Gifting Owl レビュー 309

Gifting Owl からの回答

2025年11月13日

Hi Grace,

Thank you for taking the time to share your feedback. We're sorry to hear you experienced issues with the search page not loading and the time-selection dropdown not working. As we haven’t encountered these issues on our end, we really appreciate you bringing them to our attention.

Regarding the message indicating that your voucher had already been redeemed - this appears when a gift recipient has previously redeemed their voucher into their Gifting Owl account. Once redeemed, it’s stored safely in the account and ready to be applied to an experience booking. We understand how this could be confusing, and we’ve made the necessary changes to ensure this is now much clearer!

Thank you again for your valuable feedback. We always strive to improve the user experience, and insights like yours help us make meaningful improvements for all customers. We hope you have a wonderful massage experience in Madrid!

Gifting Owl からの回答

2025年11月8日

Hi Amanda,

Thank you for your lovely review about our customer support team! We’re so glad to hear that Felisse was able to assist you quickly and make your experience a positive one. We hope you and your family have an amazing time on your Green Island Experience! 😊

Gifting Owl からの回答

2025年11月2日

Hi Francis,

Thank you for your review! We’re so glad to hear you found our website easy to use and enjoyed the range of experience options available. We hope to help you find and gift many more amazing experiences in the future!

Gifting Owl からの回答

2025年11月2日

Hi Alysha,

Thank you for your lovely review! We’re so happy to hear that booking through Gifting Owl made your trip to Whistler easy and enjoyable. It’s wonderful that your local provider made the day memorable with great insights about the area. We hope to help you discover more incredible experiences like this on your next adventure!

Gifting Owl からの回答

2025年11月2日

Hi Melinda,

Thank you for your review! We’re so glad to hear you enjoyed your wine tour and had an informative, enthusiastic guide. We look forward to helping you book more amazing experiences in the future!

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2025年10月23日

Hi there,

Thank you for taking the time to leave a review! We’re so glad to hear you had a great tour and felt such a strong connection to ancient history!

Gifting Owl からの回答

2025年10月20日

Hi Robert,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you reaching out to our support team - we’re always here to help seven days a week. We would have loved the opportunity to assist you sooner, as our team is always happy to help customers find the right experience.

Gifting Owl currently lists over 20,000 experiences worldwide, including more than 500 in London alone. While walking tours are among them, we also offer a wide range of other options such as castle and food tours, spa packages, hotel stays, movie set tours, comedy shows, and more.

I wasn’t able to find the specific example you mentioned (a walking tour in Lisbon appearing under London), but I can confirm that some London-based experiences include day trips to other destinations, such as Paris or regions within the UK. Since these tours depart from London, they are displayed within that location.

We value your feedback as we’re continually working to improve our website and user experience. Please don’t hesitate to reach out to our support team if you’d like help finding the perfect experience.

Gifting Owl からの回答

2025年10月16日

Hi Sara

Thank you for sharing your feedback. To clarify, all prices and availability on our site come directly from our local experience providers, we don’t add any markup beyond what you’d pay booking directly. Availability can vary seasonally, but we do have over 20,000 experiences and hotel stays worldwide, so there should be plenty to choose from.

We hadn’t heard from you to specifically discuss your options as a family, so we’re really glad you reached out recently. Our support team is available seven days a week to help find suitable experiences, and in some cases, we even arrange external bookings outside our network to ensure every voucher can be enjoyed.

We’re happy to see that you’ve now booked a paragliding experience, and we hope you have a wonderful time.

Gifting Owl からの回答

2025年10月7日 に公開

Hi Kelly,

Thank you for your wonderful review and kind words about our support team! We’re so happy to hear they were able to help you when needed. Hope you have the most amazing time on your whale-watching adventure! ✨

Gifting Owl からの回答

2025年10月7日

Hi Danielle,

Thank you for your review! We hope your gift recipient enjoys their day at the Red Tokyo Tower Amusement Park. We look forward to helping you gift many more amazing experience gifts in the future!

Gifting Owl からの回答

2025年10月3日

Hi Jackie,

Thank you so much for your review and for sharing your experience with us! We truly appreciate your thoughtful feedback, as it helps us make the booking and gifting process clearer and more user-friendly for everyone.

When redeeming a voucher, the value is securely stored in your Gifting Owl account and remains valid at the original purchase price. On each experience page, you’ll see two options: Book this experience (with the booking calendar) or Buy as a gift voucher.

Please note that while your voucher value is fixed, the total cost of an experience may sometimes differ depending on the date selected, optional extras (such as upgraded tickets), seasonal variations, or price adjustments made by the tour provider. In these cases, additional payment may be required at checkout. As all prices are set directly by our tour providers and ticket partners, this is unfortunately outside of our control, though we do highlight this at the time of voucher purchase.

Again, we really appreciate your feedback as we continue to grow and make improvements to our website. We hope you have an amazing Gardens by the Bay experience - it truly is spectacular! 🌿🙂

Gifting Owl からの回答

2025年10月2日

Hi Aycan,

Thank you for your review! We’re so glad to hear you found many experiences to choose from, and we hope you found the perfect gift to give or enjoy yourself!

Gifting Owl からの回答

2025年10月2日

Hi Sukhchain,

Thank you so much for taking the time to leave such a wonderful review! We’re happy to hear that Jackie and the Gifting Owl team were able to provide you with such a smooth and stress-free experience.

We truly appreciate your recommendation and 5-star support! We hope you have an amazing time on your Lady Musgrave Experience 😊

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2025年10月1日

Hi Joshua,

Thank you for your review! We’re happy to hear that you found booking your experience seamless, and we hope you have an amazing Food Tour in Istanbul 😊

Gifting Owl からの回答

2025年9月24日

Hi Larissa,

Thank you for taking the time to leave a review! We’re glad to hear you found the booking process easy and that you’re looking forward to your experience in October!

Regarding the additional charge at the time of booking, all prices are set directly by the tour provider. Occasionally, they may update their rates or apply different prices depending on the day of the week or season. This can sometimes create a small difference between the original voucher value and the final booking price. While this is unfortunately outside of our control, the gift purchaser is made aware of this possibility when buying the voucher.

We appreciate your understanding and wish you an amazing time at your Ninja Samurai lesson in Tokyo! 😊

Gifting Owl からの回答

2025年9月17日

Hi Josephine,

Thank you for your review! We’re so glad our support team could quickly help update your gift recipient’s address. We hope they enjoy their experience gift!

Gifting Owl からの回答

2025年9月17日

Hi Robyn,

Thank you so much for taking the time to leave this wonderful review! We’re delighted to hear that you and your family found the process of gifting your brother through Gifting Owl so easy. We hope he enjoys choosing the perfect experience to celebrate his 50th birthday! ✨

Gifting Owl からの回答

2025年9月17日

Hi Alan,

Thank you for your review! We’re happy to hear you found Gifting Owl easy to use, and we look forward to helping you send many more experience gifts in the future! 🎁

Gifting Owl からの回答

2025年9月12日

Hi Andrew,

Thank you for sharing your experience!

We’re so glad to hear that gifting the Brisbane River Cruise was easy and straightforward, and that our customer service team could quickly assist in resolving the mistake on your voucher.

We hope your gift recipient enjoys their cruise, and we look forward to helping you gift more experience gifts in the future!

Gifting Owl からの回答

2025年9月12日

Hi Ritika,

Thank you for your review! We hope your best friend enjoys their gifted Chao Phraya River Dinner Cruise! We hope to help you gift many more experience gifts in the future 😊