to make things right. Please contact us at support@giantex.com
with your order details, and we will work with you to resolve this issue promptly.
We value your feedback and will review our processes to ensure better experiences for all of our customers moving forward.
Best regards,
support@giantex.com
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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